Spinanga Casino - Player’s withdrawal is delayed.

At this casino, I submitted a withdrawal request on May 31, and it has been under review since then.

Do they have the right to hold onto the funds for that long?

I've reached out to them, and they keep telling me to be patient.

Dear Sotiria,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

I have another withdrawal request and it was completed in 3 days

When I went in to verify, it informed me that no verification is needed

I will wait and in 14 days I will update if it has not been completed

Dear Sotiria,

could you please let me know if you have received your winnings?

Yes, I received the money very late

Thank you very much

Dear Sotiria,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru