Slotpot Casino Review

The player from Finland had been facing issues with his account verification and withdrawal process at an online casino. Despite having sent his documents for account verification over a month ago, the casino had not verified his account. Moreover, his €1,500 withdrawal request had been pending for over two months. The player also claimed that the casino had been ignoring his messages. Our Complaints Team had attempted to contact the casino multiple times to resolve the issue but received no response. Since the casino was operating without a valid license and did not refer to any Alternative Dispute Resolution (ADR) service, there was no gaming authority to turn to. Thus, we marked the complaint as 'unresolved'. We advised the player to choose casinos based on their reviews and ratings in the future to avoid similar situations.

The player from Romania had requested a withdrawal after wagering a deposit, and it remained in process for 13 days. The player hadn't made any previous withdrawals and the winnings were accumulated with a deposit bonus. Despite the casino initially not responding to the complaint, after our intervention, the player confirmed that he had received his withdrawal after nearly a month. We then marked the complaint as 'resolved'.

The player from the United Kingdom had two pending withdrawals, one for 2,000 euros and the other for 2,500 euros, which had remained unprocessed for 2 weeks and 5 days respectively. The casino had not responded to his inquiries about these withdrawals. These were not his first withdrawals, as previous ones had been processed with some delay. The player's account had been verified in mid-November, and he had had no contact with the casino since December 12. Despite our attempts to engage the casino in resolving this issue, they had not responded. We had marked the complaint as 'unresolved'. We had recommended the player to contact the Curaçao Interactive Licensing Authority, as the casino claimed to be licensed by them.

The player from Portugal submitted documents for account verification in November and has still received no update. They are unable to make a withdrawal and always receive the same automated response from the casino. After contacting casino and their affiliates we still weren't able to get a response.

The player from The Netherlands had their account suspended at Casino Slotpot after questioning the prolonged deposit process. Despite the casino receiving their 100 Euro deposit, their account remains closed. After contacting casino and their affiliates we still weren't able to get a response. We have rejected the complaint per the player's request.

The player from Sweden was frustrated with the lengthy verification process that had delayed his withdrawal of winnings. Despite having submitted all necessary documents, his account had not been verified after over three days. The player's account was eventually verified, but his withdrawal request was repeatedly cancelled. The casino had ceased communication with the player, leading him to contact his bank for a chargeback. This resulted in the casino suspending his account, citing the attempted chargeback as a breach of terms. We had explained to the player that chargebacks are generally seen as fraudulent by casinos, and as such, we were unable to resolve the complaint in his favor.