Name: RocketPlay Casino Review
Item: RocketPlay Casino
Rating: 9.8
Author: Ayberk Ayan

OverviewSafety and fairnessGamesBonusesPaymentsCustomer supportUser reviewsDiscussion

Come see why RocketPlay Casino sits among the best casinos we've rated. From sign-up to cash-out, we put RocketPlay Casino through its paces.

Doesn't accept players from Ohio

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Pros and cons

Winner of 'The Fairest Bonus Policy' and 'Voice of the People' in Casino Guru Awards 2023
The casino is Bitcoin-friendly
Tournaments available
Live chat support is available 24/7
Various responsible gaming options available
Massive selection of games including wide variety of live dealer games, progressive jackpot slots

For withdrawal 15000 Euro or more, casino has the right to divide it into monthly installments up to 15000 Euro

Casino screenshots

RocketPlay Casino Review

First impressions at RocketPlay Casino are hard to ignore, but we were more interested in what comes next. In this review, our independent team digs into the areas that matter most, including licensing, terms, complaint history, customer support, and the casino’s overall approach to fairness and transparency. We’ll give you a clear, practical overview of what RocketPlay Casino offers and where players may want to take a closer look.

We also cover the broader experience of using the site, including games and payments, ease of use, and overall reliability. By focusing on the details that shape trust and usability, this review gives you a clearer picture of what to expect beyond the welcome page.

Fairness and safety of RocketPlay Casino

We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, its T&Cs, complaints from the players, blacklists, and many others.

In our RocketPlay Casino review, we carefully went through and inspected the Terms and Conditions of RocketPlay Casino. To our knowledge, there are no rules or clauses that could be considered unfair or predatory. This is a great sign, as any such rules could potentially be used against players to justify not paying out winnings to them.

RocketPlay Casino is a very big online casino based on our estimates or collected information. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.

As far as we know, no relevant casino blacklists include RocketPlay Casino. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.

All in all, when combined with other factors that come into play in our review, RocketPlay Casino has landed a Very high Safety Index of 9.8. This makes it a great option for most players who are looking for an online casino that creates a fair environment for their customers.

RocketPlay Casino T&Cs reviewed

Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.

We did not find any unfair or predatory rules in the Terms and Conditions of RocketPlay Casino during our review.

Player complaints regarding RocketPlay Casino

Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.

We have found no relevant complaints about this casino.

RocketPlay Casino user feedback and reviews

Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.

RocketPlay Casino has a Great User feedback score based on the 122 user reviews in our database. The reviews are available on this page in the User reviews section.

Note: Remember that user reviews might not be the most accurate representation of the casino's quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino's reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.

RocketPlay Casino company data and licenses

RocketPlay Casino is owned by Scores55 Tech B.V. and has estimated annual revenues higher than $20,000,000. This makes it a big online casino according to our classification.

RocketPlay Casino has a gambling license issued by Curaçao Gaming Authority in Curaçao.

Win and withdrawal limits, payment options

RocketPlay Casino accepts deposits via 17 payment methods. This includes: Skrill, Neteller, PaysafeCard, Mastercard, VISA, Bitcoin (BTC), Bank transfer, ApplePay, Litecoin (LTC), Dogecoin (DOGE), Bitcoin Cash (BCH), Ethereum (ETH), MiFinity, Tether (USDT), Jetonbank, MuchBetter, Interac.

Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.

Withdrawal limits	Win limits
EUR 5,000 per week	No win limit
EUR 20,000 per month
USD 5,000 per week
USD 20,000 per month
NOK 55,000 per week
NOK 230,000 per month
CAD 8,000 per week
CAD 32,000 per month
AUD 9,000 per week
AUD 35,000 per month
NZD 9,000 per week
NZD 38,000 per month

Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

Languages and customer support options

When reviewing online casinos, we collect information about their customer support and language options. You can find languages available at RocketPlay Casino in the table below.

Language	Website	Customer support	Live chat
English			24/7
German			24/7
Italian			24/7
French			24/7
Norwegian			24/7

During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at RocketPlay Casino, account management, withdrawal process, etc. Based on the test we have conducted, we have rated the customer support of RocketPlay Casino as good.

