The player from Japan has experienced account suspension at Verde Casino. There is a balance of $1600 in the blocked account, despite the player's claim that no terms of use were violated. The casino hasn't provided reasons for the account freeze. Player’s complaint has been resolved successfully.
Verde Casino - Player's account is frozen.
Amount: $1,600
Verde Casino
Safety Index:Very highSafety Index
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9.2
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
My account was frozen with a balance of $1600 at verdecasino. I have not violated any terms of use. Also, the reason for the freeze has not been explained. Could you please help me?
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1 year ago
Dear hirokingmm,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Hello hirokingmm
Sorry for the inconveniences caused. You may withdraw your funds, the account was unlocked.
Kind regards
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1 year ago
Translation
I'm glad the misunderstanding cleared up.
I am very impressed.
Thank you for your response 😊
I am applying for withdrawal of the balance, so I will report the result later.
Automatic translation:
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1 year ago
Translation
Withdrawal was successful.
Thank you for your response.
Automatic translation:
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, hirokingmm, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
