11 months ago
After a few deposits, I requested a withdrawal. They processed it with minimal KYC requirements, only asking for my ID. I submitted it, and the withdrawal went through since I was overall at a loss.
However, after making a few more deposits—without using any bonuses—I won a small jackpot of about €2,000. That’s when the problems started.
They suddenly demanded excessive verification, including a selfie with my ID, a selfie with my ID and a handwritten note, a screenshot of my Binance wallet, a utility bill, a bank statement, and more.
I provided all the requested documents, yet they still refused my withdrawal for ridiculous reasons, such as claiming that my handwritten note didn’t have lines.
They will find any excuse to delay your payout. This experience left a very bad taste, and I wouldn’t recommend them to anyone.
However, after making a few more deposits—without using any bonuses—I won a small jackpot of about €2,000. That’s when the problems started.
They suddenly demanded excessive verification, including a selfie with my ID, a selfie with my ID and a handwritten note, a screenshot of my Binance wallet, a utility bill, a bank statement, and more.
I provided all the requested documents, yet they still refused my withdrawal for ridiculous reasons, such as claiming that my handwritten note didn’t have lines.
They will find any excuse to delay your payout. This experience left a very bad taste, and I wouldn’t recommend them to anyone.
- Nice platform
- 8 documents were asked
- Slow withdrawals
- Delays if you win
MoonWin.com Casino
11 months ago
Dear Razvan,
We understand your frustration and appreciate your patience throughout the verification process. Please note that KYC procedures are a standard requirement to ensure security, compliance, and fair play for all our players.
In your case, the verification process was not initially completed, which led to the withdrawal delay. However, we can confirm that your funds have now been successfully paid out. We sincerely apologize for any inconvenience caused and appreciate your understanding.
If you have any further questions or need assistance, our support team is available 24/7 via live chat or at [email protected].
Best regards,
MoonWin team
We understand your frustration and appreciate your patience throughout the verification process. Please note that KYC procedures are a standard requirement to ensure security, compliance, and fair play for all our players.
In your case, the verification process was not initially completed, which led to the withdrawal delay. However, we can confirm that your funds have now been successfully paid out. We sincerely apologize for any inconvenience caused and appreciate your understanding.
If you have any further questions or need assistance, our support team is available 24/7 via live chat or at [email protected].
Best regards,
MoonWin team
