Royal Reels Casino - Player is experiencing delays in processing his withdrawal.

Made withdrawal request on Saturday 20/01/2024 although it states completed on their end I’m still yet to receive any of my winnings. Attempted to speak to casino via live chat ( we is pretty much Non EXISTENT). I was originally told the money COULD take up to 3-5 business days, as that timeframe has been and gone now they state it will take 7 business days to receive the money. STILL WAITING NOW FOR $700 confirmation / reference number of payment.

Dear trentnmcminn,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Thanks for your response Veronika I will update my post after 14days.

I also have a $600 withdrawal request on platform the pokies.net I was told by a friend they are affiliated with Royal Reels however I can’t see anything on my account regarding that withdrawal nor can I get on to live chat. I’ve withdrawn many times from the pokies.net never been a problem until now it’s been 6 or 7 days can’t be sure in the exact date as I can’t see it in my account.

kind regards

Trent M.

Thanks. Will post update when I have one.

cheers

Trent

Dear Trent,

have you received your winnings yet? Kindly keep me informed. Thank you.

Dear trentnmcminn,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.