3 months agoOriginalTranslation
Good morning,
day 08/30/2024 I deposited 300 euros via buddybank card on powbet6.com, playing I reached 900 euros and I requested a withdrawal of 500 euros day 08/31/2024 via international bank transfer by entering the iban of my Revolut account and day 09/01/2024 I made another withdrawal request of 400 euros always with international bank transfer.
(both buddybank and Revolut accounts are in my name)
Today my first withdrawal request was rejected, with 500 euros being written off from my gaming account.
I contacted support via chat and was told "We are very sorry to inform you that your withdrawal request has been cancelled due to a Payment Provider update that affected withdrawals.
by credit card.
In any case, the total amount
correspondent was
promptly credited back to the
game account.
We are truly sorry for the inconvenience caused.
However, we invite you to make a new withdrawal request and we will be happy to notify you.
competent department to process and dispatch the new request as soon as possible."
I requested both withdrawals via bank transfer, not credit card.
I was advised to resubmit the withdrawal request again via bank transfer.
The withdrawal of 400 euros made on 01/09/2024 is still pending.
day 08/30/2024 I deposited 300 euros via buddybank card on powbet6.com, playing I reached 900 euros and I requested a withdrawal of 500 euros day 08/31/2024 via international bank transfer by entering the iban of my Revolut account and day 09/01/2024 I made another withdrawal request of 400 euros always with international bank transfer.
(both buddybank and Revolut accounts are in my name)
Today my first withdrawal request was rejected, with 500 euros being written off from my gaming account.
I contacted support via chat and was told "We are very sorry to inform you that your withdrawal request has been cancelled due to a Payment Provider update that affected withdrawals.
by credit card.
In any case, the total amount
correspondent was
promptly credited back to the
game account.
We are truly sorry for the inconvenience caused.
However, we invite you to make a new withdrawal request and we will be happy to notify you.
competent department to process and dispatch the new request as soon as possible."
I requested both withdrawals via bank transfer, not credit card.
I was advised to resubmit the withdrawal request again via bank transfer.
The withdrawal of 400 euros made on 01/09/2024 is still pending.
Automatic translation:
