Spinfest Casino - Player's withdrawals are delayed.

I accepted a bonus and played it on slots only.

I won $4000 after wagering and opted to withdraw.

I have not been able to upload my verification nor have I been requested to provide verification.

The casino told me up to three days for my request to be reviewed.

My latest communication with the casino, they said my withdrawals are pending bank processing however I still haven't provided verification and the withdrawals are actually still sitting as pending review.

I can only request 3 withdrawals at a time. Leaving me with $1600 sitting in my balance until others clear.

The support is telling me things that don't match what my withdrawal status is saying.

I will be waiting a long time to withdraw if this is how long they take to even look at requests

Dear Phil83,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

I finally had my documents verified. Yesterday. And they processed 1/3 withdrawal requests.

They are now stating that they process subsequent withdrawal requests "within three days" of the last processed withdrawal. This practice makes it impossible for any player to be able to withdraw the max weekly as outlined in their terms.

Each withdrawal request can only be made one a day and a max of three at a time. This practice makes me feel like they are hoping players will cancel their withdrawal request and spend the winnings in the casino.

Why after documents are verified and one withdrawal request processed are the others not processed at the same time. Especially when they all derive from the same game play

I have had all but one released after continuous and exhaustive emails back and fourth. This last withdrawal is now being held off approval by the casino. I am constantly told it will happen, however their emails are generic and keep stating their terms which is 3 days. We are now passed their terms. And I am just given blanket responses with no time frame of processing this last payment.

I absolutely will not recommend this casino to anyone. They should not even be listed as an option on here. Their integrity and fairness is non existent

Thank you for keeping me updated. I'm glad to hear that your account has been finally verified and that the casino started paying out your winnings.

Could you please let me know what the current status of your last withdrawal request is?

When exactly did you submit this withdrawal request?

Dear Phil83,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.