The player from Greece requested a withdrawal on December 28th and is still waiting as of January 8th, despite the casino's terms stating withdrawals should be processed within three days.
Revolution Casino - Player’s withdrawal is delayed.
Amount: €500
Revolution Casino
Safety Index:Above averageSafety Index
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7.5
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Case opened
Current status
Waiting for Casino Guru to reply
6d 14h 50m 35s
Case summary
9 hours ago
Public
Public
21 hours ago
I have requested a withdraw at the 28th of December. It's 8th of January and still waiting. Support just keeps telling to be patient. Their own terms say that withdraws are processed within 3 days.
Public
Public
12 hours ago
Dear Epik,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
9 hours ago
Hello,
I have done one successful withdraw in the past and the KYC was never requested.
Having a casino keeping your earining that long its like losing them again cause everyone knows that time is always with the casino.
Casino Guru is examining the case
