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Casino Guru

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12 hours ago
Very bad site, bad customer service, long withdrawal times, have to wait again after cancel. Self exclusion doesn't work and bet limits does not work aswell.
  • bad customer service
  • self exclusion doesnt work
  • bet limits is bugged
  • long withdrawal
13 hours ago
Winsane is one of the best online casinos! As a VIP player I have a VIP manager Grace , and she is the best manager I have ever had! Great support in all the time !
  • Fast withdrawal
  • Friendly and polite 24/7 live chat
  • Small wager requirements
  • Very good bonuses
  • Cash back
  • Quick payout
  • Big choice of games
  • Nothing
13 hours agoOriginalTranslation
Casino lies directly with fake bonuses and useless chat requiring screenshots etc. Then when they get all the evidence they find different excuses without correcting the bonuses!
Avoid this casino with low RTP and incorrect bonus information!

PS Tried playing again today, playing Big Bas Haloween with a minimum bet of 0.10 euros had a chance for free spins 52 times in a row but the free spins never came!!!
This casino has a sick (criminal) RTP allocation!
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  • NOTHING
  • Liing with bonuses, promising 200% but you only get 100%
  • Most games locked for Sweden
  • Super low RTP
  • Chatting useless
Automatic translation:
16 hours ago
I'm very picky about online casinos because I had a bad experience a couple of years ago when one of the sites never paid me out, so now I do my research before depositing money anywhere. This casino had good reviews so I gave it a try and I have to say that it completely exceeded my expectations. The site is very easy to navigate, no annoying pop-ups or slow loading pages. It's just straight to the action. I love playing slots and you have a huge selection. I even got a 100x win last week! I cashed out right away expecting some sort of delay, but no - the money arrived on my PayPal within four hours.
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16 hours agoOriginalTranslation
I've been playing regularly at Yoju Casino for a few weeks now and I'm really happy with it. The game selection is huge, especially the slots – there's something for everyone. The site runs reliably, even on mobile, which is extremely important to me.

Deposits and withdrawals work seamlessly. My deposits are instant, and my withdrawals have always been processed within 24 hours.

Verification took a while, but the support team was friendly and explained exactly what they needed. After that, everything went smoothly.

I also regularly use the bonuses – the terms and conditions are fair, and I've actually benefited from them quite a few times. You can just tell that the casino is reliable and cares about its players.
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Automatic translation:
16 hours agoOriginalTranslation
Sorry but your answer is the same as your support, I have already sent several emails and written to support but nothing has happened!!!! They don't take it seriously!!! I was just able to access my account again, PLEASE DELETE MY ACCOUNT!!!
Sorry but terrible RTP, I was actually banned because of gambling addiction but after about 6 months I received an email saying I had 20 free spins, I find this incredibly criminal and of course I deposited again and of course I lost, I had a 90 EUR bonus with which I played 90% up to 20 cents, you have to wager it 30 times, I only managed 6% of that, I don't think I need to say more, that's a lousy RTP, I'm going to write again via email to say that I'm addicted to gambling and that hopefully my account will not be banned but deleted.
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  • Unfortunately nothing, you would have to win for that
  • The games hang constantly
  • Was banned because of gambling addiction but after about 6 months email that I received 20 free spins unbelievable
Automatic translation:
PowerUp Casino
2 days ago
Hello Shanty13,

We appreciate sharing your feedback and understand your frustration. We take the gambling responsibility and the well-being of our customers very seriously. If your account has been reopened after a period of self-exclusion and you believe this occurred improperly, we apologize and would like to investigate the situation.

Our commitment is to ensure that all self-exclusion requests are respected and that our customers have access to the responsible gaming tools we offer, including permanent self-exclusion and game limits. To ensure that your account is permanently closed, please contact our customer support via chat or email, and our team will take the necessary action immediately.

As for issues related to RTP and game performance, all of our games are provided by licensed providers and undergo audits to ensure transparency and compliance with regulatory standards. The RTP is determined by developers and works long-term, not guaranteeing individual gains in short sessions.

We regret that your experience has not been positive and reiterate that we are available to help you in whatever is necessary.

If you need further assistance, please contact us.