RocketPlay Casino slots and casino games

RocketPlay Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Games from 108 casino game providers are available. This includes NetEnt, Novomatic, Nolimit City, Playtech, TaDa Gaming, Play'n GO, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, Amatic, ELK Studios, Ezugi, Push Gaming, BGaming, Endorphina, Habanero, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, Dream Play, Belatra Games, MrSlotty, Relax Gaming, Betgames, Bullshark Games, Lucky Games, Fantasma Games, Turbo Games, Platipus, Lucky Streak, Amigo Gaming, Wildcat Gaming, Mancala Gaming, NetGaming, Galaxsys, Flatdog, Religa, Reevo, Enjoy Gaming, Mascot Gaming, Amusnet, PG Soft (Pocket Games Soft), Slot Factory, Comtrade Gaming, Max Win Gaming, Skywind Group, Iconic21 (BETER Live), AvatarUX, F*Bastards, Imagine Live, Esa Gaming, Kitsune Studios, 3 Oaks Gaming, Shady Lady, CT Interactive, Winfinity, Tornado Games, LAMBDA gaming, 7777 gaming, Swintt, Backseat Gaming, BF Games, Mad Hat Games, Spribe, Gamomat, TrueLab Games, Kendoo, Vivo Gaming, SlotMill, Onlyplay, Oryx Gaming, 7Rings Gaming, Nucleus Gaming, Penguin King, VoltEnt, Gamebeat, Koala Games, Absolute Live Gaming (alg), Fugaso, Plati+, Felix Gaming, Champion Club, Live Vegas, Retro Gaming, Dynabit Gaming, Gamzix, 1spin4win, Zillion Games, Popiplay, Apparat Gaming, InOut, PopOK Gaming, PatePlay, Thunderspin, Clawbuster, Hacksaw Gaming, Netgame, Print Studios, Ruby Play, Ka Gaming.

RocketPlay Casino bonus offers and codes

Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. The most common are no deposit bonuses or free spins that you can get for just registering, and deposit bonuses that are given to players for making a deposit. That being said, casinos might offer other types of bonus codes, welcome sign-up bonuses, or loyalty programs as well.

Our database presently holds 7 bonuses from RocketPlay Casino:

50 FREE SPINS on West Town
40 FREE SPINS on West Town
100% up to $200 and 100 extra spins
100% up to $1,000 and 100 extra spins
150% up to $400 and 200 extra spins
125% up to $200
100% up to $1,000

Please bear in mind that players from certain regions might not have access to these bonus offers. To see which bonuses you are eligible for, visit the 'Bonuses' section of this review.

Company info

Owner Scores55 Tech B.V.
Operator Scores55 Tech B.V.
Platform SOFTSWISS
Established 2020
Estimated annual revenues > $20,000,000

Safety and fairness

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of RocketPlay Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Key metrics

Terms and conditions

Fair

Issues found: 0

We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.

Casino size

Very big casino

Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years.

Complaints ratio

Very good

Total complaints: 59

Opened 1
Unresolved 0
Resolved 19
Rejected 39

Browse complaints

Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.

Blacklists

None

If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.

Other factors

Slightly negative

There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.

Licensing authorities

Curaçao (CGA)OGL/2024/1307/0748
Verified

Complaints about RocketPlay Casino

All(59)
Opened(1)
Unresolved(0)
Resolved(19)
Rejected(39)

Player’s account has been closed without notice.

Player’s winnings are being confiscated.

Disputed amount: A$6,094

Player's account has been closed without warning.

Disputed amount: A$5,000

Player’s account is closed due to VPN use.

Disputed amount: €100

Player is facing delayed response and confusion over winnings.

Disputed amount: A$75,000

Player's account has been closed after a delayed payout issue.

Disputed amount: A$49

Player’s account has been closed and winnings are delayed.

Disputed amount: A$1,000

Player's account has been closed.

Disputed amount: €266

Player is unable to access his account.

Disputed amount: ??

Player claims that payment has been delayed.

Disputed amount: A$3,573

Show all

Submit a complaint

Games

Explore the game selection available at RocketPlay Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.

Game types

Games
Live games

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

Poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Available: 14 Not Available: 1

Game providers

Show all (108)

Casino Bonuses

RocketPlay Casino bonuses

Browse all bonuses offered by RocketPlay Casino, including their no deposit bonus offers and first deposit welcome bonuses.

No bonuses available for players from Ohio

Unfortunately, it seems that RocketPlay Casino does not offer any bonuses to players from your country.

Loyalty program

RocketPlay Casino offers a loyalty program to its users. Here is what you can get for achieving a higher status:

Personal managerCashbackFree tournamentsBirthday giftHigher withdrawal limits

Payment methods

Payments

Browse an overview of payment methods supported by RocketPlay Casino, along with related limits and fees associated with transactions to or from your casino account.

