The player from Ireland had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player had expressed frustration and seemed to have given up on pursuing the withdrawal, claiming the casino to be a scam. Despite our attempts to extend the timer for response and offer further assistance, the player did not respond. As a result, we were unable to investigate further and had to reject the complaint.
Player’s winnings haven’t been received yet.
Amount: €390
Spades Queen
Submitted: 03 Mar 2024 | Case closed : 28 Mar 2024
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
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9 months ago
I tried everything to withdrawal from this casino but it’s impossible I seen this casino on ask gamblers and they had them rated 6.7 stars out 10 so I thought it was a trustworthy casino but I was wrong my account is fully verified and i tryed everything to withdrawal but nothing works I have pics off live chat telling me my withdrawal will work this time but it’s all lies everything about this casino is a scam please help me get my money out
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9 months ago
Dear Fishking12,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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9 months ago
Dear Fishking12,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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9 months ago
Do I understand correctly that you are no longer interested in pursuing this complaint?
