Royal Vegas Casino Review

The player used a bonus in a different casino from same group which violated casino's terms and conditions. The player's bonus and winnings were confiscated and the casino did not react to this complaint in any way.

The player deposited 15 EUR in order to play Evolution games, however, they did not find the Evolution lobby and requested a refund. The casino closed player's account and refused to refund the money due to too low amount.

The player complained about unpaid withdrawal requests after weeks of waiting. There was an issue with player's payment method but it was corrected, however, no payment was ever received. The casino didn't react to this complaint.

The player complained about a withdrawal request he'd made several weeks before and had no clear answer as to why it was taking so long. A withdrawal request he made in the meantime was already received, but still no news about the sooner one. There was no reaction to this complaint.

A player from Canada requested a withdrawal of 11000 CAD and waited for over two weeks before making this complaint. The player said this was not his first withdrawal and that his account had been verified, however, he had no information or updates about his pending withdrawal. He said that the casino accused him of unjustified self exclusion, and even though it was clarified, the payment his withdrawal was still pending. There was no reaction to this complaint.

The player 'VANNAMAC191,' from Ireland, had been verified for a long time but his withdrawal request still wasn't quickly processed. He said that later, the casino accused the player of requesting chargebacks and confiscated his funds. In the end, they said they didn't need to give a reason. The casino went back and forth about the explanation of what really happened. There was no reaction to this complaint.

The player complained about confiscated winnings. He played at this casino for the first time and managed to win from a bonus play but the casino used a rule from promotion terms which say 'In the event that the Casino believes you are abusing or attempting to abuse a bonus or other promotion, or you are likely to benefit through abuse or lack of good faith from a gambling policy adopted by Us, the Casino Group may at its sole discretion, deny, withhold or withdraw from you any bonus or promotion, or rescind any policy either temporarily or permanently, or terminate your access to the Services and/or block your account. In such circumstances, the Casino shall be under no obligation to refund to you any funds that may be in your accounts other than your original deposit amounts.' The player mentioned that he had played and took bonuses in other casinos from this group previously. His deposit was returned to him but the casino didn't provide any statement about this issue.

The player said he had transferred $50 to his account via InstaDebit, got a receipt about a successful transfer but the amount was never credited to his casino account. He notified the casino about this issue but didn't get any reply. No more updates since then.

The player complained that after he had made a withdrawal request the casino kept promising him some processing timeframes and even some documents in an email attachment. However, the promised documents couldn't be viewed and the communication with the casino ceased. No more updates since then.

The player complained that despite having provided all the necessary documents the casino had sent her only partial amount of the remaining balance before closing her account and she got blocked from the live chat. No reaction from the casino.

First, the player used their InstaDebit card to receive their winnings, but the casino told them it was invalid. They then opened an iDebit account but the casino told them the same thing once again, that it was invalid for a withdrawal. There's no further information available ever since.

Even though the player sent all the documents for their account verification, it remained blocked. They also mentioned that they liked playing at the casino and would like the issue to get resolved. The casino asked for their account number so they could run a more thorough investigation. No update is available ever since.

Before the player opened his account, he contacted the casino to make sure that he didn't have an open account with them already. The casino said that he didn't so he made about 3 deposits, played, and won. He then requested a withdrawal of £1,000 and sent all the documents needed for his account verification. A few days later, the casino accused the player of multiple account holdings and refused to pay out his winnings, but he claimed that he checked with them before he started playing there. The casino said that they have proof of their accusations and won't pay him any money. No other information is available ever since then.

The player requested a withdrawal of $13,000 and submitted all the documents that were needed for their account verification. About two weeks later, the request was still pending. There is no further information and the complaint remains unsolved.

After the player wasn't able to log into their account, they contacted the casino for help and they informed them that the players from India were no longer allowed to play. The issue was that the player still had incomplete wagering from the bonus and was close to fulfilling them. The support instructed them to clear history and cookies on chrome browser but when the player tried it, it still did not work. They even tried to use the downloaded version of the casino but still, no luck. There was no reaction from the casino and the complaint was left unsolved.

The player used her friend's credit card to make a deposit and since it was against the rules, her winnings were confiscated and the deposit was returned back to that specific card. Later on, she told the casino she would take this matter to the MGA and after that, the casino stopped communicating with her. No other information is available.

The player from New Zealand had their account permanently closed. The casino has closed a different account of the same player in the past. We closed the complaint as ‘unresolved’ because the resolution between the player and the casino had failed and the player has contacted the licensing authority. After contacting the player about the ruling of the licesing authority we learnt that the player has been paid in full.

A player from Chile had experienced difficulties with withdrawing his winnings from an online casino, as there were limited options available. Despite his account having been verified, he had been unable to contact the casino for assistance. However, the issue was eventually resolved when he used Skrill for the transaction. Although he did not receive the full amount, presumably due to withdrawal charges, he had expressed satisfaction with the resolution. We have since marked the complaint as resolved.

The player from Jamaica had experienced difficulty withdrawing his winnings from JackpotCity Casino via wire transfer for over a month due to an 'Invalid Payment Method' error. The player had received conflicting messages from the casino's support team. He eventually successfully received his funds in his Payz account and requested to close the complaint.

A Malta player is struggling to withdraw his winnings due to ongoing verification. Despite sending numerous proofs of address and a physical visit to the casino offices, the casino hasn't completed account verification. The player confirmed the issue was resolved.

The player from Italy requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Canada had encountered issues with an online casino after winning $3500. His withdrawal process had been halted due to problems with his documents. Despite multiple requests to update his address, the casino had failed to do so. His account had been temporarily locked due to 'concerning statements', jeopardizing his withdrawal. After a series of back and forth communication with the casino, the player learned that his account had been put on a minimum six-month self-exclusion due to these statements. However, the player had provided all necessary documents for verification and had continuously inquired about his withdrawal status. Eventually, the casino approved the withdrawal, citing a technical glitch that had prevented email communication between both parties. The player confirmed receiving his winnings, and the issue had been successfully resolved.

The player from Mexico had been unable to withdraw $2500 from the casino. Despite having submitted the requested documents, the money had been returned to the casino account. When he logged in recently, the player had found only 1000 pesos left in the account. The casino's customer service had not provided an explanation. However, the issue had been later resolved successfully, with the player confirming receipt of his money.

The player from Ontario requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.