The player from Germany has three outstanding €500 withdrawals from the casino RoboCat since March 10, 2025, and has been in regular contact with support without receiving any updates. Despite a previously swift first withdrawal, he now faces delays and is considering legal action due to the lack of communication.
RoboCat Casino - Player's withdrawals are delayed.
Amount: €1,500
RoboCat Casino
Safety Index:HighSafety Index
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8.9
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Opened
Current status
Waiting for Casino Guru to reply
3d 15h 35m 12s
Case summary
2 days ago
Public
Public
4 days ago
Translation
Hello, since March 10, 2025, there are three outstanding withdrawals of €500 each with the casino operator RoboCat.
I'm in regular contact with the online live support. Unfortunately, they just keep me waiting, and they don't give any reasons for the wait times or delays.
Since March 18, 2025, I have been contacting RoboCat's email support daily, with no response to date.
My first withdrawal of €500 was processed within 24 hours.
Now there are open questions:
Can I file a report with the local police?
Is it worth consulting a lawyer?
Automatic translation:
Public
Public
3 days ago
Dear Axe1,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you passed the full KYC verification?
Have you accumulated your winnings with or without an active bonus?
Regarding your questions about contacting the police or a lawyer, I would recommend waiting for now. This casino has received multiple complaints about delayed payments, and while they process withdrawals slower than we would all prefer, most players eventually receive their winnings.
I understand how frustrating this situation can be, but patience is key. In the meantime, I strongly advise against gambling with the pending winnings before the payout is processed, as this could complicate the withdrawal process.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
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3 days ago
Translation
Hello Veronica,
It's nice to get a response from you so quickly.
Now to the open questions.
On March 9, 2025, I received €500. The whole process took about 24 hours, so everything went pretty quickly.
I then initiated the payments that were still outstanding.
Can you please explain to me how and, more importantly, what exactly KYC verification is and how it works?
I verified my identity through an online provider. No further verification is required on the casino operator's website. I'll try to attach a photo.
The profit was generated with active bonuses.
I deposited €100 and received €200 in bonus money, so I had a total of €300. Of course, I had to wager this amount. I don't know how this is calculated, but the total amounted to over €10,000. I wagered this amount, and the money was converted into real money. The first €500 also came from my winnings.
I would like to have the €1500 paid out and will not reinvest it.
The casino has no right to drag out the withdrawal process like this. In your experience, how long do such delays usually take?
And what can you do to help?
Best regards
Axel N.
Edited by a Casino Guru admin
Automatic translation:
Casino Guru is examining the case
