The player from Germany requested two withdrawals of €500 each two weeks ago, but the funds have not been paid out yet. Despite using the same payment method and not claiming any bonuses, the casino is not responding to his emails and only advises him to be patient in live chat.
RoboCat Casino - Player's withdrawals are delayed.
Amount: €1,000
RoboCat Casino
Safety Index:HighSafety Index
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8.9
RoboCat Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Opened
Current status
Waiting for Casino Guru to reply
3d 15h 37m 27s
Case summary
2 days ago
Public
Public
4 days ago
Translation
I requested two withdrawals of €500 each two weeks ago. The money hasn't been paid out to me yet.
The casino does not respond to my email inquiries, and I am repeatedly asked to be patient in live chat.
I played without a bonus and used the same payment method as usual. I still haven't received my money.
Automatic translation:
Public
Public
3 days ago
Dear kzkh6wtxhm,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the withdrawal process.
To better understand your situation and assist you effectively, I would like to ask you a few questions:
- What types of games did you play?
- Have you made any successful withdrawals from this casino before?
- Could you please confirm if you passed the full KYC verification?
Your cooperation in providing these details will help us investigate and work toward a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Veronika
Public
Public
3 days ago
Translation
Hello, thank you for the answer:
I played regular slots from providers like Pragmatic Play, Yggdrasil, etc.
I've never had any problems with withdrawals in the past. The money always arrived in my account within 3-5 business days.
KYC was completely normal. I signed up with my details. The page then said, "It looks like your account doesn't need to be verified. Enjoy our games."
Automatic translation:
Casino Guru is examining the case
