Vegas Casino Online Review

The player from the USA requested a withdrawal of $1,000 and still hasn´t received the money. Every time the player contacted the live chat representative, the chat window closed on him/her after a short time. There is no further information on the case.

Three months prior to posting the complaint, the player requested a withdrawal of $5,000 but has n´t received it. The customer service hasn't helped the player either. There is no further information on this case.

The player requested two withdrawals equaling of $4,500. After two weeks, one of the payments was rejected, leaving the player with $2,800 in pending withdrawal. When the player contacted the finance team, he/she was informed that they still haven't started the verification. After that conversation, the casino hasn´t responded to the player in any way of communication. There is no further information on this case.

The player, Melinda, made a withdrawal request of $1,000 through wire transfer. After three weeks passed, she still hasn´t received the payment. When she contacted the finance department, they gave her the same answer every time and that is to wait to be notified via email once the payment processed. There has been no further information on the case.

A long-time player, Jose from Puerto Rico, won $5,300 and received a partial payout of $2,000. The casino declined to pay him the rest of the money, $3,300, due to a country restriction and was asking him to open an account in Europe. There is no further information on the case.

The player requested a withdrawal of $2,500 which was divided into three payments. The only payment that the player received from the casino was in the amount of $1,000. Every time the player contacted the casino, he received the same answer to be patient and wait a day or two. No further information on this case.

The player, Maxo from Canada, requested a withdrawal of $ 502.50, sent all the documents for verification and was notified by the casino that everything was in order to process the payment. After not receiving the payment for a while, he contacted the finance department at least once a week and they informed him that he needed to be patient and that they have a first come first served payment system and it might've taken several more days. There is no further information on this case.

Two months after Glen made a withdrawal request of $1,235 no payment was received. He contacted the casino multiple times where they informed him that his check would be mailed out soon. The casino stopped answering his emails stating they received all the documents that were needed. There is no further information on the case.

The player requested a withdrawal of $1,000 and the status of the payment was under "requested" for a while. The player was informed by the chat representative that the process was based on first come first served and it could take several weeks. There is no further information on this case.

Jeffrey, a player from the US, requested a withdrawal of $3,000 and still hasn´t received his money. After he contacted the casino, it blamed it on the reconstructing their cashier, or that the processor was backed up with all the payments. There is no further information on this case.

The player, Ms. Shivers, made a withdrawal request, submitted the documents for verification, but still hasn´t received the money. The casino responded to the player's complaint stating to contact their finance department regarding the updates on the withdrawal and that she should receive the payment on first come first served basis. Ms. Shivers contacted the finance department and was told that she would get paid soon. There is no further information on this case.

The player requested a withdrawal of $7,000 which of only $2,000 were paid to him. When he contacted the casino about it, they informed him that he would get paid accordingly to his player´s class. The player believed that he should be paid $1,000 once a week. On a top of everything, the casino had excluded him from all the promotions. There is no further information on this case.

The player requested a withdrawal of $900 and still hasn´t received the money. He recently had the same issue with this casino, where the payment was also delayed. The player was informed by the casino to contact the finance department for any questions about the withdrawal. The player did so multiple times already and with no luck and extreme disappointment. There is no further information on this case.

Joseph, a player from the US, requested a withdrawal of $1,000 and still hasn´t received the money. When he contacted the finance department they informed him that the whole process would take a long time, possibly over 30 days. There has been no further information on this case.

Nick, a player from the US, requested a withdrawal of $400. Two months after the request, the casino kept telling Nick that the reason for the non-payment is due to the holidays and some issues with a processor. They also mentioned that the withdrawal was approved and it would be paid out as soon as possible with the next batch of payments. There is no further information on the case.

The player, Irma, requested a withdrawal of $1,913 but it was declined. Shortly after that, she got contacted by the casino asking to send more banking information and congratulated her on her win. She was also informed that once they´d finished verifying her documents, they would pay her the winnings. There is no further information on this case.

The player, Jackie, played with her free $100 bonus and won $17,219.90 on a special jackpot. After she contacted the support system of the casino on how to withdraw the money, she was informed that she had multiple accounts and lots of free chips and could not do so. There is no further information on the case.