Rollbit Casino - Player requests self-exclusion and refund.

Scam site. I get spammed with advertising from them. I have a gambling addiction. Again I get duped by these thieves. Slots aren’t fair at all. RTP lies and dead buys every single time. Id like to get refunded and be excluded from this literal scam. They are aware of all this.

Hello Tcet1997,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Regarding your addiction - did you ever request a self-exclusion from the casino or contacted them regarding your problem?

Best regards,

Nick

Dear Tcet1997,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.