SapphireBet Casino - Player wishes to close her casino account.

Hi

I have requested from the above casino to close my account and they say that The company does not provide such a service.

Please tell them to close my account as all other online casinos and as resposible gaming rules.

I am addicted and i must close all my accounts.

Thank you

Dear Marianthi,

Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services. Please check the following link: https://sapphirebet.com/en/faqs/:

"I WANT TO CLOSE MY ACCOUNT. WHAT SHOULD I DO?

We are very sorry that you have made the decision to close your account. In order to deactivate your account, we ask you to contact our support service via email at support@sapphirebet.com. Do not forget to precise the reason of deactivation."

Personally, I would recommend sending an email including all the relevant information. In this way you’ll have a proof of such an action.

Please, let me know if you need any assistance and keep me updated. 

Thank you in advance for your reply.

Best regards,

Petronela

Dear Marianthi,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.