The player from Chile made a deposit of 30,000 CLP in the casino. Unfortunately, the money have not been credited to her account yet. Since the player did not respond to our questions and comments, we had to reject the complaint.

The player from British Columbia is experiencing difficulties withdrawing his winnings due to ongoing verification. The complaint was rejected because the player didn't respond to our messages and questions.

The player got self-excluded in a sister casino, and later created, deposited 2.500 USD, and played in this casino. His account got immediately blocked, but the deposit had already been deducted He's been waiting for it's refund for a month. No more updates about this case.

Player ''RVRM0070922191'', made 2 withdrawals of USD 200 and USD 300. He received the first withdrawal, however, the casino requested further documentation for the second withdrawal. Player claims that he'd provided all requested documents and the casino told him that they'd send him a new email address and user name in order to withdraw funds, but it never happened. No information since then.

The player used a bonus in a different casino from same group which violated casino's terms and conditions. The player's bonus and winnings were confiscated and the casino did not react to this complaint in any way.

The player deposited 15 EUR in order to play Evolution games, however, they did not find the Evolution lobby and requested a refund. The casino closed player's account and refused to refund the money due to too low amount.

The player complained about unpaid withdrawal requests after weeks of waiting. There was an issue with player's payment method but it was corrected, however, no payment was ever received. The casino didn't react to this complaint.

The player complained about a withdrawal request he'd made several weeks before and had no clear answer as to why it was taking so long. A withdrawal request he made in the meantime was already received, but still no news about the sooner one. There was no reaction to this complaint.

A player from Canada requested a withdrawal of 11000 CAD and waited for over two weeks before making this complaint. The player said this was not his first withdrawal and that his account had been verified, however, he had no information or updates about his pending withdrawal. He said that the casino accused him of unjustified self exclusion, and even though it was clarified, the payment his withdrawal was still pending. There was no reaction to this complaint.

The player 'VANNAMAC191,' from Ireland, had been verified for a long time but his withdrawal request still wasn't quickly processed. He said that later, the casino accused the player of requesting chargebacks and confiscated his funds. In the end, they said they didn't need to give a reason. The casino went back and forth about the explanation of what really happened. There was no reaction to this complaint.

The player complained about confiscated winnings. He played at this casino for the first time and managed to win from a bonus play but the casino used a rule from promotion terms which say 'In the event that the Casino believes you are abusing or attempting to abuse a bonus or other promotion, or you are likely to benefit through abuse or lack of good faith from a gambling policy adopted by Us, the Casino Group may at its sole discretion, deny, withhold or withdraw from you any bonus or promotion, or rescind any policy either temporarily or permanently, or terminate your access to the Services and/or block your account. In such circumstances, the Casino shall be under no obligation to refund to you any funds that may be in your accounts other than your original deposit amounts.' The player mentioned that he had played and took bonuses in other casinos from this group previously. His deposit was returned to him but the casino didn't provide any statement about this issue.

The player said he had transferred $50 to his account via InstaDebit, got a receipt about a successful transfer but the amount was never credited to his casino account. He notified the casino about this issue but didn't get any reply. No more updates since then.

The player complained that after he had made a withdrawal request the casino kept promising him some processing timeframes and even some documents in an email attachment. However, the promised documents couldn't be viewed and the communication with the casino ceased. No more updates since then.

The player complained that despite having provided all the necessary documents the casino had sent her only partial amount of the remaining balance before closing her account and she got blocked from the live chat. No reaction from the casino.

First, the player used their InstaDebit card to receive their winnings, but the casino told them it was invalid. They then opened an iDebit account but the casino told them the same thing once again, that it was invalid for a withdrawal. There's no further information available ever since.

Even though the player sent all the documents for their account verification, it remained blocked. They also mentioned that they liked playing at the casino and would like the issue to get resolved. The casino asked for their account number so they could run a more thorough investigation. No update is available ever since.