Sincerely,

PowerUp Casino.
16 hours ago
It's nice but they don't pay attention to customers suggestions
  • variety of games
  • bad customer support
17 hours ago
‎I learned about this project from a streamer. Well, I decided to try it, especially since the giveaway was from him. I registered. Made two deposits. I even managed to increase my balance from the second deposit. Passed verification and withdrew funds. By the way, the withdrawal did not take long. Well, I thought, it seems like a decent project. But then I decided to take a deposit bonus of 60 Free Spins. I activated it, made a deposit and went to play with my own first. I successfully lost them, well, I thought I'll go and unscrew the bonus then. But it turns out there is no bonus. It should have been activated automatically, but due to some technical error, as the manager wrote to me, this did not happen. And so I had to write to support to have it credited manually. But the deposit had already been lost, and therefore they cannot credit me with a bonus. Like, make another deposit and we will credit you with a bonus. They have a normal policy. Now that's loyalty! And in the end it turns out that I myself am to blame for not contacting them. In the end, everything was returned, but the aftertaste remained. So it's up to you to decide whether to play here or not.
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17 hours ago
I got acquainted with this casino last month and first of all I was pleased that the slots of any provider open quickly and do not slow down, do not crash during the game. The casino has a wide range of slots and slot machines of many popular providers, the presence of live games, tournaments, raffles and other similar events. I was pleased with the bonus policy that allows at the start, which I took advantage of, this is a 100% bonus. Unfortunately, it did not allow me to win it back, but later I won back the free spins included in the package for the first deposit. They withdrew quickly, in a couple of hours. The casino also provides a huge number of promotional codes for both free spins and no deposit promotional codes for 5 euros. As for me, the casino is great for spending free time in it, the return is good, payments are fast and the support is responsive, by the way, I passed verification without any problems.
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Daddy Casino
12 hours ago
Thank you for sharing your experience with Daddy Casino! We're delighted to hear that you had a positive experience with the fast game load times, the variety of slots, and our promotional offers. It's also great to know that the withdrawal process was quick and that you had a smooth verification.

We appreciate your feedback on the bonus policy and will continue to work on providing more value for our players. If you have any other suggestions or if you need further assistance, don't hesitate to reach out to our support team.

We're glad to have you as part of our community and hope you continue to enjoy your time with us!
19 hours ago
I usually playing for plinko at this casino and so far the results is good for me. But if Blackjack have it's own in house Hi Lo game, maybe I prefer Hi Lo rather than Plinko.

So far, I never have bad experience with Blackjack. Deposit is fast and it's customer service is also supportive and responded fast. It's one of the casino that I recommend to my friends.
Read moreRead less
  • Supportive customer service
  • Have option for deposit and withdraw for Crypto
  • Fast Deposit
  • Nice interface website
  • Always have a daily rain
  • Didn't have Hi Lo in House Game
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Online casino reviews by experts and casino players

On this page, you can find an overview of the top-rated online casinos according to our own dedicated casino review team, as well as according to members of our community, who have the option to submit their casino reviews and ratings here on Casino Guru.

At the top, you will see a section with the best online casinos according to us, evaluated predominantly based on the Safety Index, which reflects the casinos' fairness and safety, as well as other criteria.

Underneath, you will see a section with casinos ranked on their User feedback, which is a score we calculate based on reviews and ratings submitted by members of our community. Underneath, you can browse all user reviews submitted on Casino Guru and learn more about any casino in our database.

Alternatively, keep reading below to learn how we review and rate online casinos, as well as how we collect and treat reviews submitted by other players.

Table of contents

Online casinos reviewed and rated by Casino Guru experts

We review and rate all online casinos that we discover on the internet, regardless of whether they like our review or not. Thanks to this, you will find a review of virtually all casino sites on Casino Guru, helping you discover important information about any casino before playing.

We focus predominantly on the casino's safety and reliability, so that we can help you choose top online casinos that will pay out your winnings without any issues and will not try to take advantage of you in unfair ways.

Clicking the 'Expert review' button will take you to the casino's detailed review, in which you can learn everything you need to know to decide whether you should play there or look for a better online casino. In the detailed review you will find:

  • The casino's Safety Index calculated based on our review
  • The casino's pros and cons, as well as some interesting facts about it
  • The casino's bonuses
  • Supported languages
  • Available games
  • Supported payment methods
  • The casino's user reviews by members of the community
  • Detailed explanation of the casino's Safety Index
  • Forum discussion about the casino
  • Information about other casinos related to the one you are viewing

Independent casino review and rating team

Our casino reviews are conducted by an independent casino review team with more than 15 members, whose sole responsibility is collecting information about all casinos on the internet and evaluating them based on the collected data.

Thanks to this, our reviews of online casinos can remain impartial and provide great informational value, as our casino reviewers can focus solely on creating reliable reviews and nothing else.

Objective casino review methodology

The casino review team follows a data-driven methodology, according to which they gather the available information about each casino. The collected data is then used to calculate the casino's Safety Index.

