Slots of Vegas Casino - Player’s struggling to receive his bonus winnings.

I spent 90.00 on this casino and on my bonus I was hitting very large amounts. I decided to withdraw my money and they not getting back to me about my money. I had spend all kinds of personal information and fear this website is a scam. I have yet to her of my 1500.00

Dear Michael,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Firstly, please allow me to ask you how long ago you have requested a withdrawal? It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Secondly, please could you forward me a link of the specific bonus that you have redeemed? I would like to check promotional terms and conditions.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Bets regards,

Petronela

The bonus was called gemstone250. I plaid 60.00 to get this bonus. 

Thank you very much Michael for providing all the necessary information. I will transfer now your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello, Michael
Please, allow me to ask you a few questions so I can understand what the problem might be caused by. Is there anyone else in your family / friends who could use your casino account? Did you try to communicate this issue with the casino, and if yes, could you forward all relevant communication to me? My email address is yullia.k@casino.guru.  Are you sure you didn’t violate any of the casino’s Bonus or General T&Cs? This could result in the casino confiscating your winnings and even closing your account. I will then contact the casino and ask them to provide us with evidence. I believe I will be able to help you with this case as soon as possible. 

Thank you in advance for your reply.

Well just tried to log into my account and they won't let me nor well it let me reset my password. They also won't let me do live chat unless I deposit money. I am sure Slot of Vegas is 100% a fake website. I check this website every day for deals. I was a paying customer and used REAL money and I got scammed. I have sent 3 emails asking them to that my account is not letting me on. Its funny once I won money my password changes.... Keep in mind I write down all passwords. This is a company that is scamming players. 

I have sent many of emails. Asking why I can't get back in my account. They have failed to respond. When I am resetting my password it comes threw my email and says I done it correctly but once I go to log in it refuses. This website is scamming players. I will never do online gaming again after this. They have not responded to my withdrawal of 1500.00. 

Hi Michael, 
I will contact the casino and ask for evidence that would explain why you can't log in to your account. I believe I will help you with this case and I will do my best to do so as soon as possible. Thank you for providing all the necessary information.

We would like to ask the Slots of Vegas Casino to reply to this complaint. 

We would like to ask the Slots of Vegas Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may affect its rating.

I tried everything to get in contact. My account is still locked even after following the steps it sends me in my email. I truly think this company is a scam. Ty guys for trying to help. 

Dear Michael,
Is it possible that someone from your family used your computer to register at the casino with the same login?
Thank you in advance for your reply.

Dear Michael,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Okay?

Hello,

Is it possible that someone from your family used your computer to register at the casino with the same login?

Thank you in advance to reply.

Dear Michael,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.