Before the player opened his account, he contacted the casino to make sure that he didn't have an open account with them already. The casino said that he didn't so he made about 3 deposits, played, and won. He then requested a withdrawal of £1,000 and sent all the documents needed for his account verification. A few days later, the casino accused the player of multiple account holdings and refused to pay out his winnings, but he claimed that he checked with them before he started playing there. The casino said that they have proof of their accusations and won't pay him any money. No other information is available ever since then.

A few days after the player requested a withdrawal, their account was blocked due to an accusation of suspicious activity on their account. The player asked the casino for an explanation but received none. No other details are available.

After the player wasn't able to log into their account, they contacted the casino for help and they informed them that the players from India were no longer allowed to play. The issue was that the player still had incomplete wagering from the bonus and was close to fulfilling them. The support instructed them to clear history and cookies on chrome browser but when the player tried it, it still did not work. They even tried to use the downloaded version of the casino but still, no luck. There was no reaction from the casino and the complaint was left unsolved.

The player used her friend's credit card to make a deposit and since it was against the rules, her winnings were confiscated and the deposit was returned back to that specific card. Later on, she told the casino she would take this matter to the MGA and after that, the casino stopped communicating with her. No other information is available.

The player from Canada had been waiting for three weeks to withdraw funds after providing all necessary verification documents and receiving confirmation of account verification. Despite submitting information about wallet ownership and the origin of funds, he had not received any responses from the casino's support channels. The issue was resolved after the player received his full payment. The complaint was then marked as 'resolved' in the system.

The player from New Zealand had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The issue was resolved after the player confirmed receiving the payment following the Complaints Team's intervention. The team had ensured that all necessary verifications were completed and communicated with the casino on her behalf. The complaint was marked as 'resolved' in the system.

The player from Mexico had been unable to withdraw $2500 from the casino. Despite having submitted the requested documents, the money had been returned to the casino account. When he logged in recently, the player had found only 1000 pesos left in the account. The casino's customer service had not provided an explanation. However, the issue had been later resolved successfully, with the player confirming receipt of his money.

The player from Ontario requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Portugal had won a tournament with a promised bonus of 400 euros but had the bonus canceled due to a withdrawal made the night before the tournament finished. The casino stated that according to their policies, the withdrawal invalidated the bonus rights, even though this rule was not clearly communicated. The player felt unfairly treated and questioned the legality of the casino's actions. The issue was resolved when the casino agreed to award the player the leaderboard prize/bonus after further review of her case. The player confirmed receipt of the bonus and expressed gratitude for the assistance provided.

The player from Japan had been unable to withdraw funds for over a month despite an approved KYC. After the player reached out to us, we asked for more details to better understand the situation. The player provided the necessary information and we invited the casino's representatives to join the discussion. Despite no direct response from the casino, the player later confirmed that the withdrawal had been successful. The issue had been resolved without any clear intervention from the casino's side.

The player from Mexico had reported that her deposit of $1000 MXN, made on April 27th, had not been credited to her online casino account. She had contacted the casino's customer support and had provided payment receipts, but had received no response. The player's account had subsequently been blocked for alleged verification issues, despite her having verified it previously. After she resubmitted her documents for verification and repeatedly insisted on a resolution, the deposit had eventually been reflected in her account and her access had been restored. The issue had been resolved successfully and the complaint had been marked as 'resolved' by the Complaints Team.

The player from Spain had reported a €300 withdrawal delay due to an email from Betway stating that her account had been blocked because of access from a restricted country. Despite this, the player was still able to access her account, and the payment status showed as 'sent'. After our team had advised her to wait for at least 14 days after requesting the withdrawal and to cooperate fully with the casino, the player confirmed that she had received the payment and her account was functioning properly. Consequently, we had marked the complaint as 'resolved'.

