Name: Vera&John Casino UK Review
Item: Vera&John Casino UK
Rating: 5.6
Author: Zuzana Safran

OverviewSafety and fairnessGamesUser reviewsDiscussion

Zuzana S.

04/2025

Casino closed

Vera&John Casino UK has been closed and no longer operates.

Doesn't accept players from Ohio

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Pros and cons

Popular progressive jackpot slots
Daily slots tournaments
High withdrawal limit
Extensive collection of live dealer games
Wide variety of casino games – over 700
Unique system of guaranteed wins up to €50 000
Good reputation after its setup in 2011

Live chat support available only from 9am to midnight CET

In-depth review

The goal of this review was taking a closer look at Vera&John Casino UK. Our expert team used our casino review process to check how it performs and where it lets players down. To form a clear view of this casino's safety, our expert team looked at its Terms and Conditions, licenses, player complaints, support, and limits. They used this data to decide where this casino falls between safe and legit and a clear scam.

The casino's Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. With a Below average Safety Index of 5.6, Vera&John Casino UK may not be the best pick for most players. It scores below what we look for in fairness and safety. Our full Vera&John Casino UK review offers details that can help you decide whether this casino is right for you.

Safety Index – Vera&John Casino UK fairness and safety

To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.

In our review of Vera&John Casino UK, we read and assessed Terms and Conditions of Vera&John Casino UK in-depth. We did not discover any rules or clauses that we deem unfair or predatory. This is a good sign, as rules of this nature could possibly be employed to avoid paying out winnings to players.

Considering our estimates and the factual data we have collected, Vera&John Casino UK appears to be a large online casino. Considering its size, this casino has a high sum of disputed winnings in complaints from players. We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.

We did not find Vera&John Casino UK on any relevant casino blacklists. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.

All in all, when combined with other factors that come into play in our review, Vera&John Casino UK has landed a Below average Safety Index of 5.6. In our expert opinion, this is not a good choice for those who look for an online casino that prioritizes fair treatment and safety of its customers.

Note: According to our records, Vera&John Casino UK is related to 7 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of Vera&John Casino UK.

Vera&John Casino UK T&Cs

To see how fair a casino is, we read through its T&Cs as part of every review. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.

We did not find any unfair or predatory rules in the Terms and Conditions of Vera&John Casino UK during our review.

Player complaints related to Vera&John Casino UK

Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino's safety and fairness.

We currently have 8 complaints directly about this casino in our database, as well as 27 complaints about other casinos related to it. Because of these complaints, we've given this casino 18,620 black points in total, out of which 1,988 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

User feedback and assessment of Vera&John Casino UK

On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.

Vera&John Casino UK has a Mixed User feedback score based on the 14 user reviews in our database. Read the reviews in the 'User reviews' part of this page to learn more.

Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.

Vera&John Casino UK company information and licenses

Vera&John Casino UK belongs to Dumarca Gaming Ltd and has estimated yearly revenues over $5,000,000. This establishes it as a medium-sized online casino within the bounds of our categorization.

Vera&John Casino UK has been granted licenses by authorities in the following countries or regions: United Kingdom (United Kingdom Gambling Commission), Malta (Malta Gaming Authority).

About payment methods and win and withdrawal limits

Vera&John Casino UK accepts 7 payment options. This includes: Neteller, Skrill, PaysafeCard, Payz (ecoPayz) , VISA, Mastercard, PayPal.

Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.

Withdrawal limits	Win limits
Unlimited	No win limit

Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.

Language and support options

"We factor in customer support quality and language options as key data points whenever we review an online casino." In the table below, you can see an overview of language options at Vera&John Casino UK.

Language	Website	Customer support	Live chat
English
Spanish
Portuguese
Japanese
German
Finnish
Swedish
Norwegian

Testing the customer support team is part of every review we carry out. We contact them to check how fast, helpful, and professional they are. Good customer support can make all the difference when things go wrong. It's there to help you sort out problems with your account, withdrawals, or anything else that might occur along the way. Our tests showed Vera&John Casino UK has a fast and professional support team.

Casino games and slots available at Vera&John Casino UK

You can play these types of games at Vera&John Casino UK: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Keno, Scratch cards, Other card games, Other games.

