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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Complaint replies by Tomas Biscuit

English
Thank you very much, joshdetlor11, for providing the necessary information. I... 33 minutes ago
Dear djkarl,Thanks for the update,Could you please explain what the disputed ... 52 minutes ago
Dear rinkgloj,Thank you very much for submitting your complaint. I’m sorry to... 1 hour ago
Dear mrdbriscoe,Thank you very much for submitting your complaint. I’m sorry ... 1 hour ago
Dear argv,Thank you very much for submitting your complaint. I’m sorry to hea... 1 hour ago
Dear Lizanie,Thank you very much for submitting your complaint. I’m sorry to ... 2 hours ago
Dear keziahowusu,Thank you very much for submitting your complaint. I’m sorry... 2 hours ago
Dear kjayyy,Thank you very much for submitting your complaint. I’m sorry to h... 2 hours ago
Dear christopheeer9506,We are extending the timer by 7 days. Please, be aware... 15 hours ago
Dear Sergejs02,We are extending the timer by 7 days. Please, be aware that in... 16 hours ago
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