Simsino Casino Review

The player from Germany used a Non-Sticky-Bonus at Simsino and won €1860. Upon request for withdrawal, the casino declined the request citing the usage of bonus money on prohibited games. The casino removed all the winnings, leaving only the initial deposit of €105.

The player from Germany had used a bonus at Simsino and claimed to have played with real money first, leaving the bonus untouched. However, after attempting to withdraw their winnings, the casino had claimed they broke the rules by playing prohibited games with bonus funds. The player disputed this, as they hadn't used the bonus, which was confirmed when the unused bonus was deducted from their withdrawal. Despite our attempts to communicate with the casino, we received no response. We marked the complaint as 'unresolved' due to the lack of cooperation from the casino. We had advised the player to contact the Kahnawake Gaming Commission for further assistance.

The player from Austria had reported an issue with Simsino Casino regarding a 100% no-wagering bonus that hadn't been credited to his account after he had made a play. Despite having reached out to the casino's support, the issue had remained unresolved. The player had been informed that he wouldn't receive the €20 bonus since he had already played with his real money. This had been his 3rd or 4th deposit with the casino. As a resolution, we had suggested the player to ask the casino for an alternative bonus as compensation. However, the casino did not offer any compensation. Consequently, we had to close the complaint due to lack of recourse.

The player from Canada is facing difficulties in withdrawing €270 from Simsino Casino, citing accidental bonus buys. The player claims that these buys didn't affect the gameplay, but the casino has declined the withdrawal on the grounds of violating the Terms & Conditions. The complaints team tried to contact the casino for more information, but as there was no response the complaint was closed as 'unresolved' and the player was recommended to contact the relevant regulator.

The player from Ireland had won €200 from free spins but had €150 confiscated due to a maximum winnings limit of €50 on free spins. The player contested that the winnings came from subsequent play using the earnings from the free spins, and thus, should not have been capped. We had tried to investigate the issue by reaching out to the casino, but received no response. As a result, the complaint was classified as 'unresolved'. The player had been advised to file an official complaint with the casino's licensing authority.

The player from Norway had been accused of breaching the maximum allowed bet. After the player had submitted his complaint, we requested additional information including game history and any relevant communication with the casino. However, the player had only been able to provide screenshots, which were not sufficient for our review. We had invited the casino to join the conversation and provide evidence to substantiate their claims, but they did not respond. As a result, we were unable to continue resolving the complaint and had to close it as 'unresolved'.

The player from Germany had used a no-wagering requirement bonus at Simsino Casino and had won. After the player requested a withdrawal, the casino accused them of bonus abuse and cancelled the withdrawal. The player insisted that no prohibited games had been played. After we collected the necessary information, we reached out to Simsino Casino for their side of the story. Despite multiple attempts, the casino did not respond. Given the lack of cooperation from the casino, we marked the complaint as 'unresolved', which could negatively affect the casino's rating. We advised the player to contact the Kahnawake Gaming Authority for further assistance.

The player from the Netherlands, after verifying his account and making several deposits, requested a withdrawal of €350,00 which hasn't been received yet. Following document verification, he was blocked from accessing his account with no given explanation. Even though the player hadn't confirmed receipt of the payment, based on their last update, we believe that the case was resolved.

The player from Germany was accused of breaking the T&Cs by playing a restricted game while completing bonus wagering. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.