1 month agoOriginalTranslation
I play at several casinos... BUT what's going on here is abnormal... just dead spins! Winning is almost impossible! After losing €500-€600, if you finally win €200 and request a withdrawal, the nightmare begins! It takes three days to get an email asking for verification... upload documents... another three days! Another document takes another three days! Chat support is useless! Withdrawals take an incredibly long time! I play at many casinos and I'm familiar with the KYC process! No other casino ever drags things out like this!! And all for a measly €200! Stay away!
- Great games
- Payout disaster
- Verification only possible upon payout
- Live chat is absolutely useless
- RTP does not exist
Automatic translation:
Winshark Casino
1 month ago
Dear Sandraakrimi,
Thank you for taking the time to share your feedback. We’re sorry to hear that your recent experience felt frustrating — this is never what we want for our players.
Our KYC team follows regulated procedures that can sometimes require additional documentation, especially during a first withdrawal. We understand that this can feel lengthy, and we appreciate your patience throughout the process.
We can confirm that your verification was successfully completed on 2025-12-08 at 15:48, and your account is now fully verified. This means that future withdrawals should be processed more smoothly.
If you still require assistance with your current withdrawal, our 24/7 support team is ready to help. Please reach out via live chat so we can review your case directly and guide you through the next steps.
Thank you again for bringing this to our attention.
Respectfully,
Winshark Casino Representative
Thank you for taking the time to share your feedback. We’re sorry to hear that your recent experience felt frustrating — this is never what we want for our players.
Our KYC team follows regulated procedures that can sometimes require additional documentation, especially during a first withdrawal. We understand that this can feel lengthy, and we appreciate your patience throughout the process.
We can confirm that your verification was successfully completed on 2025-12-08 at 15:48, and your account is now fully verified. This means that future withdrawals should be processed more smoothly.
If you still require assistance with your current withdrawal, our 24/7 support team is ready to help. Please reach out via live chat so we can review your case directly and guide you through the next steps.
Thank you again for bringing this to our attention.
Respectfully,
Winshark Casino Representative