Titles supplied by 46 casino game providers are available. This includes NetEnt, Apricot (Microgaming), Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, iSoftBet, Scientific Games (SG Digital), Nextgen Gaming, ELK Studios, Push Gaming, Eyecon, Lightning Box, Leander Games, Rabcat, 2By2 Gaming, Realistic Games, Relax Gaming, Ho Gaming, Plaingaming, Oryx Gaming, Slingo, Slingshot Studios, Skillzzgaming, Gamevy, Fortune Factory Studios, Gamomat, Kalamba Games, Side City, Core Gaming, Cadillac Jack, Colossus Bets, STHLMGAMING, Just For The Win, SunFox Games, Light & Wonder, Bet Digital, Games Lab, Foxium, Triple Edge Studios.

Vera&John Casino UK bonuses and promo codes

Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. No deposit bonuses and deposit bonuses are the most common categories. While deposit bonuses are only given out once a player makes a deposit, no deposit bonuses or free spins are given to players without requiring them to do so. Nevertheless, other bonus codes, welcome sign-up bonuses, and loyalty programs are also among the promotions offered by casinos.

Our database presently holds 1 bonus from Vera&John Casino UK:

Up to 100 EXTRA SPINS on Book of Dead

Please note that some deals could only be available to players from particular regions. To learn more and see which bonuses are available to you, take a look at the 'Bonuses' part of this review.

Company info

Owner Dumarca Gaming Ltd
Established 2011
Estimated annual revenues > $5,000,000

Safety and fairness

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Vera&John Casino UK. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Key metrics

Terms and conditions

Fair

Issues found: 0

We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.

Casino size

Big casinoBig group

Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.

Complaints ratio

Bad

Total complaints: 45

Opened 0
Unresolved 8
Resolved 13
Rejected 24

Browse complaints

Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.

Blacklists

None

If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.

Other factors

Neutral

There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.

Licensing authorities

United Kingdom (UKGC)
Verified
Malta (MGA)
Verified

Complaints about Vera&John Casino UK

All(45)
Opened(0)
Unresolved(8)
Resolved(13)
Rejected(24)

Player's withdrawal is delayed and missing.

Disputed amount: 123,368 Ft

Player's account is closed with false forgery accusations.

Disputed amount: 4,596 USD₮

Player believes that their withdrawal has been delayed.

Disputed amount: 8,500 kr

Player's account is closed with withheld winnings.

Disputed amount: 2,560 USD₮

Player’s account has been closed without clear reason.

Disputed amount: $7,603

Player's account has been closed and winnings forfeited.

Disputed amount: 4,600 USD₮

Player’s winnings have been confiscated.

Disputed amount: 5,110 USD₮

Player’s account has been closed.

Disputed amount: 1,519 USD₮

Player’s balance has been confiscated.

Disputed amount: ¥263,206

Withdrawal of player's winnings has been delayed.

Disputed amount: 20,356 kr

Show all

Submit a complaint

Games

Explore the game selection available at Vera&John Casino UK. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.

Game types

Games
Live games

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

Poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Available: 8 Not Available: 7

User reviews of Vera&John Casino UK

This is a place to share experience with Vera&John Casino UK. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Mixed

Rated by 14 users

Very positivePositiveNeutralNegativeVery negative

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Summary of player reviews

Guru AI

Games receive a slightly positive response, though bonuses also garner some approval. Payments, however, appear to be a frequent point of concern for players.

Casino Guru

We want players to understand gambling.

Browse user reviews

All
Bonuses (6)
Support (6)
Games (6)
Payments (11)

• 1 week ago

It was 32 red before they didn't buy it, everything was fine, everything worked according to the rules! They changed the name to Vera John and got a different license, that's where the real serious problems started! They gave me a booklet for two months, then suddenly they said they would take my money, right? I asked for an investigation, it turned out the Casino was wrong, so I got my winnings back! Then after a few days I won again, they complained again, but then I didn't get my money back, my winnings were confiscated, they cited the price, this is not worth it for the Casino! After that, they said that since Boabet and Verajon are casinos, I can't have an account on Boabet either, so they just closed it without any explanation! Be very careful with them, they really only go after the big players and take all the money without any reason, they come up with something!

No fear
Nincs ijen

Changing your page number is cheating
Oldala szám váltása csalnak

• 1 year ago

Overall, it is a very easy casino to play at, with bonuses being distributed regularly.
However, in recent years, the withdrawal speed is not fast compared to other online casinos that require high-speed deposits and withdrawals in virtual currency, and there are negative points such as a 1-2% fee being charged without prior notice by going through a payment provider.
In targeting the Japanese market and in the current climate, we believe that these two points will be factors that lower our rating when recommending cryptocurrency deposits and withdrawals, so we have downgraded our rating from the highest to a standard rating.