Payment methods

Show all (17)

Transaction limits

Withdrawal limits

$20,000

per month

$5,000

per week

Win limits

Unknown

Currencies

Traditional

Supported Fiat currencies.

USDCADEURAUDNOKNZD

Crypto

Supported crypto currencies.

BCHBTCDOGEETHLTCUSDT

Customer support

Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.

Language options

Website

Available in 5 languages

EnglishFrenchGermanItalianNorwegian

Live chat

Available in 5 languages

EnglishFrenchGermanItalianNorwegian

Customer support:

Available in 5 languages

EnglishFrenchGermanItalianNorwegian

Live chat rating

Good

Average response time: Instant

Based on 8 tests

02 Jul 2026

Ayberk A.

Instant

Good

22 Apr 2025

Burak O.

Not measured

Good

12 May 2024

Ayberk A.

Not measured

Good

28 Jul 2023

Burak O.

Not measured

Good

29 Sep 2022

Satrio Y.

Not measured

Good

27 Aug 2021

Natalia B.

Not measured

Good

14 May 2021

Maria S.

Not measured

Good

19 Nov 2020

Andrej P.

Not measured

Good

User reviews

User reviews of RocketPlay Casino

This is a place to share experience with RocketPlay Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Great

Rated by 122 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

• 2 weeks ago

I enjoyed playing here. It was fun. They paid out all my funds without any delays. However, when customer support takes a long time to respond, you start to have doubts.

I enjoyed playing here

Customer support is taking a long time to respond

RocketPlay Casino

Thanks for the honest feedback! Glad you enjoyed playing with us. The support delay is noted. Every signal helps — and we're glad you sent this one.

• 3 months ago

Over the past 12 months the site has experienced growth and a lot of change, from its player reward system to its ongoing expanding online gaming selection, however with growth the sites once five star player focus has taken a dramatic decline along with its new VIP player reward system. Players once on life time VIP level found ourselves now on the highest VIP level now requiring a set amount of game play to remain on the level over 90 days or drop to a lesser tier. Players like myself we had already spent a considerable amount of money to achieve Lifetime VIP now we are being asked to spend and play more to keep the same perks we were suppose to have for life or loose those perks  so what are those perks you say? Firstly a VIP account manager, a person there to assist with issue and to make your time on the site a positive experience, for the most part the manager assigned to me was helpful and supportive then like the old player reward system the VIPs receive gifts from the site each year for Birthday and Xmas and again til the implementation of the new system and until December 2025 Rocketplay was on the ball sending great gifts reaching players on time for those special occassions until Xmas 2025 and then they were not! The Christmas gift arriving late January early February was delivered broken by courier or during transit when a receipt was requested the site is unable to provide so offered to dispatch replacement to date almost May 2026 it has not been received and their birthday gift scheduled in March again almost May 2026 has not been received and its status uncertain creating as a VIP player a huge disappointment and casting a negative view on the reward system in place, we are talking about two PlayStation5’s ☹️ then on top of this one of the reward level perks is a deposit insurance which is a bonus % credited to a players account after they deposit should they loose their deposit ordinarily it’s fine it’s displayed on the reward level as one of the benefits until recent, now since this debacle with the gifts not being received and annoyed at the new VIP reward system implemented I decided that I would decrease my spending at the site until I started to receive the VIP rewards that I was entitled too which is fair I don’t know many out there that would just continue depositing their money if they were not benefiting from the reward system they had achieved! So I decrease my deposits dropped down a reward level which still offered most of the perks, I go to claim the deposit insurance and I’m told no! That my deposits to withdrawals made me ineligible for the deposit insurance WHAT! Despite clearly showing under the list of benefits for the player tier I’m not eligible for the perk. NO where on the level screen does it say subject to conditions next to the displayed level perk not even * and below conditions apply what it clearly shows is reach the tier level enjoy followed by the benefits apparently what’s shown is conditional regardless of achieving the level, along with the level bonus credit players receive it once and only once regardless if you keep the tier your on or drop a tier the bonus reward is a one off basically players can cross that out as a incentive or perk every 90 days but the site still wants you to deposit and play to remain on the tier your on " No thank you " so now players like me can cross the bonus reward credit out and apparently the subject to additional conditions deposit insurance that perk list gets less and less the refusal to honor the insurance was the final straw for me and subsequently ended my relationship with Rocketplay closing the account down permanently, I will not continue to spend my money and play on a site that displays and offers one thing however fails to honour it later this kind of thing is both unfriendly and misleading players and like me the site will loose many players with this issue. I probably will never see the two PS5’s promised now the account is closed despite them supposedly sent or in transit but I will say until December 2025 the site was player focused and it was a great experience the site needs to focus on gift timing so they arrive on time not months after the Occasion and start being clearer and precise with the tier perks because as of now the VIP programme is misleading and gives no real motivation or reason to spend and play when the benefits are reduced and the only real benefit is a account manager who is limited in what information is available to them and what they can do especially when using third using external third parties to provide services.

