3 months ago
Used the welcome bonuses. Won a few thousand dollars. Got down to around 2000aud and bought a feature. After the feature completed my balance was $980. Contacted support and she said 'you have exceeded your bonus bets' with no other explanation. They literally took back the winnings. I will not deposit another cent into this casino. Absolute theiving dogs.
- Great selection of games and providers
- Great bonus and loyalty system
- Take back bonus winnings
2
Winshark Casino
3 months ago
Greetings, Bigdog1995!
Thank you for sharing your feedback. We acknowledge your concern, and would like to address it.
According to our Bonus Terms: point 10 "Withdrawal of winnings from deposit bonuses and free spins is limited to 10x deposit amount."
Therefore, please note that, the additional amount of the winning was deducted automatically by the system.
We apologize for any inconvenience this matter has caused.
If you have any further questions, do not hesitate to reach out to our support team by live-chat or mail.
Warm regards,
Winshark Casino Representative
Thank you for sharing your feedback. We acknowledge your concern, and would like to address it.
According to our Bonus Terms: point 10 "Withdrawal of winnings from deposit bonuses and free spins is limited to 10x deposit amount."
Therefore, please note that, the additional amount of the winning was deducted automatically by the system.
We apologize for any inconvenience this matter has caused.
If you have any further questions, do not hesitate to reach out to our support team by live-chat or mail.
Warm regards,
Winshark Casino Representative
