The Grand Ivy Casino - Player’s winnings from promotional play have been voided.

i have won 4000 and they send me this:

Dear jacek slemp

Your account has been found to be in breach of clause 13 of our Significant Promotional Terms and Conditions:

Significant Clause 13 - The maximum bet for any of your bonus funds is limited to £5. Should you bet higher than this using your bonus funds, you revoke such bonus funds and they shall be removed from your account.

Therefore, your withdrawal has been cancelled, your winnings have been confiscated and your deposit of £80 has been returned to your gaming account.

can i do something with this that money was transfered from bonus account after wagering to cash account

Dear detox44,

Thank you very much submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and, unfortunately, the maximum allowed bet is indeed £5.

Are you aware of placing single bet higher than the maximum allowed?

Sadly, there is not much I could do to support your case if you placed bets over £5. But if you believe you didn’t breach this rule, feel free to forward me your game history to kristina.s@casino.guru and I will have a look at it.

Thank you in advance for your reply.

Best regards,

Kristina

Thank you dosentmater

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet. You were not stopped or blocked when you decided to increase your bet, and, as a result, you breached the maximum bet rule.

I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed. 

Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.