The player from Latvia had made a deposit from his crypto wallet but received an email about a deposit error after confirmation. He contacted the support team, who requested more proof, leading him to believe he was being scammed, prompting him to report the issue to Binance's scam sector. The issue was resolved, and the player confirmed that everything was now okay. The complaint was marked as 'resolved' in the system.
Rollino Casino - Player faces deposit issues and suspects scam.
Resolved
Our verdict
Case closed
Amount: €50
Rollino Casino
Safety Index:Very lowCase summary
Discussion
Public
Public
7 months ago
Hey. I maked deposit from me crypto wallet. when i send it and got conformation about succes of withdraw... i recived e-mail from cassino that had deposit error! I write to support team they was friendly but after momment when all prof was showed they asked more prof... sou i understand this is scam! i also report to binance scam sector!
Public
Public
7 months ago
Dear master0836907777,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with depositing into your Rollino account.
- Could you clarify if you have tried contacting your payment processor regarding this issue?
- Was it your first deposit in this casino?
- Please could you forward any relevant communication with the casino and payment provider to [email protected]?
I hope we will be able to help you to resolve this issue as soon as possible.
Looking forward to hearing from you.
Best regards,
Natalia
Public
Public
7 months ago
Dear master0836907777,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Natalia
Casino.Guru
