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Rizk Casino review
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Casino closed

Rizk Casino ES has been closed and no longer operates.

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Betsson Group
2020
> $100,000,000
OverviewUser reviews192Safety Index explainedDiscussion1

Casino closed

Rizk Casino ES has been closed and no longer operates.

Browse all casinos

Rizk Casino Review

This review examines Rizk Casino, using our casino review methodology to determine its advantages and disadvantages by our independent team of expert casino reviewers. By evaluating the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other key elements, our review team has classified the level of safety and fairness of the casino, categorizing it as either legit and safe, a possible scam, or falling in between.

The casino's Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. Rizk Casino has a Very high Safety Index of 9.8, establishing it as one of the more secure and fair online casinos on the web, based on our criteria. Continue reading our Rizk Casino review to find out more about this casino and determine if it's the right fit for you.

Fairness and safety of Rizk Casino

In determining a casino's Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino's T&Cs, player complaints, estimated revenues, blacklists, and various other factors.

In our review of Rizk Casino, we thoroughly read and reviewed the Terms and Conditions of Rizk Casino. To our knowledge, there are no rules or clauses that could be considered unfair or predatory. This is a great sign, as any such rules could potentially be used against players to justify not paying out winnings to them.

Rizk Casino is a very big online casino based on our estimates or collected information. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). When evaluating a casino, we consider the number of complaints in relation to the casino's size, since bigger casinos generally receive a higher number of complaints due to a larger player base.

As far as we know, no relevant casino blacklists include Rizk Casino. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.

All in all, when combined with other factors that come into play in our review, Rizk Casino has landed a Very high Safety Index of 9.8. This makes it a great option for most players who are looking for an online casino that creates a fair environment for their customers.

Note: As far as we are concerned, Rizk Casino is related to 36 different casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of Rizk Casino.

Rizk Casino Terms and Conditions

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

We did not find any unfair or predatory rules in the Terms and Conditions of Rizk Casino during our review.

Player complaints about Rizk Casino

Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos' way of putting things right. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.

We currently have 6 complaints directly about this casino in our database, as well as 48 complaints about other casinos related to it. Because of these complaints, we've given this casino 4,039 black points in total, out of which 2,797 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Rizk Casino user feedback and reviews

At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.

Rizk Casino has a Great User feedback score based on the 192 user reviews in our database. You may access the casino's user reviews in the User reviews section of this page.

Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino's reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino's quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.

Rizk Casino company data and licenses

Rizk Casino is owned by Betsson Group and has estimated annual revenues higher than $100,000,000. Based on the categorization we use, this makes it a very big online casino.

Rizk Casino has a gambling license issued by Dirección General de Ordenación del Juego in Spain.

Win and withdrawal limits, payment options

Rizk Casino accepts deposits via 6 payment methods. This includes: Skrill, Neteller, Mastercard, VISA, PayPal, Bank transfer.

Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.

Withdrawal limits Win limits
Unlimited No win limit
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

Customer support and language options

In our casino reviews, we always collect data about available languages and customer support options. In the table below, you can see an overview of language options at Rizk Casino.

Language Website Customer support Live chat
Spanish Yes Yes Yes

To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Rizk Casino, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of Rizk Casino to be good.

Rizk Casino slots and casino games

Rizk Casino has these types of casino games on offer: Slots, Roulette, Bingo, Live games, Other games.

Games from 3 casino game providers are available. This includes NetEnt, Play'n GO, Evolution Gaming.

Rizk Casino bonuses and promo codes

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. However, we are sorry to inform you that there are currently no bonus offers from Rizk Casino in our database.

Games

Show all
Slots
Roulette
No blackjack
No betting
No video poker
Bingo
No baccarat
No jackpot games
Live games
No poker
No craps
No keno
No scratch cards
No eSports betting
No crash games

Language options

Spanish website
Only Spanish customer support
Only Spanish live chat

Game providers

  • NetEnt
  • Evolution Gaming
  • Play'n GO

Positives

  • Casino has Spanish license
  • Phone customer support available
  • Live dealer games are available
  • Numerous best casino awards by Gaming Awards

Negatives

  • Limited choice of game genres
User reviews (192)

User reviews of Rizk Casino

This is a place to share experience with Rizk Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Great