Players please be aware of these negative events that I have encountered on Rocketplay sharing information and making others aware may help prevent negative experiences occurring with other players. How and what you do based on my experience is entirely up to each person just be aware and make informed decisions

Fast withdrawals via Crypto
Great selection of games

Misleading VIP Tier system -
Un received VIP gifts including Replacements
Limited actionable online support
Raid site Growth and expansion
Player expected delays when issues occur

RocketPlay Casino

Thank you for sharing your feedback. We appreciate you taking the time to describe your experience in such detail.

We’re sorry to hear that your overall impression of RocketPlay has changed over time. We always strive to provide our players with a high level of service, and we regret that we have not met your expectations in this regard.

We’d like to look into the specifics of your situation individually, as every case deserves proper attention. Please don’t hesitate to reach out to our support team. We’ll be happy to assist you and address your concerns directly.

• 4 months ago

I am currently mid dispute against being flagged for fraud from a payment method that was pre-verified. I told them who i am and how im paying and they said ok go ahead and then I did, and evehmrything was fine until I put a larger amount onto my account and now its suspended pending things I already proved. This is insanity and im getting no help and see no end in sight.

Weak customer service

RocketPlay Casino

Apologies for the inconvenience. We’d be grateful if you could send your contact details to our support team so we can quickly address the issue.

• 6 months ago

No deposit free promo codes average games would prefer smaller deposit limits but pretty good

Decent payouts

Minimum deposit 25 dollars

RocketPlay Casino

Thank you for taking the time to share your feedback. We're dedicated to improving for you and all our players, so you can enjoy a stellar adventure with RocketPlay!

• 6 months ago

Deposited $50 and was lost in transaction out of funds have with my bank account sent bank statement and nothing has been done about this very poor service experience

Nothing positive to say yet

Deposit lost

RocketPlay Casino

Dear Tams1984,
Thank you for reaching out. Based on the information currently available to us, we’re unable to identify an account that matches the details described in your message. It’s possible that the account was created using different registration information.

To allow us to look into this matter accurately, please get in touch with our support team using the email address associated with your casino account. If a different email was used during registration, kindly let us know as well.

• 9 months ago

I was going to play there because of 300 procent deposit bonus they give you a lot of bonuses for your deposit but all spins are death I tried 30 diffrent games and at high bets 1 eu 2 eur per spin games just eat money so for high rollers I don’t recommend this casino

Deposit metods
Bonus
Lot of games

RTP very very low are spins are death
If you wanna close account you need to write mail and wait for respond
They don’t give u anything for free even if u loose 500 eu in couple of days
Max cashout if u take bonus is x50 of deposit

RocketPlay Casino

Thank you for taking the time to share your feedback. We were sad to hear about your experience. Our casino has an independent eCOGRA certificate confirming RTP. You can read it on our website by scrolling down and clicking on the link. Since we have valid certificates, we cannot influence your profit.

To sum up, winning in a casino is completely random and depends on your luck. If you suffer losses for a long time, we recommend that you try to change your gaming strategy.

Please do not hesitate to contact our support team if you encounter any difficulties during the process.

• 1 year ago

I have played at rocket play for years now I do enjoy the games and have had a few good wins

Fast withdrawal
Free spins and deposit bonuses available

Get kicked out of certain games while playing
Free spins withdrawal limit is low

RocketPlay Casino

Thank you for taking the time to share your feedback. We're dedicated to improving for you and all our players, so you can enjoy a stellar adventure with RocketPlay!

• 1 year ago

Rocketplay Casino is a complete scam. I won over 10 grand and they had no problem paying me small wins of 200 to 300 dollars but as soon as I had a big win they made it nearly impossible to get my money out. They rejected my withdrawal process almost 25 times even after I did exactly what they asked me to do. Every time I thought I was getting somewhere they would come up with some new excuse. I ended up with the money sitting back in my casino account and inevitably gambled it away. At one point I had over 20 grand in winnings and after three weeks of fighting to get my money out I only ended up getting 3 grand. It was one of the most frustrating experiences I have ever been through. Stay away from Rocketplay Casino unless you want to be treated like absolute garbage once you actually win something.

