The player from Germany faced an issue with depositing money into the casino, as his funds had not been credited due to a payment system error, despite arriving in his player wallet. He reached out to support but received no assistance and was frustrated with the situation. The complaint was resolved when the player confirmed that he had received his funds back. We marked the complaint as 'resolved' in our system and appreciated the player's cooperation.
Vave Casino - Player's deposit is delayed.
Resolved
Our verdict
Case closed
Amount: $400
Vave Casino
Safety Index:Above averageCase summary
Discussion
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8 months ago
Hello,
I deposited money via vave. However, this was not credited due to an error in the vave payment system. The money has arrived on my player wallet.
I tried to contact support but they could not help me.
https://etherscan.io/address/0x39e0686996b11573007c20ce02574a49c4582a4d
But now ETH has sent the money to the wallet address but their new method
Now they send multiple transactions in one and probably save fees.
The money has arrived on my player wallet address and has been there. But it does not happen. Enclosed I send you proof screenshots.
If you want to embarrass yourself with your own money, you've come to the right place.
My Player name: yoyo93
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8 months ago
Dear Oezkan,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the deposit.
To better understand the situation and assist you effectively, could you please provide more details by answering the following questions?
- What specific error message did you encounter when attempting to deposit via Vave?
- Have you received any confirmation about the transaction from Vave or your payment provider?
- How long has it been since the transaction was made?
- Can you clarify the steps you took when contacting support and their responses?
- Have you made any successful deposits into this casino before?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Kristina
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8 months ago
Dear Oezkan,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
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8 months ago
Translation
Hello I got the money back
the complaint can be closed
Thanks!!
Automatic translation:
Public
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8 months ago
Dear Oezkan,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika Fritz
Casino.Guru