Rated by 192 users

Very positivePositiveNeutralNegativeVery negative

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Casino Guru
We want players to understand gambling.
• 9 months ago
I really enjoyed playing in this casino, there are a lot of games by manufacturers, there is everything to choose from, the only thing they could add is more free promotions without a deposit from time to time
  • Lots of interesting offers and a clear website
  • Where to look
  • I have no objections
• 10 months ago
This site make me stupid and crazy! If you want make out you money 100% I recommended this FAKE and SCAMM... site for you!!!..
  • None...
  • Not see...
  • Not feel...
  • No gift 100% deposit bonus +100FS for first deposit.
  • Chat no help and activation my bonus
  • 2 times make a deposit here and 2 times no gift bonus and chat 2 times no help...
• 11 months ago
This casino is a slot lover’s paradise, no doubt about it. The collection is top-tier, and the gameplay experience is smooth. The only downside is the tough free spin terms. If you’re here for fun, it’s great, but don’t expect to easily cash out from bonuses
  • Huge variety of slot games
  • frequent new releases
  • smooth gameplay
  • Free spin winnings are hard to withdraw due to high wagering requirements
• 1 year ago
I really like playing at rizk. My first big win was on rizk so I will probably always play on their site.
New games and providers are always being introduced. super quick approval of first withdrawal (when working hours) and after they are instant (except bank payments ofcorse).
Customer support is friendly and easygoing. I would definitely recommend rizk as a place to play
  • Instant deposit and withdrawal (after first withdrawal),
  • nice looking website and easy to navigate
  • regular wheel of rizk when you level up
  • no glitching in slots or network errors
  • rizk races and regular weekend 100 FS for passing levels
  • rizk mega jackpot (progressive) - HUGE jackpots! €2.3 mil +
  • almost no deposit bonuses after the first one
• 1 year ago
Good casino. It's easy for me to deposit, because they have PayPal, so that's already cool. Minimalistic design with no distractions. Haven't won't anything yet, but I'll try for a few more weeks, because I really like their product.
• 1 year ago
The casino has very good games, the deposits are received very fast, I wount aroun 500 eur this week!
  • Good games
  • fast deposit
  • Easy site for new players
• 1 year ago
One of my favorite casinos, haven't had any issues with them yet. Always interesting bonuses and easy wagering requirements.
  • Helpful live chat
  • Easy payout
• 1 year ago
Very good casino during my experience, i was lucky enough to win $20,000+ more than once with Rizk. I had the money in my account in less than 7 days. Also the customer service is helpful.
  • Can trust they will pay on a big win
  • Easy to operate interface
  • Extra chance to win with RACES
  • Wheel of Rizk
  • Helpful live chat
  • Not alot of bonus offers
• 1 year ago
Rizk used to be my favourite casino to play it. , With their speedy payouts, sports betting and default RTP slots, they were the casino that got the bulk of my bonus-free money.
As of yesterday (02/24/24), however, RTP is down to 94% on PnG, Pragmatic and Games Global.
To make matters worse, when questioned about the RTP change, live support actually told me that there are no different RTP versions of games and then implied that I have a gambling problem.
How insulting.
  • Nice Design, graphics
  • Sportsbook
  • You'll get paid
  • Free spins are wager-free
  • Live support is a hassle to reach, and no guarantees you'll get anything other than a bot
  • Has lowered RTP (~94%) versions of games.
  • Lack of promotions
• 2 years ago
RIZK Casino is a cool casino, the games don't crash and I didn't have any withdrawal problems.
• 2 years ago
Very good casino, withdrawals in time, serious, professional, all what you ask for as you just have to focus on playing, whatever you win or lose it'll only depend on you and you'll receive your money whatever happens and no matter how big are your winnings.
  • Fair
  • Professional
  • Variety
• 2 years ago
The support was not kind with me one time. It was quit sad as I made a withdrawal and then went to the support but they told me there is no transaction. I send them a screenshot from my cashier but they were keep saying there is nothing. In the end I think they had just the wrong account opened. After I came back 1h later with a different support person, everthing was fine. Maybe it was the first day of this Agent.
• 2 years ago
I cannot give this Casino very good reputation because they took like 3 weeks to pay my withdrawal. I mean in the end they paid it thats why I can also not give very negatic feedback. But in my opinion it took way to long for a small withdrawal of 2k....
  • Long withdrawal time
• 2 years ago
I love this casino with it's games and live chat but design is strange and not user friendly in my opinion
  • game and bonuses
  • licensed casino
  • design is strange
• 2 years ago
Ruined what was a good experience.
Well I would have probably given a good review, a month ago. However, not so much anymore. Everything started out good I would have even recommend them as a top casino however due to incidents the past 2 weeks I will not be.

I had several withdrawals pending, via wire transfer, how ever my fault I miss typed the transit number while entering the wire transfer info. I had tried to communicate that with customer service and just kept getting put off. Told the money will be deposited into my account anyways, every customer service member i talk to seem to just not care and would respond back with oh wait a few days. It will show up, when I told them it won’t they seemed to all ignore me. I had talked to 3 people over live chat 1 over email. And no one seemed to care. By the final person I chatted with over live chat I was quite upset and a little stressed out. As there was a unforeseen financial emergency. My pet got sick and my rent was due. My whole pay check needed to go to these events leaving me no money for my basic needs. So it turned out these winnings were going to come in handy to help me out. However anytime i asked about it I just got told to wait a few more days. Yes I’ll admit I was probably in the wrong a bit by letting my frustration and stress do the talking. However after it had been a week and my first withdrawal wasn’t in yet I was starting to get a bit upset. Meanwhile the 3rd guy I had talked to, kept just egging me on, telling me I don’t know how withdrawals work, and that he needs to re educate me on them. And but would be no help to me, or give me answers.

Without thinking to much, I made a few comments like:
"I needed that money for food".
"Guess ill just starve at this rate"
"It's not like your going to make my funds appear so I can finally eat after 3 days"

Which they took as I have a "Gambling" issue, because for once I actually needed my winnings. Any other time I could not have cared less how long they took. Well it was not because of "gambling" issue, but unforseen circumstances in my day to day life. They decided to lock my account then close it permanently. And tell me I need to look into help. The reason they closed my account was due to those comments.

I was emailed by their customer support supervisor. Telling me she did closed it due to those issues and sent my withdrawal through again. When I tried to explain the situation and the circumstances as to I was a bit stressed out at the time. And closing my account was totally uncalled for. She ignored my final email, and I got no response. She did not care, and just decided that was the way to go. If your pet/kid was sick and you were a little tight on money would you not be a little stressed also?

I still have not seen my withdrawal from almost 2 weeks ago, and the other few I was told were deposited successfully, I have sent screen shots of my accounts and no withdrawals on my statement, just to be told AGAIN wait a few days.

Every aspect of dealing with customer service was unprofessional, from staff on live chat to customer service supervisors. And a big waste of time. I would not be this upset and writing this review if she did not close my account permanently. As this was my main casino, and my favourite up until this recent incident. It’s really disappointing that this is how they treat their customers. And just shows that they do not care about customers. It’s rather sad to see what was a good site go and pull something like this.
  • Customer service
  • Superviors
• 3 years ago
The website is user friendly. Support team answer very quickly and are interested in helping a player. I won and was very happy:) Withdrawal and verification process is easy and fast.
i recommend this casino!
  • Nice design
  • Great support team
  • Not enough deposit and withdrawal methods
• 3 years ago
I've played here for 2 weeks and I will not play here anymore. But it was nice experience, their slots are good to get money, chances are high.
  • Entry bonus
  • Prompt withdrawal
  • Bonuses have strict terms and there are not much of them
• 3 years ago
One of my favourite casinos that I keep coming back to. Quick and easy deposits, verification and withdrawals, never had any issues here. Decent bonuses and a good loyalty program. Site navigation could be better, but other than that there¨'s not much bad to say really
• 3 years ago
As good as it get casino
Very trustworthy
  • Great games collections
  • Big bets are available
  • High roller friendly
  • KYC might take some time .
  • Withdraws sometimes take some time .
• 3 years ago
Pretty good selection of games easy to use, good chat service too they are super friendly and always helpful. Am looking forward to the new bonuses and hopefully, I'll win big one day. Thanks.
• 3 years ago
I've been playing for a long time, the casino is good. Free spins, good promotions that really attract. It's a pity that in the last year the support has really dropped - became not constant and not always correct.
  • Good promotions
  • A lot of free spins
  • Support has really dropped - became not constant and not always correct.
• 3 years ago
Rizk is one of my favorite casino sites! What makes this casino head and shoulders above other rivals in the gambling industry is the speedy withdrawal time. Generally, it takes at least 3-5 days to process withdrawal requests. However, at this gambling site, winnings are credited to the bank account in certain minutes.
• 3 years ago
Worest customer care team even they don't understand players queries..
Very immeture employee in this casino..
Loot the players money with technical issues...
What a silly amount was missing in between game rounds
• 4 years ago
Rizk has had really fast and efficient customer service, and I like when the bonuses are almost invariably without recycling. My favorite of all. Plus, it’s easy to keep track of your own gameplay when winnings / losses are clearly visible, and setting game limits has been made easy, which I think is important. I definitely recommend.
  • Customer service is nice and fast
  • The money comes when it should
  • Account verification was easy
  • Wheel of Rizk gives in between the jackpot really, I got it 500e once
Safety Index explained

Safety Index of Rizk Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Rizk Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Very high9.8/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be fair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

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Complaints about Rizk Casino and related casinos

(108)
108All1Opened27Unresolved12Resolved68Rejected

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