Wouldn’t pay big wins

RocketPlay Casino

Dear JustinH1,
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
After carefully reviewing your case, we can confirm that the issue with the withdrawal was due to restrictions on the side of your bank. Our support team advised you to contact your bank for further clarification and also offered alternative withdrawal methods to help resolve the situation.
However, as we can see from your account history, the funds were subsequently used during gameplay.
If you have any further questions, feel free to reach out — we’re here to assist.

• 1 year ago

I am a VIP client who has high activity..
THE SYSTEM with no reason took away my personal insurance .. " because they apparantly can" when I ask for it back they say no.. but keep asking for more deposits.

I have done nothing wrong but yet they still cannot give me a straight reason for my banning..

RocketPlay Casino

Dear corrie70cm,

We appreciate you taking the time to contact us. We're genuinely sorry for the challenges you've faced. Please note, due to the rules of our website:

Daily Deposit Insurance is, depending on the VIP-club status, you're entitled to a bonus ranging from 10% (with a maximum of 3 activations daily) to 30% (with a maximum of 5 activations daily). And this bonus is designed as a support mechanism and its availability may vary based on player's performance.

For detailed information on the bonus terms and its activation, please don't hesitate to reach out to our friendly support chat.

• 1 year ago

Rocket Play Review

Where do I start with Rocket Play? I was a longstanding member for two years, reaching a Level 9 VIP status through many deposits and hours of gameplay. During this time, I did experience some exciting big wins and truly enjoyed the excitement Rocket Play had to offer.

Their bonus structure isn’t too bad, and as you work your way up the VIP levels, the rewards become more appealing. However, the wagering requirements remain quite heavy, even at higher tiers.

Over the last couple of months, I’ve noticed a significant decline in wins across multiple games. While I’m sure Rocket Play will respond with the usual " To sum up, winning in a casino is completely random and depends on your luck. If you suffer losses for a long time, we recommend that you try to change your gaming strategy.," part of me questions this. Like traditional casinos, there’s often a degree of control over RTP (Return to Player), and it’s hard not to wonder if that’s at play here.

The biggest issue for me came when Rocket Play abruptly blocked my account, citing a conflict with Responsible Gaming legislation. When I asked for clarification, they seemed evasive, unable to clearly pinpoint the reason. The final decision was frustratingly firm: my account was blocked for good. To make matters worse, my VIP manager became rude after the account closure, making it clear that the relationship I had built was based solely on how much I could deposit.

Overall, Rocket Play has a user-friendly platform, solid functionality, and a wide range of games to choose from. I felt confident that deposits were secure and that the site wasn’t a scam. However, I would advise caution for anyone considering signing up. Rocket Play operates under a Curaçao Gaming control board, which has notable gaps in player protection. I strongly suggest reading through their terms and conditions carefully before making a
commitment.

For those that would like my opinion -

The provided text outlines the role of the Gaming Control Board (GCB) in relation to complaints but reveals several gaps that could be addressed for clarity and effectiveness. Here are some identified gaps:

1. Lack of Clear Guidance for Players: While the GCB states that it does not handle individual complaints, it could offer more specific guidance on how players should proceed if they encounter issues with gaming operators. For instance, listing recommended steps for dispute resolution or providing contact information for consumer protection organizations would be beneficial.
2. No Clear Definition of "Appropriate Action": The term "appropriate action" is vague. The GCB could clarify what this entails—whether it involves investigations, fines, or other measures against operators. This would provide players with a better understanding of how their complaints might influence the GCB’s actions.
3. Information on Reporting Channels: The GCB should specify how players can report potential breaches or patterns of complaints. This includes details on the format (online form, email, phone) and any specific information or documentation needed to lodge a complaint.
4. Absence of Timelines: The statement lacks information on how quickly players can expect a response or what the timeline might be for any action taken by the GCB. Providing expected timelines could help manage players’ expectations.
5. Communication of Outcomes: While the GCB mentions that it will not disclose the status of investigations, it could elaborate on how it communicates outcomes or findings to the public or the complainants, if at all. This transparency could enhance trust in the GCB’s processes.
6. Education on Players’ Rights: There is no mention of educating players about their rights within the gaming industry. Including information about players’ rights and avenues for redress could empower consumers and foster a more informed gaming environment.
7. Emphasis on Operator Accountability: While the GCB indicates it will take action if there are potential breaches, it could emphasize the responsibility of gaming operators to adhere to regulations and how players can help enforce this accountability.
8. Clarification of Jurisdiction: The text could benefit from a brief explanation of the GCB’s jurisdiction in relation to international gaming operators, as many players might be engaging with companies based outside Curaçao.

