The player from Brazil had requested a withdrawal of 1755.0 on 08/08 and, after waiting the indicated processing period of three business days, had not received the funds. He continued to receive vague responses from chat support regarding ongoing delays and questioned the casino's reliability. The complaint was resolved when the player eventually received a partial withdrawal on 08/10, while the initial request was denied. The casino was advised to improve withdrawal processing times for a better player experience. The complaint was ultimately rejected due to the player's lack of response to follow-up inquiries.
Spinanga Casino - Player’s withdrawal is delayed.
Amount: 1,755 R$
Spinanga Casino
Safety Index:Very highSafety Index
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9.1
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
3 months ago
Translation
I made a withdrawal request for the amount of 1755.0 on 08/08 in the afternoon. I waited for the processing period of 3 business days after the request date, as indicated by the casino’s chat support. However, after this period, nothing happened, and there was still no deposit. When I contact chat support, I get the same response—that I need to be patient because they are experiencing withdrawal delays and that it will be resolved soon. Today, on 08/14, I contacted them again and received the same response. I would like to know if this casino is really reliable or if it’s just a scam, so I don't waste my time and energy trying to withdraw money that will never come to me.
Automatic translation:
Public
Public
3 months ago
Dear alannasilvalima1,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
Public
Public
3 months ago
Translation
Good afternoon, today at 07:00 am I received my withdrawal requested on 08/10, the one for 08/08 was denied for some reason, but I'm still happy. The casino is good, it doesn't crash, the games are great. The only thing you need to improve on is the processing of the withdrawal so that it doesn't take as long as it did, I believe that 3 working days would be enough for this processing. Thank you!
Automatic translation:
Public
Public
2 months ago
I'm glad to hear that you received at least a part of your winnings.
Have you tried requesting a new withdrawal, after the one from 08/08 was canceled?
