HomeComplaintsSpinanga Casino - Player's withdrawal is delayed.

Spinanga Casino - Player's withdrawal is delayed.

Amount: €400

Spinanga Casino
Safety Index:Very high
Submitted: 30 Aug 2024 | Case closed : 18 Sep 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 months ago

The player from Greece had requested a withdrawal of 400 euros two weeks prior and had continued to seek updates, but had only received reassurances to be patient. Despite being informed that no further account verification was needed, she felt deceived and anxious about the situation. The Complaints Team had extended the response time by 7 days for further communication; however, due to a lack of response from the player, the complaint was rejected.

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2 months ago
Translation

I initiated a withdrawal fifteen days ago. I keep asking for updates, but everyone tells me to be patient. They assure me that the issue will be resolved soon and that I shouldn't worry. As far as I was told, my account doesn't need verification. I feel like they are deceiving me, and I am very anxious. I have deposited a significant amount of money, and the amount in question is 400 euros.

Automatic translation:
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2 months ago

Hello Elisabet11,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinanga Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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2 months ago
Translation

Good evening! I was not asked for account identification. I talk to them every day and they tell me to be patient and patient. The money was real and not a bonus

Automatic translation:
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2 months ago

Hello Elisabet11,

Can you please forward a screenshot of the pending withdrawal and the communication between you and the casino to nikolas.b@casino.guru?

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2 months ago

Dear Elisabet11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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