By addressing these gaps, the GCB could improve the clarity and usefulness of its communication regarding complaints and the regulatory framework in which it operates.

EDIT -
In response to Rocketplay: Frankly, this outcome was anticipated. It raises a serious question—on what basis can they claim to determine the onset and progression of a gambling addiction? Interim controls were noticeably absent, yet deposits continued to be accepted without hesitation. I encourage others to form their own judgments regarding the integrity of Rocketplay.

Fast withdrawal
Easy verification
Good variety of games

24/7 support are generic and just copy and paste response

RocketPlay Casino

Dear Slotslinger,

Thank you for sharing your worries and positive experiences. We appreciate your feedback and want to assure you that we will address the areas of concern you raised.

We have conducted a detailed investigation of your case. Unfortunately, according to our research, your account was blocked due to gambling addiction. Also, given the reason for your blocking, you cannot be unblocked under any circumstances.

• 1 year ago

I played a couple of times and won. The withdrawal request took a few days due to the high level of security checks that RocketPlay Casino applies. Once the check was done, I received a confirmation email. The withdrawal was processed at 9:45 PM and the money was on my credit card at 9 AM the following day. Simply amazing. Never seen anything like it. I am very happy to have discovered this casino where you can play roulette with real croupiers. Thanks for the great customer service. TOP

Super fast withdrawals and great customer support.
Prelievi rapidissimi e ottimo customer support.

RocketPlay Casino

Thank you for choosing RocketPlay as your gaming destination! Let's continue having fun, enjoying games, and reaching high scores. Here's to many more exciting moments to come!

• 1 year ago

customer support is OK, unfortunately long waiting times, verification was quick, after I deposited two hundred euros my account was blocked, 40 euros are still in the account, will not be paid out and I can't play either, really bad casino, stay away

there is nothing positive except that deposits work
gibt nichts positives, außer dass einzahlungen funktionieren

my account was simply blocked after several deposits, with 40 euros on the player account, I am verified, apparently there is a second account that I know nothing about, so just a rip-off here
mein konto wurde einfach nach mehreren einzahlungen, mit 40 euro auf dem spielerkonto gesperrt, bin verifiziert, angeblich besteht ein zweites konto von dem ich nichts weiß, also nur abzocke hier

RocketPlay Casino

Dear kristinp50,

Thank you for contacting us. We apologize for any inconvenience this may have caused you. Our site policy allows us to close duplicate accounts at our discretion.

Our support service has already requested data for a refund of your money. The money will be transferred to your account within 30 banking days.

• 2 years ago

Rocket play aesthetically is well laid out, and loads fast. They have a good selection of games, albeit I miss out on some due to regional restrictions. Crypto Deposits and Withdrawls are quite fast, deposits almost instant and withdrawls take about 2 hours to appear in your wallet. Welcome bonus is nice, however I am not a big fan of win limits on deposit bonuses, so just be aware that they limit your max withdrawl. The Sunday reload bonus is better as it doesn't have the cap. They offer live table games to Australia which is a big plus, the $750 table limit is higher than many Dama NV casinos. I was disappointed to clear the wagering requirements on my 50% match $600 Friday reload with only $1600, so I took my winnings to BET live black jack and over a couple of shoes turned it into $4500 which I promptly withdrew. Overall, a fun time to be had.

Fast Withdrawls
Good Site Speed and Layout
Good Selection of Slots
Live Dealer games for Australian Region
Games are Fair

Welcome Bonuses have win Cap
Table Games Have $750 max

RocketPlay Casino

Your feedback is valuable to us, and we're always striving to enhance your gaming experience on RocketPlay. Best of luck in all your future gaming endeavors. Remember, the stars are not the limit!

• 2 years ago

Weak, weak, very weak. Things used to be better and there were victories, but now they are gone. After depositing €800, I couldn't exceed this amount by playing for a long time. I stopped at 500 because there was no point in continuing to play. The next day it was the same and I couldn't win anything. I have VIP status and the guy from the chat tells me that I am not entitled to a refund of 10% of 3 insured deposits... The weekly cashback is definitely small considering the VIP status. And everyone can write whatever they want. They won't change anything here. There are no no deposit bonuses. When writing to the chat, the lady says that she can't add anything because the system doesn't allow it... that's not good, because if you have VIP status, sometimes some compensation for losses would make sense... somehow in there In other casinos you can get a loyalty bonus like this, but not at Rocketplay because the system doesn't allow it...

