Spinanga Casino - Pelaajan kotiuttaminen viivästyy.

I initiated a withdrawal fifteen days ago. I keep asking for updates, but everyone tells me to be patient. They assure me that the issue will be resolved soon and that I shouldn't worry. As far as I was told, my account doesn't need verification. I feel like they are deceiving me, and I am very anxious. I have deposited a significant amount of money, and the amount in question is 400 euros.

Έχω κάνει μια ανάληψη εδώ και δέκα πέντε μέρες. Ρωτάω συνεχώς. Όλοι μου λένε να κάνω υπομονή. Ότι θα λυθεί σύντομα το ζήτημα και να μην ανησυχώ. Ο λογαριασμός μου από ότι μου είπαν δεν ήθελε ταυτοποίηση. Νομίζω ότι με κοροϊδεύουν και αγχώνομαι πολύ…. Έχω βάλει αρκετά χρήματα και το ποσό είναι 400 ευρώ

Hello Elisabet11,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinanga Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Good evening! I was not asked for account identification. I talk to them every day and they tell me to be patient and patient. The money was real and not a bonus

Καλησπέρα! Δεν μου ζητήθηκε ταυτοποίησηση λογαριασμού. Μιλάω κάθε μερα μαζί τους και μου λένε υπομονή και υπομονή. Τα χρήματα ήταν πραγματικά και όχι μπόνους

Hello Elisabet11,

Can you please forward a screenshot of the pending withdrawal and the communication between you and the casino to nikolas.b@casino.guru?

Dear Elisabet11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.