Regular bonuses
定期的なボーナス

Unannounced fee incurred when withdrawing cryptocurrency Withdrawal time is 1-5 hours
仮想通貨出金時に発生する通知なしの手数料
出金時間が１〜５時間

• 1 year ago

The website’s loading speed is very slow, and it’s often inaccessible. Withdrawals also take a long time, and every time I contact customer service I have to wait in a long queue. I don’t find the experience very user-friendly.

• 1 year ago

I've been playing for about 10 years, but I was only able to withdraw the first time, and after that I just made deposits without any free spins. The payout rate was terrible, and I was always getting sucked in.

Withdrawals are reasonably fast and there is a no deposit bonus
出金はそこそこはやい
ノーデポジットボーナスがある

The no deposit bonus has recently been changed for the worse and is no longer available at all.
ノーデポジットボーナスが最近改悪されてひどい
まったくでない

• 1 year ago

Both sister brands have terrible customer service.
Since withdrawals are not being processed at all, you should really stop playing at Vera John Casino and Yugado.
I lost 120,000 yen and am not allowed to withdraw the remaining money.
I wish it would really go bust.
I have also sent a complaint email to Curacao, so I hope they respond quickly.

Poor customer support
カスタマーサポートの対応が悪い

• 2 years ago

There are frequent bonuses and the wagering requirements are 10x, which is pretty good compared to other sites. However, please note that this may only be the case in Japan, but if you use bank withdrawal, it will take between half a month and a month from the time you apply until the money arrives. At first, I thought it was just a lot of people withdrawing money temporarily, but recently the situation has been the same.

• 3 years ago

At first you may not like the design of the site, as it is still an old template. But this design they make up for in efficiency and customer service.
I had played at the casino before, as it was very clear about the terms and conditions, and I recently made a profit of around 200X the value of my deposit, in addition to a huge list of games from the provider that I think is the best on the market, Play 'n Go.
What VJ is doing should be an example for other platforms, without bureaucracy, without testing the customer's patience. You won, congratulations! You lost, congratulations too!

Various game providers;
Vários provedores de jogos;
Fast customer service, even faster withdrawals;
Atendimento ao cliente rápido, saques mais rápidos ainda;
Various payment methods;
Vários métodos de pagamentos;
Clear and fair terms and conditions.
Termos e condições claros e justos.

Website with old design.
Site com design antigo.

• 3 years ago

The most popular casino in the country, which didn't impress me. Nothing surprising, the usual bonus programmes, the simplest support, primitive games. Payouts are spot on, sometimes you have to wait longer than usual, which is not a plus. Maybe there were high expectations, which the casino failed to meet. Seems to me the casino deserves a solid 3

• 3 years ago

Great wonderful Casino only they are not giving me 100% bonus anymore after I won an amount in the Casino. everything works the slots the chat in real time everything wonderful plus give me more bonus verajohn because i don't make deposits no bonuses free spins i don't want hernane da silva mota hsm6656@gmail.com

Perfect, there's nothing wrong with fast withdrawal, wonderful machines that I like the most are the playngo games
Perfeito não tem nada de errado saque rápido máquinas maravilhosas que eu gosto mais são os jogos da playngo

There is nothing negative about this Casino, only that bonuses are not giving me any more so I am not playing looking for alternative bonuses in other casinos
Não tem nada de negativo neste Casino só que bônus não estão me dando mais aí eu fico sem jogar procurando alternativa de bônus em outros casinos

• 3 years ago

I was very enthusiastic about Vera U d John unfortunately there is no more in my country (AUSTRIA)
But maybe someone can help me I want to contact this casino because I need my account details but I can't open them in my old web site

Tournaments are very interesting as is the bonus system
Tuniere ist sehr interessant genau so wie das bonus System
Very nicely furnished
Sehr lieb eingerichtet

Can't say anything negative
Kann KEINE negativen Sachen sagen

• 3 years ago

One of the most popular casinos in Japan, encountered at every turn. I decided to try it a couple of weeks ago. From the pluses is a good selection of games, high RTP, nice support. Out of the minuses was a long withdrawal process.

• 3 years ago

Really fast payouts, a good site, and a large amount of games! The support is not really nice to you sometimes tho, besides that it's a good place to spend your time.

• 4 years ago

Verification is slow and I don't feel like paying, so I can't be fooled by Japanese people.

• 4 years ago

If you win, you will have a difficult habit and all will be confiscated.
And if you make a complaint, you will be threatened to take legal action.

Discussion