Spinz Casino DE Review

The player from Finland had self-excluded from Spinz Casino but had managed to open a new account and deposit €950 in 2023. The account had remained open for a year until it was closed due to self-exclusion after verification on February 22, 2024. The player had lost €458.57 and had requested a refund, citing that casinos under the MGA license had measures to prevent self-excluded players from opening new accounts. However, it was revealed that the player had used different personal information on the new account, which hadn't triggered the casino's security measures. Once the casino had identified the connection between the two accounts, they promptly closed the second one. We had concluded that the player had deliberately bypassed the casino's security system and was not entitled to a refund. The complaint had therefore been rejected.

The player from Finland submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player's account got blocked. The player allegedly created multiple accounts in the casino, but she is allowed to continue playing with her account once she completes the verification. The complaint was rejected because the player did not respond to our messages and questions.

The player from Brazil was experiencing difficulty with the verification process as the casino was rejecting his Brazilian National ID and requesting a driver's license or passport, which the player does not possess. Later, the casino representative informed us that the complainant's ID was accepted, and he was asked to provide additional documents to prove his address. Once the KYC was completed, the player's disputed funds were successfully paid out after approximately 1 month, probably due to additional checks of the disputed account. The complaint is resolved.

The player from Canada was prompted to provide additional documents for the KYC, even if her account seemed to be verified in the past. The player managed to verify her her account and withdraw the funds. The complaint was closed as "resolved".

The player from Canada had been blocked after making a deposit. The Casino responded and stated that the reason the account had been blocked was due to a name mismatch on the payment method details. The bank statements that the player provided were missing their legal name. The casino further stated that the account had since been verified and reopened. This was confirmed with the player, and so the issue was resolved.