3 years agoOriginalTranslation
Out of curiosity I wanted to test a Curacao casino. And I have to say that I'm really surprised.
In my opinion, Curacao stands for poor support and withdrawal problems, which did not exist here at all.
Deposit
There are credit cards and SOFORT transfer and even crypto currencies as a deposit method. Unfortunately there are no Skrill and Neteller.
Deposits are immediately available on the player account.
Didn't have any issues with credit card deposit.
Payouts
Withdrawals are only possible if your account is fully verified. In my case, ID, 3 credit cards and a bank statement for the home address. The verification was completed within 2 hours, so really fast.
I paid a total of € 1000 to my bank account. Unfortunately not a quick transfer, but a completely normal one. Therefore, the money was only in the account after 2 days. But otherwise there were no problems.
Game selection
The selection itself is very good. Almost all major providers are represented, with the exception of Play n'GO, which is a shame.
VIP program
I was awarded VIP status after making deposits of over € 2500 and regular gaming activity. This is nowhere advertised or anything like that, nothing can be found on the entire website.
So very briefly: What is the VIP status?
You get:
- a personal VIP manager whom you can really ask anything
- after deposits of € 200 + a bonus of € ??? (10x wagering requirements) It is not quite clear how the amount is calculated. Goods mostly 50 € -100 €
My VIP manager was extremely easy to reach and tried very hard to solve or answer my problems and questions.
Example: My first withdrawal failed because my account was not yet fully verified. My VIP manager emailed me 5 minutes later to tell me why the payout had failed.
Conclusion
The casino is still quite small, but all employees try to solve customer problems as quickly as possible. The bonus programs can still be expanded, but in my opinion the VIP program brings out what is missing in the normal program.
I am very positively surprised with this casino and will keep an eye on it.
In my opinion, Curacao stands for poor support and withdrawal problems, which did not exist here at all.
Deposit
There are credit cards and SOFORT transfer and even crypto currencies as a deposit method. Unfortunately there are no Skrill and Neteller.
Deposits are immediately available on the player account.
Didn't have any issues with credit card deposit.
Payouts
Withdrawals are only possible if your account is fully verified. In my case, ID, 3 credit cards and a bank statement for the home address. The verification was completed within 2 hours, so really fast.
I paid a total of € 1000 to my bank account. Unfortunately not a quick transfer, but a completely normal one. Therefore, the money was only in the account after 2 days. But otherwise there were no problems.
Game selection
The selection itself is very good. Almost all major providers are represented, with the exception of Play n'GO, which is a shame.
VIP program
I was awarded VIP status after making deposits of over € 2500 and regular gaming activity. This is nowhere advertised or anything like that, nothing can be found on the entire website.
So very briefly: What is the VIP status?
You get:
- a personal VIP manager whom you can really ask anything
- after deposits of € 200 + a bonus of € ??? (10x wagering requirements) It is not quite clear how the amount is calculated. Goods mostly 50 € -100 €
My VIP manager was extremely easy to reach and tried very hard to solve or answer my problems and questions.
Example: My first withdrawal failed because my account was not yet fully verified. My VIP manager emailed me 5 minutes later to tell me why the payout had failed.
Conclusion
The casino is still quite small, but all employees try to solve customer problems as quickly as possible. The bonus programs can still be expanded, but in my opinion the VIP program brings out what is missing in the normal program.
I am very positively surprised with this casino and will keep an eye on it.
- Fast verification (2h)
- Friendly and competent live support
- Exclusive VIP program with a personal VIP manager
- Feature buys in slots are limited to € 50 (with minimum stake)
- No quick transfer when paying out to a bank account
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