Snatch Casino - Player’s withdrawal has been delayed.

My withdrawal has been pending for more than 24 hours. I deposited R$100 and won R$1500, but they refuse to pay. I've completed the account verification process perfectly and there's no reason preventing me from receiving my winnings. The only issue is that they always have a different excuse. They claim that the withdrawal approval department operates from 9am to 6pm, but today at 3pm, they informed me that they were already closed.

Dear raulbackes5,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Yes, but it said that it takes 24 hours to make the transfer, now they sent me a message via email

If they don't pay I'll come back and let you know

I can make withdrawals of more than 1500

It says that at my level I can make withdrawals of more than 1500

They accepted my withdrawal request via Pix and asked me to try via bank account

I made the request via bank account they keep delaying my withdrawal I know this because my friend received a withdrawal via Pix shortly after they sent me this email

Thank you for the updates. Has your withdrawal request by Directa24 been approved by the casino yet? Please keep us updated.

Yes, thank you very much, sorry for my impatience, thank you for being affordable and reliable, the only reliable bookmaker I know

You don't need to apologize. It's understandable that you're eager to receive your winnings. Could you please confirm if you've received your withdrawal or if you're still waiting?

I've already received a lot of thanks for your help, once again, please blame me for not being patient and I repeat, snatchcasino are great and transparent with their bettors

Dear raulbackes5,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru