HomeComplaintsRoboCat Casino - Player’s withdrawal has been delayed.

RoboCat Casino - Player’s withdrawal has been delayed.

Amount: A$168

RoboCat Casino
Safety Index:High
Submitted: 08 Dec 2024 | Case closed : 18 Dec 2024
Case closed Our verdict

Other

REJECTED

Case summary

7 hours ago

The player from Australia encountered an issue with his second withdrawal, as the casino had sent a completion email but had not processed the request despite acknowledging the oversight. The Complaints Team advised that withdrawals might take time due to KYC verification or high request volumes and suggested patience. Ultimately, the player requested to reject the complaint, which was done as per his explicit request.

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1 week ago

2nd withdrawal with them 1st no problem. This time they sent a withdrawal completion email 5 days past. They admitted they haven't processed it and show no signs of doing so.

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1 week ago

Dear gamonbryzy,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika


Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

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2 days ago

Dear gamonbryzy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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12 hours ago

All good please reject the complaint

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7 hours ago

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help. 

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