Vegas Rush Casino - Player has been accused of opening multiple accounts.

Was told right from the start after being refer to play here by my dad and boyfriend, so we stay in one roof and they player it with the bonus no deposit and dont like the casino, well I liked the games and played the no deposit also, then I met the wager.... Was told by support they are going to delete my winnings and money all together because I cheated.... Dont know how but I was furious and raised hell on that person...... So next day I played it again and my money was still there so I kept on playing and I got fed up with what happen yesterday's commotion with support person so this time I asked them to not tell me anything else by what I want to know, still got the runaround and I put my winnings and more all together for a withdraw, in the terms it says they will take out what I can't keep so that's why I did that. I don't know what they mean by I'm a cheater and I won't get paid out.... Makes no sense to why if my boyfriend and dad was playing for fun on their site, with all the correct and true information like me and I'm a cheater? Because I like the games they say I cheat? Why am I called a cheat and told I have multiple accounts on their site by support? I called a lot of times and they don't answer.... Well I made a deposit of like a dollar in BTC so they have my BTC account on file.... Still all day not nonething..... Pending withdraw so let's see how it goes.... Cant get a hold of management.... Or anyone in charge andbim tired of being told 10,000 different things....

Dear Donnalyn ,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience.

Could you please advise if your father and boyfriend had their accounts verified successfully in the past? Have they redeemed any free bonuses?

I have checked terms and conditions, and this is what I found https://www.vegasrushcasino.com/bonus-conditions/:

„ Unless earlier direction is expressly given by Casino management, welcome bonuses are restricted to one promotion per Player, per family, per address, per computer."

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Well I didnt ask for the promotion or anything, right after the sign up it prompts you to input your phone number for a code and gives it to you right from the start, the website says it gives you $75, but I got $300, so I asked live chat support right from the start about it. They said it's ok and I'm good to play...

Dear Donnalyn,

Could you please advise if your father and boyfriend had their accounts verified successfully in the past? Have they redeemed any free bonuses?

They redeemed the same thing and played the coupon as well but they didnt like the game and just played it for fun, they also didn't care to reach the wager requirements like me. And yes they said they both had it verified

Dear Donnalyn,

Could you please advise if your father and boyfriend used the same home and IP address as yours, when registering their accounts?

Well we all live under the same roof so why would they use a different address? Also I was approved to use the coupon right when I began the account from customer support

Thank you very much, Donnalyn, for your reply. As I cited T&Cs earlier, welcome bonuses are restricted to one promotion per Player, per family, per address, per computer.

You have accepted a promotional offer, the same one that has been activated previously by other family members who share the same home address and IP address as yours.

Please understand that breaching the terms led to confiscating the bonus winnings and it is an irreversible process. 

Could you please advise if you have deposited any funds into your account or it has been a No Deposit/Registration bonus from which you’ve accumulated the winnings?

It's a no deposit winnings, and I deposit after to have the casino know that I am a real person

How much was your deposit, please?

Dear Donnalyn,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Enough to know it's accepted

Dear Donnalyn,

The reason why I’m requesting this information is to be able to ask the casino for a refund. Since you have breached bonus terms and conditions by accepting No Deposit bonus from the same IP address as two other players in the past, your deposited funds might be the only amount that you are entitled to, if ever. Thank you once again for your cooperation. 

I deposit with BTC and if they won't give me my rewards I would like my BTC refunded and you can ask them because they not answering

Once again please, how much was your deposit?

Dear Donnalyn,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I finally received an email from them and I re did my withdraw as they put it as I have invalid Information for withdraw and I'm withdrawing too much... So I fixed it to my 1x max cash out and the bonus cash is still in my account, along with updated information, see what happens

Please keep me updated.

Yes I will let you know what happens

Dear Donnalyn,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

I received my tracking number for my paracel today from planet7 casino and I will let you know what the contents is sent to me when I receive it tomorrow or today

I received my check, and going to deposit cash it so I'll let you know when I get it cashed tomorrow when the bank opens

Thank you very much, Donnalyn, for getting back to me. I will be waiting for your update patiently.

Dear Donnalyn,

Have there been any developments since our last conversation?

Dear Donnalyn,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.