Here is an overview of the factors considered in our casino reviews, which go into calculation of the Safety Index:

  • Casino size – The size of a casino, expressed as its revenues or its number of players, is one of the most important factors. The quality of many big casinos with big revenues has been proven by time and a large number of players. Additionally, their large revenues enable them to pay out big wins without any issues, while smaller sites can struggle because of their worse financial situation.
  • Complaints submitted by players – Players often complain publicly about online casinos that treat them in an unfair way or try to scam them. We take these complaints into account, deducting points from the casino's Safety Index for each justified unresolved complaint. Considered complaints include those from our own Complaint Resolution Center, but also complaints collected from other relevant websites.
  • Unfair practices and rules – If we find that a casino has fundamentally unfair rules in their Terms and Conditions or treats players unfairly, we deduct points from its Safety Index. If there are any, the casino's unfair clauses and practices are listed in its detailed review, specifically in the 'Safety Index explained' part.
  • Positive qualities – In relatively rare cases, we also add points for some positive qualities, for example for having an established network of brick-and-mortar venues or going above and beyond in terms of resolving player complaints.
  • Related casinos – Other casinos that have a relationship with the casino also influence its review. This influence can be either positive or negative, depending on relevant qualities of the related casinos, and its size depends on the strength of the relationship between casinos.
Note: You can read more about our casino review process in a dedicated article on how we review online casinos.

User feedback and reviews submitted by players

Unlike our expert reviews, the ones submitted by players come in many shapes and sizes. While there is only one Casino Guru review and rating for each casino in our database, some casinos have hundreds of user reviews that range from terrible to amazing.

When reviewing a casino, users can submit a rating on a five-point scale from Very negative to Very positive, which is very similar to a classic scale from one to five stars.

To make things easier, we calculate an overall User feedback score that ranges from Terrible to Excellent. This should get you an overview of the casino's qualities – as expressed by other player – and make it easier to compare the User feedback of two casinos. However, to get the full picture, we recommend reading the reviews and seeing what players like and dislike.

Note: We only calculate the User feedback score that have received at least 15 reviews from players. We have decided to do this, because we believe that a smaller number of reviews is too low of a sample to base any comprehensive score on, and we wanted to avoid portraying casinos with only a few reviews too positively or negatively.

Things to watch out for when reading user reviews

When reading user reviews and comparing the User feedback score, there are some things you should keep in mind, as they can skew the ratings in a positive or negative direction:

  • Many online casino players submit a negative review when they are angry with the casino, for example when they feel like they should be winning more than they are. There is a high number of negative reviews of many casinos because of this, which push their overall scores down.
  • On the other hand, some casinos consider their User feedback score on Casino Guru important, which is why they try to improve it, for example by asking their players to submit a positive review. We are doing our best to detect this and account for it, but these practices may have a positive effect on the User feedback score of casinos that do it.

As you can see, these two effects generally work in opposite directions, so they may cancel out for some casinos, but they can affect the User feedback score of some, too. That said, with how we collect the reviews and work with them, we believe that our User feedback score will give you a good idea of how players view a specific casino.

Finding the best reviewed casino

When selecting a casino to play at, you can look at our expert reviews or on reviews submitted by players. Or, ideally, you can look at both.

There are casinos that have a high Safety Index calculated based on our review process and a low User feedback score, and vice versa. This is because our evaluators and casino players generally look at different things when reviewing and rating a casino.

Our reviews

Our casino reviewers focus on fairness and safety. We want to make sure that any casino we recommend will treat players well and create a fair environment for them, without any significant unfair rules or other negative qualities. Fairness and safety are the top priority for us.

User reviews

Players rate and review casinos based on their personal experience, which may have been both positive and negative. As each of us focuses on different aspects, some reviews may be based on whether we have won or lost, whether we have communicated with a nice or unpleasant customer support representative, or many other things.

This is why individual reviews tend to be all over the place, but they can give you a great overview of which positive or negative things players experience at a casino.

Therefore, the best thing to do is to choose a casino with a high Safety Index, which also has good user reviews that praise things you want from an online casino. If you find such casino, it should be a great fit for you.

Note: If you are new to online gambling in general, we recommend you read our article on how to choose an online casino, in which we go over factors you should consider in detail.

Emphasis on responsible and safe gambling

It is extremely important to approach online gambling in a safe and responsible way. To prevent falling victim to gambling addiction, we recommend you read our article on how to gamble safely. Our section about responsible gambling and problem gambling help also contains other helpful articles about gambling addiction and other related topics.

We have already started collecting information about responsible gambling options – such as self-exclusion, betting limits, reality checks, and more – available at individual online casinos. However, because of the vastness of our database, we do not have the data collected for all casino sites. Once we have it, we will include this information in our review of each casino.

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