The player from Germany requested that the casino block or close her account on March 20, 2025, but after following up with an email to support, no action was taken. She later deposited 600 euros and now seeks a refund of that amount.
RoboCat Casino - Player requests refund after account closure issue.
Amount: €600
RoboCat Casino
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Current status
Waiting for Casino Guru to reply
3d 17h 19m 50s
Case summary
3 days ago
Public
Public
4 days ago
Translation
Hello,
On March 20, 2025, I notified the casino that they should immediately block or close my account. I was then asked to send an email to support and request closure. Nothing happened.
Of course, I continued playing and deposited 600 euros. Now I want to get these 600 euros refunded.
Automatic translation:
Public
Public
3 days ago
Dear Uschi,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience.
First, I’d like to explain to you what the difference is between closing the account and self-exclusion:
Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to protect the player.
If a player successfully makes a self-exclusion, the casino agrees not to open this account, or if yes, only under particular circumstances.
In the communication you provided there is no reason given for the account closure.
- Could you please specify the reason for closing your account?
- Have you requested a refund from casino support already? Have you received any response?
Thank you very much in advance for your reply and cooperation.
Best regards,
Tomas
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