I was positive about this casino, but my opinion has changed.
Ich stand diesem Casino positiv gegenüber, aber meine Meinung hat sich geändert.

RocketPlay Casino

Dear paula136,

Thank you for taking the time to share your feedback. We were sad to hear about your experience. Our casino has an independent eCOGRA certificate confirming RTP. You can read it on our website by scrolling down and clicking on the link. Since we have valid certificates, we cannot influence your profit.

To sum up, winning in a casino is completely random and depends on your luck. If you suffer losses for a long time, we recommend that you try to change your gaming strategy.

Please do not hesitate to contact our support team if you encounter any difficulties during the process.

• 2 years ago

RTP is horrible here. Casino employees can copy and paste general information about games and luck. Players are more experienced. The RTP here after your third deposit with no bonuses attached is probably 10%. Only one good thing here are porviders.

Gaming providers

RTP
Bonus spins payouts are less than $3. Wagering is 45x and can’t even wager that

RocketPlay Casino

Dear Mess8800,

Thank you for contacting us. We apologize for any inconvenience you may have encountered. We have an independent certificate eCOGRA, which confirms RTP. You can verify it on our website by scrolling down and following the link. Having valid licenses and certificates, we cannot influence your win. Therefore, winning in a casino is truly random and depends on your luck. Your satisfaction is our priority, and your feedback is important to us.

• 2 years ago

Very good welcome offer. All the providers you need. Lots of tournaments + good VIP system. Deposited €76 at 22:20 with a 150% bonus. Finished about 3 hours later. Paid out €1700 at the end. The verification was completed in seconds and the payout was processed 1 hour later. It is once again a top casino from damaNV.

Good welcome offer
Gutes Willkommens angebot
All necessary providers [Hacksaw, Pragmatic etc]
Alle nötigen Provider [Hacksaw,Pragmatic etc]
Fast withdrawal+verification.
Schnelle auszahlung+verifizierung.

Nothing.
Nichts.

RocketPlay Casino

We are honored to be part of your gaming world! RocketPlay is committed to making your gaming fantasies come true. May every game you play be a remarkable adventure!

• 2 years ago

I haven't been here long, I hope everything is good, verifying doesn't work but I hope it will, otherwise they're nice

Nice chat supporters
Nette chat supporter

Unfortunately, verification doesn't work
Verifizieren funktioniert nicht leider

RocketPlay Casino

Thank you for choosing RocketPlay! We're excited to have you on board. We value your comment and are committed to continually evolving to better serve you. To investigate the situation in more detail, please provide more details about your experience: support@rocketplay.com

• 2 years ago

This casino has the worst rtp I have seen... I played a balance of 214, was lost before I was able to play thru 250. This means that the session rtp was 15%, when the games supposedly are at least 94% rtp, so something stinks on this... Live chat useless

site is okay selection of games

Terrible RTP and game play, I would never deposit at this site again, its a shame what is happening with Dama NV, as it used to have good game play but have not seen that for a while now..to be avoided..

RocketPlay Casino

Thank you for taking the time to share your feedback regarding our casino. We are sorry to hear that your experience did not meet your expectations. We would like to clarify that winning in a casino is always random and never guaranteed. Our casino operates fairly and transparently, and we hold a valid license which can be verified on our website.

We apologize for any inconvenience you may have experienced and hope that you will give us another chance to provide you with a positive gaming experience. To investigate the situation further, please provide us with your email address or feel free to reach out to our support service directly: support@rocketplay.com

• 2 years ago

rocketplay is probably the best casino app their is fast cashback lots of games easy withdrawals the costumer service is brilliant like the tournaments

RocketPlay Casino

We're grateful for your support and thrilled you're enjoying RocketPlay! May every game you play be filled with excitement, and may you always emerge as the victor!

• 2 years ago

After registering and playing a short time i made my 1st withdrawal and it was fast and easy processing of which it only takes few minutes for the withdrawal amount being credited to my bank account

RocketPlay Casino

Thanks for choosing RocketPlay! We're excited to have you on board. Keep exploring our games, and may each one bring you closer to victory and adventure!

