Tusk Casino - Player's funds are delayed after document verification.

I was suspected of money laundering

I submitted the documents

They were accepted

They asked for my Trc20 address

The money still hasn't been deposited

Dear hirokann0525,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Tusk Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you already provided your TRC address to the casino? If you did, have you received any response from them regarding your payment?

When was the last time you communicated with customer support regarding your problem?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

submitted! !

A number of times

Please send me any communication between you and the casino that could be relevant to the investigation. My email address is veronika.l@casino.guru.

Send me the address after this

I sent 3 or 4 more reminder emails but no response💦💦💦

Thank you very much, hirokann0525, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

thank you

Now all you have to do is wait for the money to be sent from the casino! !

Hello hirokann0525,

I'm Michal, and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this.

We would like to invite Tusk Casino to join the conversation.

Dear Tusk Casino,

Could you please furnish details regarding when the player's refund will be processed from your end?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

thank you

I haven't received a reply since I got the email saying they would send the money.

I've been sending out 5 or 6 emails from here.

Dear hirokann0525,

I'm still awaiting a response from Tusk Casino. I've once again contacted the casino representative, and hopefully, they will reply soon. They still have some time to do so.

Dear hirokann0525,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curaçao eGaming Authority Curaçao eGaming (curacao-egaming.com)) and submit a complaint to them. The Gaming Authority might have more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (michal.k@casino.guru). I am sorry I could not be of more help on this occasion. I can only recommend checking the reviews of each casino before you sign up and only playing in licensed and good-rated casinos to avoid disappointments like this in the future.

Best regards,

Michal

Casino Guru