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OverviewBonusesUser reviews40Safety Index explainedDiscussion1Payment methods11
SlotsPalace Casino Review
Our independent casino review team has taken a detailed look at SlotsPalace Casino in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino's safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.
Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. SlotsPalace Casino scored a Very high Safety Index of 9.8, which places it among the safest and fairest online casinos on the internet. Proceed with reading our SlotsPalace Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.
Fairness and safety of SlotsPalace Casino
To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.
In our review of SlotsPalace Casino, we read and assessed Terms and Conditions of SlotsPalace Casino in-depth. We did not uncover any rules or clauses that we consider unfair or predatory. This is a positive sign, seeing as any such rules could be exploited in order to avoid paying out the players' winnings to them.
Considering our estimates and the factual data we have collected, SlotsPalace Casino appears to be a very large online casino. In relation to its size, it has a very low value of withheld winnings in complaints from players (or it has not received any complaints at all). We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.
To our knowledge, SlotsPalace Casino is absent from any significant casino blacklists. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.
Taking into account all factors in our review, SlotsPalace Casino has scored a Safety Index of 9.8, representing a Very high value. This casino is an excellent option for most players who are in search of an online casino that is committed to fairness.
Note: To the best of our knowledge, SlotsPalace Casino is associated with 10 other online casinos. The Safety Index of SlotsPalace Casino takes into account the qualities of all the interconnected online casinos.
T&Cs of SlotsPalace Casino evaluated
When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.
We did not find any unfair or predatory rules in the Terms and Conditions of SlotsPalace Casino during our review.
SlotsPalace Casino player complaints
Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.
We currently have 0 complaints directly about this casino in our database, as well as 5 complaints about other casinos related to it. Because of these complaints, we've given this casino 396 black points in total, out of which 396 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
SlotsPalace Casino user reviews and feedback
On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.
SlotsPalace Casino has a Bad User feedback score based on the 40 user reviews in our database. Read the reviews in the 'User reviews' part of this page to learn more.
Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.
Company information and licenses of SlotsPalace Casino
SlotsPalace Casino is in the ownership of Estolio Limited and has an annual revenue estimate greater than $20,000,000. Based on the categorization we use, this makes it a medium-sized online casino.
SlotsPalace Casino holds a gambling license in Estonia.
Withdrawal limits, win limits, and payment method options
SlotsPalace Casino supports 11 payment methods. This includes: Skrill, Neteller, Mastercard, VISA, Zimpler, Skrill 1-Tap, LHV, Luminor, SEB Bank, Fast Bank Transfer, Swedbank.
Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.
Withdrawal limits
Win limits
EUR 500 per day
No win limit
EUR 10,000 per month
Note: It's possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.
Available language options and customer support
As part of our casino review process, our expert team gathers data regarding customer support options and available languages. Languages and customer support options available at SlotsPalace Casino are displayed in the table below.
Language
Website
Customer support
Live chat
English
Estonian
During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at SlotsPalace Casino, withdrawals, and other potential areas of concern. According to our tests and collected information, SlotsPalace Casino has an average customer support.
SlotsPalace Casino slots and casino games
SlotsPalace Casino gives players an option to play these types of games: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
The casino's game library includes titles from 23 providers. This includes Nolimit City, Playtech, Apricot (Microgaming), Play'n GO, Evolution Gaming, Pragmatic Play, Yggdrasil Gaming, Thunderkick, Red Tiger Gaming, Big Time Gaming, Playson, ELK Studios, Push Gaming, Wazdan, PariPlay, Spinomenal, Tom Horn, Iron Dog Studio, Relax Gaming, Oryx Gaming, Kalamba Games, Gameburger Studios, Apollo Games.
Bonuses and codes offered by SlotsPalace Casino
Online casino sites offer bonuses to attract and retain players, as an incentive to register an account with them and begin playing. Currently, our database does not contain any bonus offers from SlotsPalace Casino, unfortunately.
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Bonuses
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
Payment methods
Payment methods
Show all
(11)
Payment methods (11)
Withdrawal limits
per month
€10,000
per day
€500
Games
Show all
Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
No eSports betting
Crash games
Types of games
Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
No eSports betting
Crash games
Language options
Estonian website
English customer support
All languages
(2)
All customer support languages
EnglishEstonian
No live chat
Game providers
Show all
(23)
Game providers (23)
Casino screenshots
Positives
Average withdrawal limit
Interesting VIP program
Simple and clean website design
Live dealer games are available
Negatives
Live chat support is not available
Interesting facts
Small casino targeting Estonia
Players must be 21 or over
Maximum withdrawal limits on a deposit or deposit bonus are calculated based on the player's VIP level
Browse all bonuses offered by SlotsPalace Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
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User reviews
(40)
User reviews of SlotsPalace Casino
This is a place to share experience with SlotsPalace Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
The casino was good at first, I even withdrew money from there, but for a few months now I've been trying to make withdrawals and nothing. I tried to make a withdrawal of 300€ and I waited the 3 working days as they say you should and nothing, so I contacted the live chat and they told me that they were having problems with the financial department and that it could take some time, I waited and another week passed and I didn't receive the withdrawal, so I sent an email to support where they said the same thing, I waited and after 3 weeks of waiting my withdrawal was canceled and I couldn't withdraw the money. As I thought it was that month that you might be having problems I went there and deposited again where I managed to get 120€ but it's been 1 week and I haven't received anything, I contact chat and support and they just apologize for what happened and nobody solves anything.
O casino no início era bom, cheguei a levantar de lá dinheiro só que de hà uns meses para cá tento fazer levantamentos e nada. Tentei fazer um levantamento de 300€ e esperei os 3 dias úteis como eles dizem que se deve esperar e nada, então contactei o chat ao vivo ao que me disseram que estavam com problemas do departamento financeiro e que poderia levar algum tempo, eu esperei e passou mais 1 semana e nada de receber o levantamento, então mandei email para o suporte onde foi dito o mesmo, eu esperei e ao fazer 3 semanas de espera o meu levantamento foi cancelado e não consegui levantar o dinheiro. Eu como pensei que fosse aquele mês que poderias estar com problemas fui lá e voltei a depositar onde consegui tirar 120€ só que já faz 1 semana e nada de receber, contacto o chat e o suporte e só pedem desculpa pelo ocorrido e ninguém resolve nada.
What an amazing casino. I was a little bit doubtful due to the negative reviews I’ve read but every time I’ve contacted them I have been provided with reassurance and support. I won money in my time of need and I was able to get back on track financially due to my winnings coming in so quickly. Very very happy with this casino.
Worst casino ever! I played here a lot and i was always having problems with live support...they are slow and cannot solve nothing without their bosses. They are not honest with their players, bonus wagering are double what they claim and you always have to contact their slow live support to make it right. When my story ended with them in bad term i must add, they didn't respond to me thru any channel for more than a month and even after complaint here, they didn't respond. Let me just add that i was the highest level player at their casino.
No responsible gambling tool. I ask them to closed my account 2 weeks ago. Still my account is open. Even i emailed them 5 times. And customer support say " sorry for the delay in process your request ".
A good casino, I played, won 120 euros, and the next day I had it, I don't know for more money, but I had a good time. The website works, although I would say that the live chat is not very good. All casinos of this type need work!
Ένα καλό καζίνο εγώ έπαιξα κέρδισα 120 ευρώ καί την άλλη μέρα τα είχα δεν ξέρω για παραπάνω λεφτά πάντως πέρασα καλά λειτουργεί η ιστοσελίδα άν καί θά έλεγα ότι τό live chat δεν είναι πολύ καλό θέλουν δουλειά όλα τά καζίνο που υπάρχουν τέτοιου είδους!
You don't receive the deposit bonus even after asking in the chat. Withdrawals are delayed for 3 weeks and in the end the account is simply closed.
How can you rate the casino with 9.3/10 points??????
Man erhält den Einzahlungsbonus auch nach Nachfrage im Chat nicht. Auszahlungen werden 3 Wochen hinausgezögert und am Ende das Konto einfach geschlossen.
Wie könnt ihr bitte das Casino mit 9.3/10 Punkten bewerten??????
Bonus will not be credited
Bonus wird nicht gutgeschrieben
Payment is delayed for a long time and ultimately simply refused
Auszahlung wird lange hinausgezögert und am Ende einfach verweigert
There are many casinos on the group platform, playing games in each casino requires a budget, there are currently 138 international casinos that I am registered with, I have played small or large amounts in all of them. I won more money in the tipling casino that I mentioned above as I played in other casinos and I saw that slots palace casino game plays according to its rules. I have seen many times that games are jammed in other casinos, but unfortunately there is no such problem in this casino, all the games are perfect, the bonuses are perfect, the gifts are perfect. That's why I trust this casino so much, I recommend you to enter this casino without hesitation and play games, you can be sure that you will win.I am saying this clearly, the 5-day money transfer period is a lie. The money transfer is 1850 reais in the first stage and the first transfer is made after 14 days. I lost 10,000usd, I am sorry but there is nothing I can do.
They have a wide variety of games and they pay fairly
Money transfer takes a long time Remember, the money will be transferred to you after 14 days, not 3.5 days, I experienced this.
You can deposit here with Paysafecard, which is very good, but the withdrawal takes forever. Also, the profile says that no verification is required at the moment. I find this very dubious. I prefer to verify my account before I play. The site is also very laggy and it is no fun to play. I would not recommend it.
Man kann hier mit Paysafecard einzahlen was sehr gut ist, allerdings dauert die Auszahlung ewig, zudem steht im Profil dass man gerade keine Verifikation benötigt, dies finde ich sehr unseriös, ich verifiziere mein Konto lieber bevor ich Spiele, die Seite ist zu dem sehr laggy und es macht keinen Spaß zu Spielen, keine Empfehlung.
Happiness is one thing that others are constantly losing. In my eyes, this casino is the last one.... - no winnings, bets don't matter, play doesn't matter... - Customer service disaster, waiting time too long - After deposits, bonuses cannot even be issued for loyalty customers.
Stay away from this casino group...
Glück ist das eine , dass andere ist ständig zu verlieren . Dieses Casino ist in meinen Augen , der letzte .... - keine Gewinne , Einsätze egal , spiele egal .. - Kundenservice Katastrophe, zu lange Wartezeit - nach Einzahlungen, können nicht mal Bonuse für Treuekunden ausgegeben werden ..
It has improved a lot since I first played, the selection of games is very good and I was able to withdraw pretty quickly the second time around. (the first one they delayed a bit)
Έχει βελτιωθεί κατα πάρα πολύ απο τότε που είχα πρωτοπαίξει, οι επιλογές για παιχνίδια είναι πολύ καλές και έκανα ανάληψη αρκετ΄ά γρήγορα τη δευτερη φορά. (τη πρώτη το άργησαν λίγο)
Do not play at this casino. It's been over a month and still I cannot complete the verification. It's laughable, they always ask me for new documents. I have done verification to many casinos and I've never seen anthing like this. Now they ask me to send them all of my transactions within a month. They just have no intention of giving me my money.
Not possible to withdraw money if you win something. Support by email or live chat is not available or hide behind so called company rules. Do not spend your money on this scam casino.
Horrible casino. Made my first deposit and was denied the match bonus due to administrative decisions. No idea why, support said they didn't know the reason as well. Sour taste for first time player. There's better sites to play on imo.
I tried making numerous withdrawals which all got rejected. The support said to try another withdrawal method 4 times and after trying all of them and still got rejected I gave up. This casino is a total waste of time and I definitely wouldn't recommend it to anyone.
I registered at SlotsPalace Casino on the 10th of this month of June 2023 and I detected different irregularities in my opinion. The first is not to request identity verification from the new player, a detail that I did not like at all. 2a, the limitation of withdrawals to €500/day (if you get €3,000, should you cash out in 6 days?) is absurd and abusive in my opinion. For all these reasons I decided to play an amount not exceeding €80, I got tired of playing and when I had been playing for a while (once the amount deposited had been exceeded) I decided to stop and requested to withdraw an amount not exceeding €40. They told me that they will process my application IN 3 BUSINESS DAYS!! 😳 In short, in general terms it is one of the worst online casinos I have ever played in and, for the record, I usually participate in many and I only do it by playing slots with real money and not being interested in bonuses or anything like that. Today I quit. It's a shame because at the level of operation of the slots it is one of the best in which I have played. That you can only withdraw a maximum of €500/day and also that they do not require you to document the identity or origin of the funds, I personally do not like it at all. It took 5 days to process my withdrawal request. I don't know how they will be positioned in the gaming sector, but I think they need to improve a lot. Greetings
Me inscribí en SlotsPalace Casino el día 10 de este mes de junio 2023 y detecté diferentes irregularidades en mi opinión. La primera es no solicitar verificación de identidad al jugador nuevo, detalle que no me gustó nada. 2a, la limitación de retiradas a 500€/día (si te tocan 3.000€ debes cobrar en 6 días?) es algo absurdo y abusivo en mi opinión. Por todo ello decidí jugar una cantidad no superior a 80€, me cansé de jugar y cuando llevaba tiempo jugando (una vez superado el gasto de lo depositado) decidí parar y solicité retirar una cantidad no superior a 40€. Me contestaron que procesarán mi solicitud EN 3 DÍAS HABILES!! 😳 En definitiva, en líneas generales es uno de los peores casinos online en los que he jugado y, que conste, suelo participar en muchos y sólo lo hago jugando slots con dinero real y sin estar interesado en bonos ni nada de eso. Hoy me di de baja. Es una pena porque a nivel de funcionamiento de las slots es de los mejores en los que he jugado. Que solamente puedas retirar un máximo de 500€/día y además no exijan que verifiques documentalmente la identidad ni procedencia de los fondos a mi personalmente no me gusta nada. Tardaron 5 días en procesar mi solicitud de retirada. Desconozco cómo estarán posicionados en el sector del juego, pero creo que deben mejorar mucho. Saludos
The slots work perfectly.
Las slots funcionan perfectamente.
Limitation to €500/day for withdrawals.
Limitación a 500€/día las retiradas.
Management of withdrawals extremely slow.
Gestión de las retiradas extremadamente lentas.
No initial documentary verification, made to me understand little serious.
Ninguna verificación documental inicial, hecho a mí entender poco serio.
Poor chat/email communication Profits are not paid out immediately They don't give cashback Providers give minimum winnings The bonuses you buy are wasted money
Słaba komunikacja na czacie/e-mailu Zysków nie wypłacają od razu Nie dają cashbacku Dostawcy dają minimalne wygrane Bonusy, które kupujesz, to zmarnowane pieniądze
they don't give anything, they just pass them, they have taken several thousands and they haven't given anything, they don't give bonuses, I think it must be the worst casino there is, be careful, it's a pity
δεν δίνουν τίποτα μονο τα περνούν έχουν πάρει αρκετά χιλιάρικα και δεν έχουν δώσει τίποτα ούτε μπόνους δεν δίνουν θεωρώ ότι πρέπει να είναι ότι χειρότερο υπάρχει από καζίνο προσέχετε κρίμα είναι
SlotsPalace Casino
Dear Customer, Thank you for taking your time to provide the review. We truly appreciate your feedback. Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive. We kindly invite you to contact our support team via email or chat. Please provide our support team with your account details and so we could review the details of the case. Sincerely, The Slotspalace team.
Do not play at this casino, their bonuses are a scam, I got a 5 euro bonus while they ate 50 euro of mine within 5 minutes, I activated the 5 euro bonus, and I won 1200, I had to withdraw 400 euro to make withdrawal, when I made the turnover, they took all my money and left me 25 euros in it, as they only give x5 of the bonus!!! Do not play in this casino, it has unfair conditions for the players!! It's a scam, they're stealing from you!!
Μη παίζεται σε αυτό το καζίνο, τα μπόνους τους είναι απάτη, πήρα ένα μπνους 5 ευρώ ενώ μου είχαν φάει 50 ευρώ δικά μου μέσα σε 5 λεπτά, ενεργοποίησα το μπόνους των 5 ευρώ, και κέρδισα 1200, έπρεπε να τζιραρω 400 ευρώ για να κάνω ανάληψη, με το που έκανα τον τζίρο, μου πήραν όλα τα λεφτά και μιυ άφησαν 25 ευρώ μέσα, καθώς δίνουν μόνο το x5 του μπόνους!!! Μη παίζεται σε αυτό το καζίνο έχει άδικους όρους για τους παίχτες!! Είναι απάτη, σας κλέβουν!!
Unfair terms
Άδικοι όροι
they take your money if you win an amount in active bonus
σου παίρνουν τα λεφτά αν κερδίσεις σε ποσό σε ενεργό μπόνους
They take 5 days to withdraw
Κάνουν 5 μερες για ανάληψη
SlotsPalace Casino
Dear Customer, Thank you for taking your time to provide the review. We truly appreciate your feedback. Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive. We kindly invite you to contact our support team via email or chat. Please provide our support team with your account details and so we could review the details of the case. Sincerely, The Slotspalace team.
Again some reason Casino Guru give rate Good reputation place like this. I regret i ever deposit this casino.
Chat support is worst i ever see, i contact them 2 times and first time they speak Italian for me, next time Estonia. Even i say stop talk this way, use my iwn language Finnish or English they continue. And after every answer they dissappear for few minutes. Waiting answer is torture here. Skip this casino. Edit 17.3.2023 I send email to casino support after they respond below and ask me to do it. No answer anything from casino support....
Absolutelly nothing
No winning
Some slot not work at all
Chat speak random language with you
Very slow support
ADD: Casino not respond even after its own comment, below ev
SlotsPalace Casino
Dear Customer, Thank you for taking your time to provide the review. We truly appreciate your feedback. Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive. We kindly invite you to contact our support team via email. Please provide our support team with your account details and so we could review the details of the case. Sincerely, The Slotspalace team.
(also already published on Trustpilot) I became aware of Slotpalace through Bonus.direct. Right away I liked the site very much and I tried my luck with a €20 deposit without a bonus in the casino area....I was hit when I won over €1500 after 2-3 hours...unfortunately Only payments of €500 per day are possible..since it can also be cancelled, I was able to pull myself together for at least one payment, typically gambled away the rest...without having read reviews beforehand, some of which unfortunately turned out badly, crept up on me afterwards an uneasy feeling about the seriousness and chance of payment... But after 5 days processing time, incl. On the weekend in between, I received the transfer of €500 from Slotpalace.. so it was important to me to come clean and share my experience. I had a first class experience with this casino 🌺 💖 💕 because of a scam or something else .. my review, PLEASE NOTE, is real and not fake 🧐
(ebenfalls schon auf Trustpilot veröffentlicht) Durch Bonus.direct wurde ich auf Slotpalace aufmerksam. Auf Anhieb hat mir die Seite super gut gefallen und ich habe mein Glück mit 20€ Einzahlung ohne Bonus im Casinobereich versucht....mich hat der Schlag getroffen, als ich nach 2-3 Stunden über 1500€ schon gewonnen habe..leider sind pro Tag nur Auszahlungen in Höhe von 500€ möglich..da auch stornierbar, habe ich mich für zumindestens eine Auszahlung zusammenreißen können, den Rest typischerweise verzockt...ohne vorher Rezensionen gelesen zu haben, die leider teilweise schlecht ausfallen, beschlich mich im Nachhinein ein ungutes Gefühl bezüglich der Seriosität und Auszahlungschance... Aber nach 5 Tagen Bearbeitungszeit,inkl. Wochenende dazwischen erhielt ich die Überweisung über 500€ seitens Slotpalace.. daher lag es mir am Herzen reinen Tisch zu machen und meine Erfahrung mitzuteilen. Habe eine 1a Erfahrung mit diesem Casino gemacht 🌺 💖 💕 vonwegen scam oder sonst was ..auch meine Rezension, WOHL BEMERKT, ist real und nicht gefakt 🧐
This online casino is absolutely terrible. There are so many glitches, and the customer service is nonexistent. I've been trying to get help and have had no response. The payouts are dismal. I would not recommend this casino to anyone.
They have not accepted my registration and chat support not wanted to help me and investigate issue further so he just ended chat during conversation. Seems very unprofessional and not trusting casino . I was referred by greek casino streamer CheekyGamblers.
This is my conversation in chat:
Hello I try to register from Greece and receive error code 4510 . I was referred by greek casino streamer which is also from Greece. What issue is it?
DonatelloI advise you to use Google Chrome from PC and clean cache and cookies from your device and restart the system.And if you encounter the same difficulty, I recommend that you log in again in Incognito mode (private mode for Apple)
So you accept players from Greece? I used this link to register.
Donatello let me check We have a lot aof playes from Greece
Look at error ( image sent ) I used this link to register
Donatello try to clean C/C C&C
Tried in Incognito mode same issue
Donatello follow all the procedure
Will try other browser please wait Same issue can you contact other department to look into this issue?
Donatello left the chat
Greece is shown in allowed countries but registration not work
Chat support not tried to look into my issue and closed chat.
SlotsPalace Casino
Dear Customer, Thank you for taking your time to provide the review. We truly appreciate your feedback. Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive. We kindly invite you to contact our support team via email or chat so we could review the details of the case. Sincerely, The Slotspalace team.
Cheralot
Unregistered user
• 2 years ago
Wish I can give $0! Stay away from this website. I won over $100 and all of a sudden there is a "disconnection" error and my winnings didn't register. I live in the city with high speed internet. There should be no reason for internet disconnection. I complained to customer service and they did not help at all. STAY AWAY! I just made a $150 mistake. I should have just gone to a real casino! :'(
STAY AWAY!!!!!!!!!!!!!!!!!
Do yourself a favor
SlotsPalace Casino
Dear Customer, Thank you for taking your time to provide the review. We truly appreciate your feedback. Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive. We kindly invite you to contact our support team via email or chat. Please provide our support team with your account details and so we could review the details of the case. Sincerely, The Slotspalace team.
Avoid it like the plague, a site that has difficulty paying, withdrawals blocked for weeks, they create a thousand problems in order not to pay, if you are Italian do not play on this site and it is full of bugs, if you are lucky enough to win they will create problems to pay, and they do not pay. I will activate as soon as possible to make a report to the Amms because it must not appear in the Italian search engines. Stay away from this site.
Evitarlo come la peste, sito che ha difficoltà ha pagare,prelievi bloccati per settimane,creano mille problemi pur di non pagare,se siete Italiani non giocate su questo sito e pieno di bug,se avete la fortuna di vincere creeranno problemi per pagare, e non pagano.Mi attivero quanto prima ad effettuare una segnalazione all Amms perché non deve uscire nei motori di ricerca italiani. State alla larga da sto sito.
SlotsPalace Casino
Dear Customer, Thank you for taking your time to provide the review. We truly appreciate your feedback. Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive. We kindly invite you to contact our support team via email or chat. Please provide our support team with your account details and so we could review the details of the case. Sincerely, The Slotspalace team.
jack9970
Unregistered user
• 3 years ago
These guys are crooks. Spend large and win and they find a way in the fine print to not pay. I literally spent thousands and finally hit a good one and they took the money out of my account. Scumbag slime at this site.
It’s all negative.
SlotsPalace Casino
Dear Customer, Thank you for taking your time to provide the review. We truly appreciate your feedback. Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive. We kindly invite you to contact our support team via email or chat. Please provide our support team with your account details and so we could review the details of the case. Sincerely, The Slotspalace team.
I registered on this site and checked available deposit and withdrawal methods first. Visa was available for both. Thats why i decided to play. I cant use wallets etc for gambling in my country. Now I wanted to request visa withdrawal and i got error message.
After explaining chat operator he assured me that they have ongoing issue with visa and they will be able to process my request via bank transfer via email
KYC email replied that they dont process email requests.
As you can see this site clearly doesnt deserve the rating 7. Please change it accordingly.
SlotsPalace Casino
Dear Customer, Thank you for taking your time to provide the review. We truly appreciate your feedback. Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive. We kindly invite you to contact our support team via email or chat. Please provide our support team with your account details and so we could review the details of the case. Sincerely, The Slotspalace team.
The worst casino I've ever played. You can deposit easily, but withdrawal is almost impossible. Support just lies all time and main words are "soon", "your case is priority for us", "there was some troubles with our payment provider".
Lots of games
Live chat 24/7
All the rest
Almost impossible to withdraw your funds
SlotsPalace Casino
Dear Customer, Thank you for taking your time to provide the review. We truly appreciate your feedback. Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive. We kindly invite you to contact our support team via email or chat. Please provide our support team with your account details and so we could review the details of the case. Sincerely, The Slotspalace team.
Very good company perfect graphics thank you. Earnings payout immediate!!!
Πολύ καλή εταιρία τέλεια γραφικά ευχαριστώ. Αποπληρωμή κερδών άμεση!!!
SlotsPalace Casino
Thank you for choosing us! We couldn’t have achieved this without you.
Safety Index explained
Safety Index of SlotsPalace Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of SlotsPalace Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Very high9.8/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be fair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
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