The player from Germany is facing issues with his withdrawal, which has been repeatedly canceled despite all necessary documents being accepted. He has provided payment confirmations multiple times, yet the casino claims the payment isn't verified, leading to the continuous cancellation of his withdrawal.
Granawin Casino - Player’s withdrawal is delayed.
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6d 23h 39m 17s
Granawin Casino
Safety Index:HighCase summary
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16 hours ago
Translation
I'm trying to get a withdrawal. Initially, it was repeatedly canceled with the note that "the user" had initiated it, which isn't true. I contacted support, and they told me my account wasn't validated. I had already uploaded all the necessary documents, and they were marked as "Accepted." Now they keep asking for payment confirmations, which I've uploaded four times already. Despite this, they still tell me the payment isn't verified. I paid using Apple Pay via Revolut. I've taken screenshots of everything I can: bank statements, payment confirmations, and a list of all payments to this casino. They're simply refusing, and my withdrawal is canceled every time.
Automatic translation:
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1 hour ago
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1 hour ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Granawin Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please explain which of the documents you uploaded weren't approved?
- Do I understand correctly that you provided a bank statement associated with your Revolut bank account?
- Did you achieve your current balance with the help of a bonus?
- Could you please explain which department you informed regarding the fact that you used Apple Pay, to your knowledge? What response did you receive?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