The player from South Africa had deposited R1000 into her Betway account but didn't receive the promised 100% deposit match bonus. Despite multiple inquiries and assurances from customer support about a 24-hour resolution time, the problem had persisted. The player had communicated with the casino daily since registering, only to be told each time that the issue was being escalated. She played her deposited funds without the bonus, as the bonus had not been credited. However, after another call to the casino, the player had received her sign-up 100% deposit match bonus eight days after registration. The player confirmed the issue had been resolved, and we had closed the complaint accordingly.

The player from Spain had had issues withdrawing his winnings. After successfully depositing through Visa, he had been informed that he couldn't withdraw via the same method due to a supposed card problem. He updated his withdrawal method to a bank account and had been awaiting a response. The player had previously had two successful withdrawals and had recently requested another withdrawal to his bank account. The player reported that he had received his withdrawal of 1455 euros and the issue had been successfully resolved. We had marked the complaint as 'resolved' in our system.

The player from South Africa has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from India made a deposit more than a month before submitting this complaint. Unfortunately, the money has not been credited to his account. After the player submitted the complaint, he visited his bank and found out that the deposit was returned to his account. Therefore, we closed the complaint as resolved.

The player from New Zealand is experiencing difficulties withdrawing her funds due to limited availability of payment methods. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from India has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from India has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Spain is struggling to receive her withdrawal. She requested a withdrawal 3 months ago. She hasn’t received the withdrawal and the casino closed her account without explanation. The complaint was resolved after the casino paid out the player.

The player from India has deposited money into casino account, but the funds seem to be lost. Shortly after the complaint was submitted, the lost amount was creddited to the player's account and the complaint is resolved.

The player from New Zealand faced challenges with his withdrawal process after being verified. His withdrawal had initially been processed but was returned to his account, and he claimed he could not use the same bank details. Despite providing the required documentation, he continued to experience delays and requests for information that had already been submitted. The issue was resolved when the player confirmed that he had received his winnings, despite previous claims from the casino regarding his bank account's ability to accept swift payments.

The player from British Columbia withdrew $4,250 but initially only received $1,250. After verifying his account, he was promised the remainder within 24-48 hours; however, as of the 10th, he still had not received the funds despite multiple follow-ups, and he felt misled by support. The issue was resolved as the player ultimately received the full amount owed. The Complaints Team marked the case as 'resolved' after receiving player's confirmation.

The player from Quebec had experienced account locking and was unable to withdraw a $3000 deposit due to a previously closed account with the casino. Despite providing all necessary documents and receiving confirmation of approval, the refund had not been processed for over two weeks. After further communication with the casino, it was confirmed that the necessary information was eventually provided, leading to the successful processing of the refund. The complaint was then marked as resolved.

The player from Chile had deposited $6000 pesos on June 13th using a promotion, but the money did not appear in her casino account despite being deducted from her bank account. Numerous emails to the casino's support team went unanswered. The issue was eventually resolved when the casino credited her deposit. The complaint was marked as 'resolved' by us.

A player from Chile had experienced difficulties with withdrawing his winnings from an online casino, as there were limited options available. Despite his account having been verified, he had been unable to contact the casino for assistance. However, the issue was eventually resolved when he used Skrill for the transaction. Although he did not receive the full amount, presumably due to withdrawal charges, he had expressed satisfaction with the resolution. We have since marked the complaint as resolved.

The player from Jamaica had experienced difficulty withdrawing his winnings from JackpotCity Casino via wire transfer for over a month due to an 'Invalid Payment Method' error. The player had received conflicting messages from the casino's support team. He eventually successfully received his funds in his Payz account and requested to close the complaint.

A Malta player is struggling to withdraw his winnings due to ongoing verification. Despite sending numerous proofs of address and a physical visit to the casino offices, the casino hasn't completed account verification. The player confirmed the issue was resolved.

The player from Italy requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from New Zealand had their account permanently closed. The casino has closed a different account of the same player in the past. We closed the complaint as ‘unresolved’ because the resolution between the player and the casino had failed and the player has contacted the licensing authority. After contacting the player about the ruling of the licesing authority we learnt that the player has been paid in full.