Rich Palms Casino - Player’s struggling to withdraw winnings.

My withdrawal was approved and sent on Tuesday, April 20th in the afternoon. Once sent via Bitcoin, it is in my wallet no more than 5 hours later. Usually within an hour. I’m not sure what their Bitcoin processor did but none of the payouts sent on Tuesday are confirmed according to the blockchain and there seems to be no confirmation in site. They won’t do anything about it blaming the blockchain when the reality is that transactions stuck this long are unlikely to confirm at all. The fee is on the low end but high enough to be included in the next few blocks so something else wasn’t done right and they won’t even look at it or resend. Totally unacceptable. I used Bitcoin several times in the last two days, every transaction confirmed in less than an hour and this is not normal. They need to resend and bump the fee up instead of doing nothing. For all of the payouts sent on Tuesday.

Dear Kristin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you ever made a successful withdrawal via Bitcoin from this casino before?

Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?

Thank you very much in advance for your reply.

Best regards,

Kristina

Sure thing!

Thank you very much Kristin for your reply. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

I have received you may close the complaint.

Dear Kristin,

I am glad to hear that your issue got resolved. Thank you for using the Casino Guru complaint resolution centre. We will now mark it as 'resolved' in our system. 

Best regards, Jozef