• 2 years ago

Everything is fine with you guys I’m glad that I have played with your casino

No problem getting things ready to get ready and play
Helping to make it easier for people who are struggling with English
Good management
They offer free online spins to your account and if you’re lucky enough you’ll win the prize

No problem with the casino

RocketPlay Casino

We appreciate your positive feedback! It's players like you who make RocketPlay a fantastic gaming community. Keep the rockets flying high, and may your gaming journey be filled with excitement!

• 2 years ago

Good website and good games to play also they give you gifts for playing aswell and it’s trustworthy website

good games
Good bonuses

RocketPlay Casino

Your support means the world to us! We're here to make your gaming experience unforgettable. Keep playing, keep winning, and let's conquer the gaming universe together!

• 2 years ago

Very good casino pays fast good service, it's a shame my country can't play

Good customer service
Buena atención al cliente
Fast payments
Pagos rápidos
Variety d3 games
Variedad d3 juegos

Does not support some countries
No admite algunos países

RocketPlay Casino

We're delighted to have you as part of the RocketPlay family! Wishing you boundless luck and endless fun in your gaming adventures! We're on a mission to grow and provide even more exciting games for you.

• 2 years ago

RocketPlay Casino is a top-notch choice for casino players. With a wide range of high-quality games, user-friendly navigation, and responsive customer support, it ticks all the right boxes. Plus, smooth withdrawals and decent promotions make it a winner in my book.

RocketPlay Casino

Dear FrenkUzumu,
We are thrilled to know that! Wish you many great victories ahead!

• 2 years ago

My experience with this Casino has been a mix of positives and negatives. On one hand, I'm glad they offer a wide variety of RTG slots and other games like cards and keno, which I enjoy. It's great that they provide clear promo terms upfront. The KYC verification process was smooth and speedy. However, I did encounter some issues, particularly with the speed of withdrawals, especially in crypto, which was generally delayed and took longer than I expected

RocketPlay Casino

Many thanks for the awesome review! We are working hard to meet expectations like yours! We aim to understand the situation and assist you. Please reach out to our support team for assistance regarding your concern: SUPPORT@ROCKETPLAY.COM

• 2 years ago

Nice casino layout, very simple to navigate. I have only deposited at this casino once, I didn't use a deposit bonus because the wagering requirements are a little too high for my preference. They do often send me emails with free spin codes or incentives to complete a task for a set of spins, the spins do come either a pretty high wagering requirement as well but if you just want to dink around and have some quick fun ir see if any games are hot then the free spins give you that opportunity to play and possibly win a little cash. I haven't had the opportunity to withdraw yet, I haven't won anything from this casino unfortunately I lost my first deposit right away and haven't won from any set of free spins. The customer service is friendly and always avail and its easy to deposit there is many options, I deposited bitcoin which was simple and fast. I haven't decided if I will deposit a second time but all in all my experience wasn't bad but it wasn't wonderful either .

Friendly customer sevice

High wagering requirements on bonuses

RocketPlay Casino

We’re delighted to hear you enjoyed our service. Hope to see you soon!

• 3 years ago

Rocketplay CASINO is absolutely TOP! I play several casinos but Rocketplay is the best! Verification and withdrawal took only 30 minutes. I am very satisfied.. Very high RTP! Support staff Ashley and Daniel are very friendly. I've never seen anything like it.. in 5 minutes they both solve all problems..

Many game providers.
Viele Spielanbieter.
Payment to bank account in 30 minutes.
Auszahlung in 30 Minuten auf Bankkonto.
TOP DESIGN!
TOP DESIGN!
Everything perfect!
Alles perfekt!
LIVE SUPPORT top notch.
LIVE SUPPORT erstklassig.

• 3 years ago

Casino acted respectfully and really upheld responsible gaming. This is one of the most reputable casinos out there.
I would recommend it to every person.

Respect responsible gaming
Respektieren verantwortungsvolles Spielen
Chat always available
Chat immer verfügbar
Payout fast
Auszahlung zügig
Dealing with customers very friendly
Umgang mit Kunden sehr freundlich
Good deals
Gute Angebote

Should have taken responsibility directly and not only after a complaint. But in hindsight the best and fairest casino.
Hätten direkt Verantwortung übernehmen sollen und nicht erst nach einer Beschwerde. Aber im Nachhinein das beste und fairste casino.

• 3 years ago

Overall good casino, lots of games provider, no problem withdrawing my winning, my vip manager Oliver is friendly and awesome too!

• 3 years ago

Great website, great games. Love it