The player played with a bonus and managed to fulfil the wagering requirements. When he made a withdrawal request, his winnings were confiscated, and deposit returned. We rejected the complaint because the player didn't respond to our messages and questions.
Spin Rider Casino - Player’s winnings from bonus play were confiscated.
Amount: €4,000
Spin Rider Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Stay away from this casino !! Deposit made and used the bonus, I should have the bonus of 40 € 135x !!!!!!! Realize. That's about 4000 € which is already cheeky, but I've done this and then wanted to pay 4000 € at the end. All winnings were confiscated and the deposit was refunded although I had breached no rule of the business condition! continue to pay without bonus 100 €, won in roulette now 5000 € .. payment takes eternity !! And you do not even know if it works ...
Automatic translation:
Public
Public
4 years ago
Dear Hung Tien,
Thank you for contacting Casino Guru. I'm sorry to hear that you've been having difficulties with your winnings. Could you please specify which bonus exactly you played with and forward to us the conversation with the casino stating the reason why your winnings were confiscated? It would help us to understand the problem better.
Best regards,
Peter
