Sportingbet Casino DE Review

The player from Brazil had attempted to withdraw close to 680 units of their currency, but his account had been closed without explanation after verification, which led him to seek a refund. The Complaints Team had reached out to the player for more details to facilitate their investigation, extending the response time by an additional seven days. However, due to the player's lack of response, we were unable to proceed with the investigation and had to reject the complaint.

The player from Greece struggled with Sportingbet retaining a significant amount from her winnings. Despite having made deposits and withdrawals, her account showed a negative balance and her recent deposit of 50€ had also been withheld. The player asserted that the casino had wrongfully withheld €588 from her account, claiming it was for tax purposes, and an additional €50 deposit she had made was not credited to her account. She had provided evidence to support her claims. The Complaints Team had attempted to mediate the issue by inviting the casino representative to the case and extending the response time. However, the casino failed to respond. The team suggested the player contact the casino's regulator and closed the case as unresolved due to the lack of response from the casino.

The player from Brazil had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet. The Complaints Team had advised him to wait at least 14 days after requesting the withdrawal before submitting a complaint, as it was common for withdrawals to take some time to get fully processed. This delay could have been due to unfinished KYC verification or a high volume of withdrawal requests. However, the player reported that the casino had resolved his issue, expressing satisfaction with the resolution. The Complaints Team then marked the complaint as 'resolved'.

The player from Italy is frustrated because the casino claims a wire transfer deposit hasn't been received, despite being made through an instant service. The player believes the casino is making excuses. The player informed us the issue was resolved.