The player from Greece had requested a withdrawal on December 28th and was still waiting as of January 8th, despite the casino's terms stating that withdrawals should be processed within three days. The issue was resolved when the casino processed his withdrawal request after he communicated his concerns.
Revolution Casino - Player’s withdrawal is delayed.
Amount: €500
Revolution Casino
Safety Index:Above averageSafety Index
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7.8
Revolution Casino has a Safety Index of 7.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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2 months ago
I have requested a withdraw at the 28th of December. It's 8th of January and still waiting. Support just keeps telling to be patient. Their own terms say that withdraws are processed within 3 days.
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2 months ago
Dear Epik,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
Thank you in advance for your reply.
Best regards,
Kristina
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2 months ago
Hello,
I have done one successful withdraw in the past and the KYC was never requested.
Having a casino keeping your earining that long its like losing them again cause everyone knows that time is always with the casino.
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2 months ago
Hello,
The casino took action and process my withdraw request. Case solved. Thank you!
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2 months ago
Dear Epik,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
