SuperSeven Casino - The player's requesting a refund of his deposits.

Amount: €300

SuperSeven Casino

Safety Index:Above average Submitted: 03 Jan 2023 | Case closed : 10 Jan 2023

Case closed Our verdict

Other

REJECTED

Case summary

1 year ago

The player's requesting a refund of his deposits as he self excluded himself. The complaint was closed based on the player's request.

Public

hschlue88

Apprentice

Public

1 year ago

OriginalTranslation

I reclaim my stakes of 300 euros from the casino, which I deposited and gambled on December 27th, 2022.

It can be proven that I sent an email on December 26th, 2022 that I would like my stakes back due to the lack of a German license.

I also wrote in my email of December 26, 2022 that I gambled under pathological gambling addiction, diagnosis F63.0, see my email of December 26, 2022 in the attachment.

With my email of December 26, 2022, I also sent proof of inpatient rehabilitation with the diagnosis of pathological gambling addiction, diagnosis F63.0.

Nevertheless, I was able to deposit and gamble away an amount of 300 euros on December 27th, 2022.

My player account was only blocked on December 28th, 2022 due to the medical records of my pathological gambling addiction.

The casino still refuses to refund my deposit from 12/27/2022.

Automatic translation:

Public

Nick

Complaint Specialist

Public

1 year ago

Hello hschlue88,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SuperSeven Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you had any remaining balance on your casino account when they closed it? When was the last time you spoke to the casino and what was it about?

Please note that such requests takes 3-4 days to process specially if they are requested during weekends/holidays - you can't expect the support process your request instantly.

Looking forward to your answer.

Regards,

Nick

Public