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cgn1990's reviews

Casino Guru
We want players to understand gambling.
1 year agoOriginalTranslation
It is actually a pretty good casino with many deposit/withdrawal options. Withdrawals are processed within 24 hours.
Lots of games and sports betting.
The support is always friendly, but when I had a lucky run, the mood changed and I was suddenly supposed to have violated the terms and conditions. My balance of 4000 euros was confiscated. It's better not to play here.
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  • Many payment methods
  • Relatively fast payouts
  • Good customer service (also in German)
  • Many game providers and games
  • sports betting
  • If I win too much/too often, the casino starts acting strange (I suddenly feel like I've violated the terms and conditions).
  • Player funds are confiscated.
Automatic translation:
CasinoTogether
1 year ago
Hello Peter,

We're delighted to hear that your experience with our platform has lived up to your expectations. We do our utmost to offer you an efficient, feature-rich service.

Concerning the partial cancellation of your winnings, it seems that you have been warned of an unauthorized practice on numerous occasions, with several exceptions before this partial cancellation on your last withdrawal. We're sorry to hear of your disappointment, but please note that if you play in accordance with our terms and conditions, there is no reason for your winnings to be cancelled.

If you have any ideas on how we can continue to improve, or any questions on the details of the partial cancellation of your winnings, please do not hesitate to contact our customer service team, who will be happy to listen and/or explain.

Have a nice day,

Loan
CasinoTogether
1 year agoOriginalTranslation
I have been playing at "betandplay" for a while now and am now a VIP customer. I am relatively satisfied because they have a relatively large selection of games and you can also place sports bets.
If you make a withdrawal in the evening, it will be in your account the next morning. Relatively quickly.
Customer service is always available if you have any problems.

Read moreRead less
  • Fast payouts (within 12-24 hours)
  • Sufficient payment methods
  • Customer service 24/7 and in German
  • Many game providers and games. Sports betting is also available.
  • Withdrawal limit 7500/7 days and 15000/30 days. Higher for VIPs.
  • Verification was a bit stressful because they wanted a lot of documents. A new verification for each payment method.
  • The bonus offers that you receive weekly almost always have to be wagered 30-45 times (as is often the case). Bad.
Automatic translation:
Betandplay Casino
1 year ago
Thank you for your honest feedback—it's super valuable for us! I get that the verification process can feel a bit overwhelming, especially when there’s a need to submit documents for different payment methods. It’s mainly done to ensure account security and to comply with regulations, but we’re always looking for ways to make it smoother for you.

Regarding the bonus offers, I hear you! Wagering requirements can feel like a lot. These conditions help us keep the promotions exciting while still sustainable, but we’re constantly evaluating them to find a good balance that’s fair and fun.

Thanks for sharing your experience—it’s feedback like yours that helps us improve! If you have more suggestions, feel free to let us know.
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