HomeComplaintsSlotland Casino - Player is enquiring about country restriction.

Slotland Casino - Player is enquiring about country restriction.

Amount: ??

Slotland Casino
Safety Index:High
Submitted: 18 Jul 2020 | Case closed : 03 Aug 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from United States is enquiring information regarding country restrictions. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago

Not available in state of Kentucky as stated https://casino.guru/slotland-online-casino-review

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3 years ago

Dear Krystal,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. I have checked our review, and players from Kentucky are allowed in the Slotland Casino:

file

Additionally, I have checked terms and conditions, and I didn’t find Kentucky (KY) listed between restricted countries https://www.slotland.eu/en/terms-and-conditions:

„Slotland reserves the right to exclude anybody from receiving newsletters, participating in promotions, or owning an account at Slotland. Please note, players residing in these countries cannot join Slotland: BY, CN, CZ, FR, ID, IN, KZ, LT, LV, MY, PT, RU, SK, TR, TW, UA, UK and VN. We reserve the right to request proof of residence and identity before processing any transactions."

Could you please advise if you have experienced any difficulties registering an account?

Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Petronela

 

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3 years ago

Dear Krystal,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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