The player from Spain finds his account blocked the day after making a €200 deposit, which appears to be associated with fake customer codes for clothing purchases rather than gambling. He suspects the block is related to the casino's illegal operations in Spain.
SambaSlots Casino - Player’s account has been closed unexpectedly.
Amount: €200
SambaSlots Casino
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6.9
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Case summary
5 hours ago
Public
Public
22 hours ago
Translation
I register at the casino and make a deposit of €200 (when I check my statement I realize they use fake customer codes for clothing purchases, not gambling).
The next day, when I tried to log in to play, I was told it had been blocked by an internal decision. (Attached screenshot)
Perhaps it's because they operate illegally in Spain, without a license, using false client codes to evade controls and taxes.
Automatic translation:
Public
Public
6 hours ago
Hello Curritokira,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SambaSlots Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if you are self-excluded in any casino related to SambaSlots?
- Did the casino mention anything about the refund of your money?
- Do you still have any real money balance on your casino account?
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
