Vera&John Casino UK Review

The player from Japan had received a warning accusing them of collusion with other users. He had requested evidence from the casino but to no avail. He required either the evidence or an appropriate apology from the casino. After investigating, we found that no winnings had been confiscated based on this allegation. As a result, we advised the player to refrain from further engagement with this casino and to be cautious when selecting a new gambling establishment. Due to the circumstances, we were unable to assist further and had to reject the complaint.

Player from Japan had his account locked unexpectedly. Initial support communication suggested that the entire balance of $3,000 to $3,500 would be refunded, but only the deposited amount of $250 was returned. The player contests this decision, especially given earlier assurances of a full refund.

The player from Japan had an issue with a missing $20 deposit bonus from his account promotions at an online casino. After he lodged a complaint, his communication with the casino was abruptly stopped without any verification. However, the issue was eventually resolved when the casino provided him with free spins. The Complaints Team had since marked the complaint as 'resolved'.

The player from Japan requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player's withdrawal is delayed for 2 weeks. The complaint was rejected as the player did not provide either the casino or us with a bank statement, which was necessary to verify whether the payment had been received or not.

The player from Finland has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player's withdrawal was delayed due to ongoing account verification. Two weeks after the complaint was submitted, the verification was concluded. The player confirmed they had successfully withdrawn their funds. The complaint was closed as 'resolved'.

The player's withdrawal has been delayed, most likely due to ongoing verification process. The complaint was rejected after the casino informed the player about breaching the max bet term while using the bonus, therefore his balance was confiscated.