Verde Casino - Player's account is frozen.

My account was frozen with a balance of $1600 at verdecasino. I have not violated any terms of use. Also, the reason for the freeze has not been explained. Could you please help me?

Dear hirokingmm,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello hirokingmm

Sorry for the inconveniences caused. You may withdraw your funds, the account was unlocked.

Kind regards

I'm glad the misunderstanding cleared up.

I am very impressed.

Thank you for your response 😊

I am applying for withdrawal of the balance, so I will report the result later.

Withdrawal was successful.

Thank you for your response.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, hirokingmm, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru