The player from Norway had been receiving continuous emails from the casino despite having permanently closed the account and unsubscribed from the newsletter multiple times. The player also alleged that the casino had taken her money. Despite our best efforts to contact the casino and mediate the situation, we were unable to make any progress due to the casino's history of non-cooperation. Regrettably, we had to close the complaint as 'unresolved', which negatively affected the casino's rating. We strongly advised the player to avoid this casino in the future.
Superb Casino - Player's closed account keeps getting promotional emails.
Black points: 40
Amount: 10 kr
Superb Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
9 months ago
Public
Public
9 months ago
Want stop sending emails. I have closed my account permantly and unsurscribed from newsletter multiplie times. When i was a costumer they stole money!!! Stay away!
Public
Public
9 months ago
Dear J1990,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Superb Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please specify when exactly you closed your account? When you asked for the account closure, did you specify the reason for closing your account?
Have you tried unsubscribing from the newsletters directly in the footer of the emails you receive from the casino?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Sensitive attachment
Sensitive attachment
9 months ago
i have asked many times for them to stop sending mails and unsursribed and they stole money, therefore i asked for them to close my account. These Are just some
Sensitive attachment
Sensitive attachment
9 months ago
Again today. They will not stop sending mails! Unsurcribed again sencond day in a road and plenty times before that!!!
Public
Public
9 months ago
Dear J1990,
Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice for Superb Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Superb Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
