Snatch Casino - Player’s funds are confiscated due to false rollover requirement.

I’m filing this complaint due to a serious issue with Snatch Casino that resulted in nearly €1,000 of my funds being locked and a false rollover requirement being applied.

Recently, Snatch Casino went offline for several days, with no prior notice or communication. During that time, I was unable to access my account or my funds, which remained trapped on the platform while the site was "under maintenance."

Once the site came back online, I logged in and found that I was unable to withdraw my balance. Instead, I was told that I need to wager €6,900 before making a withdrawal — a completely false and absurd requirement.

I have not made any new deposit on this new version of the site. The balance I have was transferred from their previous platform, where I had already played multiple times and had definitely met all rollover requirements.

Now they claim I haven’t wagered anything, and that I must play €6,900 to access funds that are rightfully mine. According to their own terms and conditions, the rollover requirement is 3x any deposit — yet they’re imposing this impossible condition on money I did not even deposit recently.

I believe this is unfair and abusive behavior, and I request that Snatch Casino releases my funds immediately.

Hello antonio_123,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Snatch Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• What previous website did you transfer your balance from?
• Can you please send a screenshot of your bonus history?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick