SlotsPalace Casino Review

The player from Ontario had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The Complaints Team had reached out multiple times for updates but had not received a response from the player. As a result, the complaint was rejected due to lack of communication, though the player retained the option to reopen it in the future.

The player from Greece had won a significant amount but faced issues with the casino's withdrawal limit of €500 per day. After initiating the first withdrawal, the player was still waiting for the funds to be deposited and was not receiving responses to subsequent emails. The Complaints Team had reached out to the casino for clarification on the withdrawal delay and extended the response time for the player. However, due to a lack of communication from the player, the complaint was ultimately rejected.

The player from Spain had won 3,500 euros at Slots Palace but had their account blocked shortly after. They sought information on how to recover their winnings or regain access to their account. The Complaints Team extended the communication period but ultimately had to reject the complaint due to a lack of response from the player.

The player from Brazil encountered issues with the casino blocking a money transfer and requesting that they play games instead. They requested assistance in transferring their funds. The Complaints Team informed the player that they were advised to wait for at least 14 days after requesting a withdrawal before submitting a complaint. After the player indicated that the transfer period had been exceeded and expressed frustration, the complaint was ultimately rejected due to the player's acknowledgment of the waiting period and the lack of further issues.

The player from Greece had made three withdrawal requests of €500 each, with the first request made on August 13. After nearly 20 days, none of the withdrawals had been processed, despite her repeated inquiries to customer support, which assured her that the withdrawals were in the final stage. The issue remained unresolved as the player did not respond to the Complaints Team's inquiries, leading to the rejection of the complaint.

The player from Finland faced issues with two €500 withdrawals made on August 18 and 19, which remained unpaid. Despite having the necessary documents, customer service continued to provide generic responses, claiming payment would occur within three business days, but it had been nearly a week. The issue was resolved as both withdrawals were completed today. The complaint was marked as 'resolved' in our system, and the player was encouraged to reach out for any future issues.

The player from Italy had won money on July 1, 2024, but had not yet received the payout despite the passage of time. After providing the necessary information and communication regarding her withdrawal issue, the casino was contacted for assistance. The issue was resolved, and the player confirmed that the money had arrived. The complaint was marked as 'resolved' in the system.

The player from Greece won €720 and requested two withdrawals (€500 on 19/6 and €220 on 20/6). After that, he did not see any progress, despite contacting casino support multiple times. The player received both withdrawals after 16 days following continual follow-ups via chat and email. The complaint was marked as resolved.

The player from Finland was unable to withdraw their funds of 7353€ from SlotsPalace Casino due to an error code. Their withdrawals had been incorrectly canceled, and despite depositing with the same payment method, they were unable to withdraw due to supposed 'server errors'. Communication with the casino had been unproductive. The Complaints Team contacted the casino, which then agreed to manually process the withdrawal. The player confirmed that the withdrawal was successfully completed, and the complaint was marked as resolved.

The player from Greece reported that his account, which contained 112 euros, had been blocked by the casino without any reason provided. He stated he had played blackjack, his account had been verified, and winnings were accrued without using bonuses. The casino initially did not provide an explanation but later resolved the issue after our intervention. The player confirmed receiving his money, and the complaint was marked as resolved.

The player from the US was facing issues with the payout, where the casino demanded tax payment before transferring winnings. The casino insisted on bitcoin payment, and charged an extra fee of 300 if the player used Visa, making the total fee over 500. Despite the player's account and bank being verified, the casino was not accepting Visa for payment due to various factors outside their control. The player found bitcoin too complicated. We attempted to assist the player by explaining the reasons and suggesting adherence to the casino's instructions. However, due to lack of response from the player, we had to reject the complaint. The player retained the option to reopen this complaint in the future.

The player from Greece had been unable to complete the account verification process with the casino despite having sent the required document several times, which had hindered the withdrawal of the active €500. The player had submitted all necessary documents and had contacted customer service multiple times without receiving a clear explanation. After our intervention, the casino had clarified that they were waiting for a valid proof of address document. The player had provided the necessary document and the casino had confirmed the successful verification of the account. The player had confirmed receipt of his withdrawal, which led to a resolution of the issue.

The player from Germany had reported a loss of €500 from her balance while she was attempting to withdraw. She had also claimed that her balance history had been cleared and the casino had stopped responding to her emails. We had attempted to gather more information to investigate the issue, but the player did not provide the necessary details and stopped responding. We were unable to proceed with the investigation or provide potential solutions due to the lack of information. The complaint had been rejected due to the player's lack of response.

The player from the US had deposited funds into an online casino but had not received their money back after two weeks. The player had also reported unresponsive and rude customer service. We had reached out to the player for more information to understand the situation better and had extended the response time by seven days. However, due to the player's lack of response to our messages and questions, we were unable to further investigate or propose potential solutions. The complaint was therefore rejected.

The player from Greece had experienced delayed withdrawal from an online casino. She had withdrawn amounts of €500 twice and €76. The smallest amount had been paid out promptly, but the two larger amounts had been pending. She had reported unsatisfactory customer service from the casino. However, during the complaint process, she had confirmed that all her winnings had been credited to her account. We had closed the complaint as 'resolved' after her confirmation.

The player from Czech Republic had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. The Complaints Team had advised the player to be patient, as withdrawals could take up to 14 days to process. The delay could have been due to unfinished KYC verification or a high volume of withdrawal requests. However, the player later confirmed that the issue had been resolved and that the delay was due to a bank error. We then marked the complaint as resolved.

The player from Greece had experienced a delayed withdrawal of €500 from Slotspalace casino. The withdrawal request had been made on 17th March, not 24th as initially reported, and the casino had not responded to the player's subsequent enquiries. The player's account verification had failed, but he had sent all necessary documents to the casino via email. He claimed that the winnings were accumulated with real money, without the use of any bonuses. Despite daily communication with the casino, the player had not received a satisfactory explanation for the delay. We had advised the player to wait for 14 days for the withdrawal to be processed, but he found this unacceptable. The player did not respond to our follow-up messages, leading us to reject the complaint due to lack of further information.

The player from Portugal had tried to withdraw 279€ from his total balance but discovered that the request had been canceled and a new one had been made without his approval. The new withdrawal request had been marked as complete, however, the funds were never received. The player had claimed that his winnings were partly made from a bonus that he had active in his account. The casino had explained that the maximum withdrawable amount from this bonus could not exceed x5 of the initial bonus amount, which would be equal to 100 EUR. The player had withdrawn more than this amount, so the active withdrawal was canceled, and the remaining balance was deducted. We had concluded that the casino had acted in accordance with their rules, and the deduction of €469,05 was justified. The player had understood the situation and the complaint had been resolved.

The player from Norway, after losing an amount of over 1 million, had their account banned at SlotsPalace. The player did not report any funds held by the casino. The Complaints Team had explained that they could not penalize the casino for account closure, as casinos reserved the right to restrict or close accounts for any reason. The complaint was rejected as unjustified.

The player from Germany had complained that the online casino's customer service had provided different explanations each time regarding why their two large winnings were not credited. The player had sent numerous emails inquiring about the issue but had not received a response yet. The player insisted he had played using his own money, not bonus funds, and accused the casino of stalling. However, the casino maintained that the player had breached their terms and conditions by delaying game rounds, a strategy that is generally prohibited. After reviewing the evidence provided by the casino, we concluded that the player's complaint was unjustified due to a breach of the casino's terms and conditions. The casino's decision to withhold the player's winnings aligned with their policy.

The player from Turkey had experienced issues with the withdrawal process at SlotsPalace Casino. Despite having won €876 and having a fully verified account, his withdrawal request of €500 had been cancelled three times without clear justification. The player had communicated with the casino through chat and email but received no assistance. The casino later stated that the player's account was not fully verified, which led to the withdrawal issues. The player subsequently provided all necessary documents for verification. After a prolonged process and with the help of the Complaints Team, the player's winnings were finally paid out.

The player from Norway had faced an issue with the disappearance of a significant amount of money from his account while he was playing with bonus money on Slotspalace. Despite numerous emails, the issue had remained unresolved. However, after he raised a complaint with us, the issue was successfully resolved and the player confirmed the return of his bonus money. We then marked the complaint as 'resolved' in our system.

The player from Spain had a pending withdrawal for four days. She had attempted communication with the casino for an explanation, but had been blocked. She also reported that she had been unable to verify her account as the casino's email for document submission was no longer working. Despite our efforts to assist, the player did not respond to our inquiries within the given time frame. As a result, we were unable to investigate further and had to reject the complaint.

The player from Greece had deposited 30€, received a bonus, and had been able to withdraw 500€. Despite having verified the account and transaction history, the casino had closed the player's account and it had remained unclear how much money she would have received. After reviewing the evidence provided by the casino, we found that the player's account had been linked to another person who had previously registered with the casino. Consequently, we had had to reject the player's complaint.

The player from Spain had requested two withdrawals totaling 650€. Despite being told the process would take up to three business days, five business days had passed. The player later received the first withdrawal of €150 and then confirmed receipt of the remaining €500, expressing trust in the casino. As a result, we had marked the complaint as 'resolved'.

The player from Finland claims approximately €1000-€1600 was confiscated because Slots Palace accused him of violating their terms and conditions, a claim he disputes. The accused violation is allegedly stated in paragraph 9.1 of the terms & conditions. The casino has provided us with evidence of collusion, therefore, we have rejected the complaint.

The player from Greece had won 350€ and requested a withdrawal but experienced service inconsistencies. After reaching out to support, the player had received varying information regarding their withdrawal, including that it had been processed and then that it had been canceled. At that time, the player was unable to contact the support team. We had attempted to gain more information from the player to resolve the issue, but due to a lack of response from the player's end, we were unable to investigate further and had to reject the complaint.

The player from Greece had his account blocked, allegedly for being a duplicate, after he had requested two withdrawals totaling 995 euros, while having a pending balance of 1000.14 euros. He had been told earlier that there was no need for account verification. After the closure, his access to live chat support was also restricted. The Complaints Team had attempted to investigate the case and had requested additional information from both the player and the casino. However, due to the player's lack of response, the investigation could not proceed further, and the complaint was ultimately rejected.

The player from Spain lost over 240 euros and decided to withdraw the remaining 300 euros. However, after requesting self-exclusion via email, the casino immediately blocked account access. After eight days of awaiting a promised manual withdrawal and poor communication, the player is worried about the withdrawal. The complaint was closed as the player stopped responding.

The player from Spain has been waiting for more than a week for their withdrawal request to be processed, and now, can't log into the casino due to a connection error. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Greece is struggling to withdraw 500 euros from SlotPalace. Despite completing the identification process, his withdrawal gets cancelled after three days due to a purported provider issue.

The player from Austria won 500 Euro and attempted to withdraw twice. After a week-long verification process and contact with support, the casino abruptly cancelled her account and returned only 80 Euro of her winnings, prompting accusations of fraud. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Spain wants to withdraw their winnings of 1025 euros. However, the casino is requesting extensive verification, including transaction history. The player is experiencing difficulties in uploading these documents onto the website, despite trying recommended solutions. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Spain encountered restrictions on their casino account after winning money using a bonus. The platform has limited their maximum bet to 10 euros, which the live chat representative says cannot be changed. We closed the complaint because the player stopped responding.

The player from Spain has registered with Directorate General for the Regulation of Gambling (DGOJ) However, the casino accepted player’s deposits. We’ve rejected this complaint in our system due to a lack of evidence.

The player from Greece submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Greece has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece was accused of opening multiple accounts in the casino and his account was blocked. The complaint was rejected because the player stopped responding to our messages and questions.

The player's bets were rejected but were not credited back to the player's balance. The casino reviewed the situation and refunded the disputed amount to the player's original payment method. The complaint is resolved.

The player from Switzerland is complaining about the lengthy verification process. Following the communication with both the player and the casino, we have received an evidence that the player managed to lose his balance, therefore we have rejected this complaint.

The player from Finland has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from France has requested a withdrawal more than two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Finland has tried to close the account. Unfortunately, the enquiry was ignored. We rejected the complaint because the player didn't respond to our messages and questions. We’ve reopened this complaint as per the player’s request. Player’s complaint has been resolved successfully.

The player from Greece is not able to withdraw his winnings. After the casino provided us with evidence, we concluded the balance was partially played down by the player. We rejected this case because we believe this issue is not caused by the casino's mistake.

The player from Portugal faced delays in withdrawing 1,500 euros from Neon54 casino, with a total of 4,000 euros in balance. Despite making three withdrawal requests and waiting for nearly two weeks, customer support continuously cited processing delays without any verification requests. The issue was resolved when the player successfully verified his account and received the full amount of 4,000 euros after a lengthy process. The player also mentioned winning an additional 7,000 euros, which he was waiting to collect.

The player from Spain had requested a withdrawal, but it hadn't been credited despite the 3 business days specified in the casino's terms. Multiple emails had been sent, but the response was only to wait. The player confirmed that her account did not require verification and that customer service assured her the withdrawal was in queue. The issue was resolved, and the complaint was marked as closed by the player.

The player from Greece had requested a withdrawal on 23rd December 2023, but it had not been processed in 10 days. The player had reported receiving vague responses from customer support and there had been no need for account verification at that moment. After the player's communication with the Complaints Team and an extension of the resolution timeframe, the player confirmed that the casino had eventually paid him, albeit late. Consequently, the complaint had been marked as resolved.

The player from Greece had experienced withdrawal issues from a casino. The player had initiated three different withdrawals at the end of November, however, one was canceled by the casino without clear reasons. Despite having contacted customer service, the player's issue had remained unresolved. The player had clarified that no further verification was required for their account and had criticized the casino for not adhering to their stated timeframe for withdrawals. After communication with the Complaints Team, the issue was eventually resolved and the player's withdrawals were approved.

The player from Finland had deposited 200€ in hopes of receiving a welcome bonus. However, due to an administrative decision, the bonus had not been activated. Consequently, the player had been unable to withdraw the deposit due to a 1x wagering requirement, which he contested since he hadn't received the promised bonus. We had asked the player if the deposited money had been used and he confirmed it hadn't. We then contacted the casino, suggesting that the deposit should be refunded without requiring wagering. The casino agreed and initiated a refund. The player confirmed receipt of the refund, and we marked the complaint as resolved.

The player from Greece describes their experience with the casino regarding withdrawal issues. They made multiple withdrawal requests but faced cancellations due to a fault in the payment system. The casino provided inconsistent information and suggested manual transfers. The player has received the payment, and the complaint was closed as "resolved".

The player from Australia had his account closed due to failed verification as the name on his bank account and his driver's license didn't match. Eventually, the player was able to prove that the documents belong to him and the issue was resolved.

The player from Portugal requested a €190 withdrawal made two weeks prior, which remained pending despite no verification or bonus game. He consistently received automated responses from customer support regarding the delay, expressing frustration over the lack of concern for his situation. The issue was resolved after the player confirmed that he had received the withdrawal, leading to the complaint being marked as 'resolved' in the system.

The player from Portugal had issues with a €53 crypto deposit made on February 14th that had not arrived at the casino. Despite providing proof of the transaction, customer support had been unhelpful. The issue was resolved as the deposit was credited to his account. The complaint was marked as 'resolved'.

The player from Croatia reported an issue with a deposit made to RTbet via Neteller, where the payment had been successfully processed but the funds had not been credited to his casino account. He sought clarification on the status of his deposit. The issue was resolved after three days, with the missing funds credited to his casino account. The Complaints Team marked the complaint as 'resolved' and appreciated the player's cooperation.

The player from British Columbia expressed frustration with the online casino due to prolonged withdrawal delays of over two weeks, inadequate customer support, and unclear communication regarding the withdrawal process. He felt misled and questioned the professionalism of the casino. The issue was resolved after the player confirmed that the withdrawal request had been processed successfully. The Complaints Team marked the complaint as 'resolved' in their system and appreciated the player's cooperation.

The player from Italy experienced a delay in their withdrawal, which was submitted on January 27, but still showed as under account review with verification in progress. Despite contacting customer support multiple times, the responses remained automated and unhelpful, and the player expressed frustration over the lack of progress after five days. The withdrawal was reported to have been completed on February 5, but the player sought clarification on how the funds would be processed without providing IBAN or BIC/SWIFT details. The issue was marked as resolved after the player confirmed that the payout has been received.

The player from Spain experienced delays with two withdrawals, one of €500 and another of €300, both requested in January. After making continuous daily inquiries via chat, she was advised to contact the casino by email, but had yet to receive a response. The issue was resolved when the two withdrawals were credited to her account. The Complaints Team marked the complaint as 'resolved' and expressed appreciation for her cooperation.

The player from Italy faced a delayed withdrawal process, which was initially promised to take 3 to 5 business days. After submitting a request on 01/26/25, the status remained on "We are reviewing your verification request," despite multiple emails confirming that no additional documents were needed. The player experienced multiple cancellation issues with his withdrawal requests but ultimately managed to receive the withdrawal. The complaint was marked as resolved by the Complaints Team.

The player from Italy had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player reported issues with receiving a crypto withdrawal of 100 euros and expressed frustration over the lack of responses from support. After further investigation, it was confirmed that the player had successfully received their funds using FunID, indicating that the casino had problems with various withdrawal methods, particularly crypto. The complaint had been marked as resolved by the Complaints Team.

The player from Spain faced issues with account verification, which prevented him from withdrawing his funds, causing delays of several days. Unlike his experiences with other sites, where withdrawals were processed within 24 hours, this casino had not resolved his issue. It was confirmed that he finally received his winnings. The complaint was marked as 'resolved' in the system following his cooperation and confirmation.

The player from Greece had been waiting over three weeks for a withdrawal from RTBET after requesting it two weeks prior. Despite having contacted live chat for updates, the responses remained unchanged, urging patience without providing a resolution. The issue was resolved after the player confirmed he received a payout.

The player from Greece had recently become a new player and had requested two withdrawals totaling 800 euros. Concerns arose from reading multiple complaints about non-payment of withdrawals, and the player wondered whether to wait for the payout or be worried, especially since no identification had been requested. The issue was resolved after the player was informed to wait a total of 14 days for processing. Ultimately, the player confirmed that her withdrawals had been credited, and she decided to close her account due to discomfort with the situation. The complaint was marked as 'resolved' in the system.

The player from Greece withdrew 500 euros on 16/8/2024 and another 500 euros the following day, but both transactions remained under review without completion. Despite having an unverified account that did not require verification, he only received automated responses from the casino. After contacting the Complaints Team, the player provided communication evidence, and following further investigation, the winnings were successfully released after 18 days. The issue was marked as resolved, and the player expressed gratitude for the support received.

The player from Hungary had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The issue was resolved when the player received the disputed funds after a waiting period of nearly three weeks. The Complaints Team had facilitated communication with the casino, leading to the successful resolution of the withdrawal issue. The complaint was marked as resolved in the system.

The player from Greece had won €30 and requested a withdrawal before closing his account. He was informed to expect an email with more information, but had not received it yet. The player was concerned about the delay in receiving his winnings. The issue was resolved when he received the payment, and the complaint was marked as 'resolved' by the Complaints Team.

The player from Spain had a pending 500-euro withdrawal that had been delayed for 9 days. Despite repeated communications, the issue remained unresolved, with the casino blaming third parties. The player confirmed that the withdrawal had now been processed, and the complaint was marked as resolved.

The player from Germany had requested a withdrawal of 500 Euros on August 28, 2024, which was supposed to be processed within 5 business days. However, the casino's live chat support was stalling and asking him to wait. After 11 days, the player confirmed that the amount had finally been paid out. The issue was marked as resolved by the Complaints Team following the successful payout.

The player from Greece requested a withdrawal on 24 July, but it had not been processed due to the high volume of withdrawals. Daily chats with the support team provided the same explanation. The Complaints Team advised patience, noting that verification and high withdrawal volumes could cause delays. The player confirmed receipt of the funds after filing the complaint, and the issue was marked as resolved by the Complaints Team.

The player from Greece initially had timely withdrawals, but then experienced delays with repeated instructions to wait and no payouts. The issue was resolved after approximately nine working days, resulting in the successful processing of the withdrawal. The Complaints Team marked the complaint as 'resolved' in their system following the player's confirmation of the payout.

The player from Germany had deposited 20 euros but couldn't play due to errors. Despite following the support's instructions, the issue persisted. The casino then closed the account, citing a duplicate account. The player sought a refund. The casino later agreed to refund the 20 euros to the player. The issue was resolved as the player confirmed receipt of the refund.

The player from Finland had sent all required KYC documents, which had been approved, but the casino refused to complete the verification process. The player could not reach the casino via email or live chat. After the Complaints Team's intervention and communication with the player, the verification process was finally completed by the casino. The issue was resolved, and the player's account was successfully verified.

The player from Finland had won €3,500 and requested a €500 withdrawal. After notifying chat support about a gambling problem, the account was closed, and the winnings were to be processed manually. Despite sending the required documents and multiple emails, the player did not receive any response or funds. The Complaints Team contacted the casino for clarification, and the casino processed the payment successfully. The complaint was then marked as resolved.

The player from Germany deposited real money into RTBET and then faced a delay in withdrawal. The player was also concerned that they had not been asked to verify their identification yet. We advised the player to wait for the standard processing time and cooperate with the casino. The player later confirmed receiving partial payments but faced withdrawal limits. Ultimately, the player received the pending payments and requested to close the complaint as resolved.