SlotsRoom Casino Review

The player from the United States is disputing a voided withdrawal, which the casino justifies as a breach of terms related to the WELCOME200 promotion. The player argues that the promotion was still available in the system and contends that if the terms were indeed breached, it was the system's fault.

The player from the United States has requested a withdrawal five days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the US is having issues with withdrawal at Spinfinity. After winning $400 and completing document verification, they were asked for verification documents for an address from 4 years ago and old credit card details, which were used on a sister site of the casino. Player’s complaint has been resolved successfully.

The player from the United States was experiencing difficulties withdrawing his winnings due to ongoing verification. The casino responded and explained that the verification process had now been completed, and seemed to take longer than usual as the player no longer had access to one of the credit cards he had used. The player confirmed that they had received their payment and the issue was resolved.

The player from Missouri had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn’t been received at that time. The player, a long-time user of the casino, had expressed frustration over the delay, claiming that the casino falsely advertised a 48-hour payout period. Despite this, he reported that he had received his winnings after seven days. The Complaints Team had advised patience and explained that withdrawal processing times could vary. The issue was eventually resolved and the player had received his winnings.

The player from Arizona had experienced delays in his Bitcoin withdrawal which exceeded the stipulated 48-hours processing time and had lasted nearly a week. The Complaints Team had advised him that withdrawal processing times could sometimes take a couple of days or even weeks due to various factors such as unfinished KYC verification or high volume of withdrawal requests. The team had recommended patience and full cooperation with the casino. The player later confirmed that he had received his payment, but expressed dissatisfaction with the casino's advertised withdrawal time frame. The issue was marked as resolved by the Complaints Team.

The player from the United States submitted the documentation needed for verification. However, the casino has not accepted her proof of address. After the player submitted the complaint, her documents were accepted and she received her winnings.